Account Manager

2 months ago

Vancouver, Canada Push Operations Full time

Find a job that you love.

We're a team of fun and driven individuals disrupting the environment of employee management. We help entrepreneurs streamline their operations by automating management tasks, allowing them to do more of what they love.

**The Company**:
Push is an all-in-one platform that helps businesses grow and scale their companies by simplifying HR, payroll, time tracking, and scheduling. Our purpose is to help our customers free up their time by making people management ridiculously easy, so they can focus on their passion.

Our customer base includes some of the biggest brands, such as Earls Restaurant, Cactus Club, Denny’s and more.

**The Team**:
We’re a group of dog-loving and game-playing people who place a high priority on competence and efficiency, but an even higher stock in personable and positive individuals that mesh with our culture and are willing to grow with us. As part of our rapidly growing team you will play an important and unique role in working towards our mission to create the best people management system for our customers so they can spend more time doing what they love.

**Location**:
Recently the world has changed so we are changing with it. We’re embracing new ways of working and are constantly adapting our practices to ensure that wherever you are working from, you feel a part of the team and have everything you need to work comfortably. We are a remote-first company, Pushies can choose to work remotely or from our Downtown Vancouver office.

**The Role**:
We are hiring an **Account Manager** to join our **Sales** team In this role, you will be responsible for the revenue growth of our existing accounts while working closely with our larger Customer Success team to consistently provide world-class customer experiences throughout.

**Duties and Responsibilities**:

- Develop and maintain strategic business relationships with enterprise customers to drive adoption and expansion
- Evangelize Push's vision through high-quality product demonstrations, and account-specific initiatives
- Analyze existing and anticipated client needs and promote company services to fill such requirements
- Understand and communicate the business value and ROI of products and solutions.
- Restructure and negotiate custom pricing agreements
- Educate, and persuade customers to use the Push platform in new and creative ways that benefit their business
- Serve as the voice of the customer and provide internal feedback on how Push can better serve our customer base
- Partner with customer success, sales, marketing, and product teams to drive existing revenue growth and maximize customer satisfaction
- Manage and de-escalate customer escalations and work with the relevant internal teams towards resolution
- Minimize churn by understanding customer concerns and negotiating mutually beneficial solutions to ensure retention
- Conduct customer off-boarding calls to collect feedback from churning customers and ensure a positive customer experience until the very end
- Maintain accurate customer records and activities within our CRM system (Salesforce)

**Required Skills and Qualifications**
- 2+ years minimum experience in managing customer relationships and growing their revenue within a SaaS organization
- Strategic and analytical thinker with the ability to blend technology vision and business strategy to deepen client relationships
- Well-developed business acumen, specifically negotiation, closing, and project management skills
- Strong ability to quickly understand technical concepts and explain them to audiences of varying technical expertise
- Excellent verbal, written, and presentation skills
- Proficiency in French is a huge bonus

**Why Push?**
- ** Do what you love** It’s the key to happiness. That’s why at Push we aim to create a supportive environment to help foster your passion for work, and keep you feeling energized and happy _so_ _you can do more of what you love_.
- ** Grow Yourself.** We want to see you win in all areas. At Push, our mantra is: you will grow professionally and personally. We drive conversations around your personal and professional goals. _Let’s crush it together._
- ** Make an Impact**. At Push, we believe everyone is born a genius, and our responsibility is to develop that genius within. Impact is our key metric - that’s why we challenge Pushies to show up as their authentic selves while creating a legacy.

**Additional Information**

At Push, we place value on different types of experiences. If your experience looks a little different from what we’ve listed but you think you’re a good fit, we would still love to hear from you.

We celebrate diversity and promote equal opportunity. We appreciate what makes each of our team members different and encourage you to apply, no matter who you are or how you identify.

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