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Account Service Representative

2 months ago

Montréal, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

Account Service Representative | Représentant services de comptes

**Quelle est l'opportunité?**

Le représentant du service de compte est responsable du traitement de la saisie de données de routine et de la saisie en ligne des transactions en utilisant une compréhension de base des produits et des processus. Les activités peuvent également dépendre de l'équilibrage des transactions et des dépôts reçus des clients et des succursales en mettant l'accent sur le débit, l'exactitude et la production.

Ce rôle est entièrement sur place

**Que vas-tu faire?**
- Suivre les processus standard tels que décrits dans la politique, le processus et les procédures des lignes directrices de Folio renvoyant les éléments en dehors des normes établies au gestionnaire.
- Traite les volumes de travail et fournit un service cohérent dans le respect des référentiels établis contribuant à la réalisation du SLA / KPI métier.
- Examine tous les documents pour en vérifier l'exhaustivité et assume l'entière responsabilité de la qualité et de l'exactitude des responsabilités, des tâches et des activités quotidiennes en veillant à une concentration équilibrée sur une expérience client améliorée.
- Comprend, accepte et soutient le changement en ce qui concerne son rôle et l'engagement envers la satisfaction du client.
- Fait preuve de diligence raisonnable en suivant les politiques, les normes de procédures et les directives relatives aux risques opérationnels.
- S'assure que toutes les autorités pour le rôle sont examinées, comprises et respectées.
- Assume personnellement la responsabilité des réalisations élevées; participe activement à des routines de coaching hebdomadaires et à des opportunités d'apprentissage pour améliorer sa contribution individuelle et d'équipe.
- Soutient l'état d'esprit du client d'abord par la communication et les comportements positifs démontrés
- Capable de soulever des colis relativement lourd - capable de travailler dans une zone avec un espace réduit.
- Offrir des services de qualité uniforme, en respectant les engagements de service envers le client et les principaux indices de rendement et des points de repère établis pour chaque service

**De quoi avez-vous besoin pour réussir?**

**Doit avoir**
- Orientation client
- Capacités de saisie de données efficaces et précises.
- Disponible pour travailler du lundi au vendredi (maximum de 37.5h)
- Responsable de la réception/préparation des colis
- Rapidité à déterminer les priorités des départements et pour les résolutions des problèmes

**Agréable d'avoir**
- Capacité à travailler avec des volumes élevés et des délais stricts
- Connaissance des produits pris en charge par l'équipe (traitement des dépôts commerciaux, traitement des espèces)

Bilinguisme (français et anglais) requis, car vous ferez régulièrement affaire avec des partenaires partout au Canada.

**Qu'est-ce que vous y gagnez ?**

Nous épanouissons en relevant le défi de donner le meilleur de nous-mêmes, en réfléchissant de manière progressive pour continuer à nous développer et en travaillant ensemble pour fournir des conseils fiables afin d'aider nos clients à prospérer et les communautés à s'épanouir. Nous nous soucions les uns des autres, nous réalisons notre potentiel, nous faisons la différence au sein de nos communautés et nous obtenons un succès mutuel.
- Capacité à faire la différence et à avoir un impact durable
- Travailler au sein d'une équipe dynamique, collaborative, progressiste et performante.
- Possibilités d'assumer des rôles de plus en plus importants

FRJobs

Résumé du travail

Adresse : Montréal, Québec, Canada

Ville : CAN-QC- Montréal

Pays : Canada

Nombre d'heures de travail par semaine : Horaires variés

Organisation du travail : Temps partiel

Secteur d’activité : Technologies et opérations

Type de fonction : Occasionnel

Type d’échelle salariale : Rémunération à un taux horaire

Date d’affichage : 04/17/2023

*********

**What is the opportunity?**

The Account Service Representative is responsible for processing routine data entry and on-line input of transactions using basic understanding of products and processes. Activities may also be dependent on balancing transactions and deposits as received from clients and branches with emphasis on throughput, accuracy and production.

This role is fully onsite

**What will you do?**
- Follows standard proces

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