Accounts Receivable Representative

3 weeks ago

Montréal, Canada Canadian National Railway Full time

At CN, everyday brings new and exciting challenges. You can expect an interesting environment where you are part of making sure our business is running optimally and safely―helping keep the economy on track. We provide the kind of paid training and opportunities that long-term careers are built on and we recognize hard workers who strive to make a difference. You will be able to thrive in our close-knit, safety-focused culture working together as ONE TEAM. The careers we offer are meaningful because the work we do matters.

Join us

**Job Summary**

The Composite Accounting Representative - Accounting is responsible for achieving Accounts Receivable (AR) targets set out by the Assistant Manager, Collections or Payments. The incumbent has a thorough understanding of the order to cash pipeline for the Business Unit and industry. In addition, the role directly contributes to CN’s cash flow objectives. Specifically, the position is accountable for executing collections and payments processing activities, and acting as the first line resolution of issues related to AR for a portfolio of customer accounts. The incumbent interacts with other CN departments, including Marketing and Sales and Operations as well as works in various functions within Accounting.

**Major Responsibilities**
- Trace amounts owed or information regarding payments for an assigned portfolio of customers
- Provide superior customer service, partnering with customers to resolve issues and overcome hurdles for late or non-payment
- Manage incoming requests from both internal and external customers, supplying necessary information and ensuring prompt follow through
- Develop an understanding of issues and opportunities
- Communicate customer, supplier, and internal matters to other CN departments
- Provide first line support to resolve customer disputes and facilitate invoice and payment processing
- Escalate issues and challenges that prevent the timely payment of AR to the appropriate department or manager
- Take necessary actions to improve results under the guidance of managers
- Handle frequent calls or correspondence within Accounting

**Working Conditions**
- Standard working conditions in an office environment with a regular workweek from Monday to Friday
- Must be able to meet tight deadlines, handle pressure and manage stress

**Requirements**:

- Between 1 to 3 years of relevant experience in AR and collections
- Bachelor’s Degree in Accounting or Finance
- Chartered Professional Accountant (CPA) Designation
- Follows safety procedures, information security instructions and Environmental, Social and Governance (ESC) principles to lead by example
- Develops solutions that align with customers’ expectations to increase satisfaction
- Shares timely information within and across functions to get things done effectively
- Collaborates with others
- Inspires others with impactful communications and adapts to its audience
- Leverages feedback and coaching to improve performance
- Applies analytical thinking to make recommendations that pursue sustainable performance
- Tracks metrics to achieve ambitious targets and holds self and others accountable to meet performance expectations
- Deals with pressure and change by staying calm to quickly adapt to changes
- Fluently bilingual both written and verbal (English, French)
- Knowledge of the railway industry and order to cash processes
- Knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, and Business Objects)
- Knowledge of Systems, Applications and Products (SAP)*
- Any experience/education/skills/knowledge for these above would be considered as an asset

**Training**

The Composite Accounting Representative - Accounting undergoes a structured 7-week classroom training program where the incumbent learns about CN’s business, invoicing and collection processes and policies as well as systems used to support accounts receivable activities. The classroom training integrates learning the curriculum with instruction on the theory and use of practical examples. Following successful completion of the formal classroom training, there is a 5-week on-the-job training with qualified Representatives from the team.

**About CN**

CN is a world-class transportation leader and trade-enabler. Essential to the economy, to the customers, and to the communities it serves, CN safely transports more than 300 million tons of natural resources, manufactured products, and finished goods throughout North America every year. As the only railroad connecting Canada’s Eastern and Western coasts with the Southern tip of the U.S. through a 19,500 mile rail network, CN and its affiliates have been contributing to community prosperity and sustainable trade since 1919. CN is committed to programs supporting social responsibility and environmental stewardship. At CN, we work as ONE TEAM, focused on safety, sustainability and our customers, providing operational and supply chain excellence to deliver resu

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