Account Manager
5 months ago
We are looking for a tech & business savvy, detail-oriented and energetic _**B2B SaaS Client Accounts Growth Manager (CAGM)**_ to join our team. In this role you will gain detailed knowledge of our Scoop® mobile-work Process Management and Automation platform (mPMA) as well as our associated GLOO and LOOXY technologies. In this role you will be responsible for building strong relationships with Scoop customers, understanding their business objectives and ensuring they are deriving maximum value from Scoop suite of products and services. Working closely with our team of Customer Success Managers (CSMs) you will identify opportunities to provide additional value. You will also be responsible for scheduling regular business reviews with customers and ensuring successful renewals and upgrades. Scoop Robotix is a rapidly expanding organization at the intersection of growing SaaS and renewable industries. As such this position offers multiple avenues towards skills development and leadership opportunities.
**Responsibilities**
- Focused on supporting our growing community of customers after they have completed initial Onboarding and Launch.
- Working with assigned CSMs, regularly analyze customer accounts, identify improvement opportunities and outreach to propose and implement such improvements.
- Handle all outreach and communication related to account renewals, upgrades, downgrades and cancellations.
- Lead and facilitate regular business review meetings with a variety of stakeholders from field technicians and project managers to senior executives and C-suite leaders.
**Qualifications & Skills**
- 3-5 years’ experience in a SaaS Account Management, Business Development, Sales, Customer Success or Similar Customer Facing role.
- A proven track record with clear examples of success executing B2B SaaS customer account management with a CRM, ERP, PM platform or similar.
- Expertise at facilitating an account management review with multiple stakeholders including technical stakeholders (PMs, Admins, Ops managers) and executive leaders (C-Suite, VP of Ops, Owner/Operator).
- Excellent live presentation skills with an excitement and drive to facilitate multiple customer meetings, demos and negotiations on a daily basis.
- Excellent problem solving, project management, analytical thinking skills.
- Can-do, positive and energetic attitude.
- Bonus: Experience with marketing automation tools to enhance and support the account management program.
- Bonus: Experience recording short demo videos to enhance and support the customer engagement process.
- A Bachelor’s degree or equivalent in business, commerce or engineering is preferred.
**Benefits**:
- Dental care
- Extended health care
- Life insurance
- Vision care
- Work from home
Schedule:
- Monday to Friday
**Experience**:
- B2B SaaS: 5 years (preferred)
- Account Management: 5 years (preferred)
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