Service Advisor

3 weeks ago


Winnipeg, Canada crownautogroup Full time

Service Advisor

Crown Auto Group

**Job Type**: Full-Time

The Service Advisor is the primary liaison between the Service Department and its customers. The Service Advisor is responsible for assisting the customers with service and maintenance needs, and assuring the customers’ continued satisfaction with their vehicles and the dealership

**Qualifications**:
Computer literate
Service Advisor experience required
Automotive experience required
Customer Service experience an asset
Excellent organizational, multi-tasking and time management expertise
Good communication and interpersonal skills
Customer-oriented, polite, courteous

**Benefits**:
Industry leading dental, extended health, and vision coverage
Long Term Disability and Life Insurance
Fitness Membership Discounts

**Company Overview**: Come join one of the leading automotive groups in Manitoba. Family owned and operated, we have been in Winnipeg for 38 years and specialize in import brands.

**What you will do**:
Obtain customer and vehicle information
Review vehicle repair history and verify any needs for recalls
Clearly report all vehicle symptoms as described by the customer, using specific descriptions
Determine needed maintenance
Promote the sales of labor, parts, and accessories
Prepare a complete and accurate estimate of cost for labor and parts
Assure that special orders parts are correct for repairs to a vehicle
Handle customer inquiries
Verify that the final invoice reconciles with the work performed on the R.O
Notify all customers by telephone with additional required work and with total charges
Explain all completed work and charges to customers when they arrive and attempt to make the next maintenance appointment
Oversee delivery of vehicles to the customer after their visit from the cashier
Perform other duties as assigned by the Service Manager
Update vehicle maintenance records
Support and reinforce various dealership processes as they relate to the One-to-One Service Process

CROWN AUTO GROUP is an equal opportunity employer We are looking for great women and men of various ethnicities to diversify our workplace.



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