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Fairmont Gold Supervisor

4 months ago

Whistler, Canada FAIRMONT Full time

Company Description
**Your team and working environment**:
Nestled at the base of Blackcomb Mountain, Fairmont Chateau Whistler resort defines mountain luxury in the heart of Whistler, British Columbia
- host mountain resort of the 2010 Winter Olympics. Located in the spectacular coastal mountain range, Whistler is Canada’s premier, year-round outdoor adventure destination
- just two hours north of downtown Vancouver. Offering ski-in, ski-out convenience and an on-site championship golf course, Fairmont Chateau Whistler is Whistler’s largest conference resort hotel with 519 guestrooms and suites, exceptional dining in five unique outlets and full resort amenities including a slope-side Health Club. Since opening its doors in 1989, this landmark destination has welcomed guests and colleagues to an unforgettable mountain adventure. Join us and start yours today

**What is in it for you**
- Subsidized staff accommodation assistance provided for full time status employees
- One complimentary meal per shift in our staff cafeteria
- Eligible to participate in Leisure Benefit Package which can be contributed towards ski pass or other lifestyle and wellness initiatives (November through May)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Comprehensive wellness platform (LifeWorks) for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Chateau Whistler Golf Course
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Chateau Whistler and over 5,000 properties with Accor

**Job Description**:
**Fairmont Gold Supervisor**
At Fairmont Chateau Whistler, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. As Fairmont Gold Supervisor, you will bring our exceptional Fairmont Gold standards to life.

**What you will be doing**:

- Review all Fairmont Gold reservations to ensure requests are met
- Assist Fairmont Gold Attendants and Director, Fairmont Gold in all aspects of the department and ensure service standards are followed
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
- Provide information and communicate services to our guests about local attractions, activities, transportation and coordinate all reservations as requested building personalize guest itineraries
- Other duties as assigned

**Qualifications**:
**Your experience and skills include**:

- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Strong interpersonal and problem solving abilities and the ability to lead by example
- Thorough knowledge of Front Office operations, including Front Desk, Reservations, Telecommunications and Guest Services is required
- Prior experience working with Opera or a related system
- Knowledge of Whistler and all it has to offer is required
- Degree or Diploma in Hospitality Management is an asset

**Physical aspects include but are not limited to**:

- Frequent standing and walking throughout shift
- Occasional kneeling, pushing, pulling, lifting up to 50+ lbs
- Occasional ascending or descending ladders, stairs and ramps

Additional Information

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLESS