Front Desk Supervisor/duty Manager-the Westin Nova

1 week ago

Halifax, Canada New Castle Hotels Full time

**Front Office/Desk Supervisor**

You are a people person and have already proven your ability to go above and beyond. As a Front Office Supervisor you are working hand in hand with the front office team to deliver the guest Wow experience, constantly setting an example and helping where needed. As
**Front Office /Desk Supervisor**, you will
- **Be Guest Centric -** talk to the guests as they check in and when they leave, pro-actively addressing any concerns they may have, elevating them to the next level if needed. Make your department one which anticipates guest needs vs. one that simply reacts.
- **Be Employee Centric -** train new staff to our processes, helping them with questions and concerns, scheduling them as needed, keeping both business levels and employee preferences in mind.
- **Be a Role Model -** help others make it to the next level like you did, so you can continue your own upward progression. Lead by example..
- **Be a Safety & Security Agent -** follow your hotel's established safety and security policies & procedures as well as all OSHA guidelines, reporting issues to maintenance and/or security.
- **Be the Manager on Duty**

**Requirements**:
**Job Requirements**

This role requires at least one year of progressive experience at a hotel or other customer related position. A high school education as well as some college related course work helpful. Good verbal and written English communication skills are required, with a second language helpful. You must be able to handle cash or credit transactions and have front office software proficiency. This job requires light work - exerting up to 20 pounds of force occasionally and/or up to 10 pounds frequently with a regular need to lift, carry, push, pull or otherwise move objects. From time to time you may need to assist with luggage which may require you to exert force of up to 50 pounds of force. Long hours, many of which may be spent standing, required.

**QUALIFICATIONS**:

- High school diploma or equivalent certification required (GED)
- One (1) year of progressive experience working in the hospitality industry
- Experience managing a team in a hospitality role or equivalent customer service role an asset
- Must be available to work on a full-time basis (more than 32 hours per week) on a variety of shifts; evenings, weekdays, weekend and holidays with flexibility to work beyond scheduled hours as required
- Proven customer service experience with a strong guest-focused mentality
- Must have excellent management skills, communication skills, and multitasking skills
- Degree in business administration, hospitality management, or hotel management preferred.
- Proficiency with Microsoft programs, Hotel software, computer systems, office equipment, telephone switchboard, credit/debit approval machine, 2-way radios, pager systems.
- Must be able to maintain composure and objectivity in escalated/stressful situations.
- Must be effective in problem solving in the workplace; including anticipating, preventing and resolving appropriately
- Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.

**DUTIES & FUNCTIONS**:

- Maintain a high level of guest satisfaction by overseeing all front office activities; ensuring all duties are completed
- Support the front office team by effectively resolving any concerns raised by co-workers or guests; addressing all complaints, concerns, or incidents in a polite, timely, and responsive manner
- Act as evening Manager on Duty
- Perform duties of Guest Services Agents as required.
- Light work - Exerting up to 20 pounds of force occasionally and 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
- Participate in hiring and training new team members; encouraging teamwork and setting a high level of customer service standards
- Monitor appearance of all employees to ensure compliance with New Castle Standards of Appearance.
- Complete formal evaluations of front-office team members' performance after 90 days and annually
- Create financial and operational strategies for the guest service department that are consistent with the hotel's overall goals in the short and long term
- Increase occupancy and profitability by developing and promoting hotel services and amenities through up-selling strategies
- Review PMS inventory and house count for availability and rates.
- Implement and reinforce compliance with Westin Standards within the department
- Review and implement any changes in policies and procedures
- Create departmental schedules based on forecasts.
- Coordinate emergency procedures with in the hotel.
- Run daily arrival report and mark registration cards for special requests.
- Handling of guest inquires regarding billing errors; assist wi

  • Guest Services Agent

    4 months ago

    Halifax, Canada Westin Nova Scotian Full time

    **The Westin Nova Scotian, in the Seaport District, offers travellers a relaxing retreat **with stunning views of Halifax Harbour in a location central to restaurants and attractions. **Our modern, upscale rooms and suites feature luxurious accommodations with contemporary amenities.** *** **We are passionate professional hoteliers dedicated to the art of...

  • Night Auditor- The Westin Nova Scotian

    6 months ago

    Halifax, Canada Westin Nova Scotian Full time

    **The Westin Nova Scotian, in the Halifax Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour as well as a central location to access an array of restaurants, nightlife, and attractions.**Our modern, upscale rooms and suites offer luxurious accommodations with contemporary amenities.** **We are passionate...

  • Housekeeping Supervisor- The Westin Nova Scotian

    7 months ago

    Halifax, Canada Westin Nova Scotian Full time

    **Housekeeping Supervisor - The Westin Nova Scotian** You are vital to the success of your department because you know CLEAN. You understand the job and what is necessary for a hotel to offer truly excellent housekeeping. You assist housekeeping management in realizing their vision of excellence and work side by side with the housekeeping staff to help them...

  • Kitchen Steward

    7 months ago

    Halifax, Canada Westin Nova Scotian Full time

    **The Westin Nova Scotian, in the Halifax Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour as well as a central location to an array of restaurants, nightlife, and attractions. Our modern, upscale rooms and suites offer luxurious accommodations with contemporary amenities.** **We are passionate professional...

  • Banquet Houseperson Casual- The Westin Nova Scotian

    7 months ago

    Halifax, Canada Westin Nova Scotian Full time

    **_The Westin Nova Scotian, in the Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour in a location central to restaurants and attractions. _** **_Our modern, upscale rooms and suites feature luxurious accommodations with contemporary amenities. With over 24000 sq ft of function space we are able to accommodate the...

  • Banquet Houseperson Casual- The Westin Nova Scotian

    7 months ago

    Halifax, Canada Westin Nova Scotian Full time

    **_The Westin Nova Scotian, in the Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour in a location central to restaurants and attractions. _** **_Our modern, upscale rooms and suites feature luxurious accommodations with contemporary amenities. With over 24000 sq ft of function space we are able to accommodate the...

  • Front Desk Agent- The Westin Nova Scotian

    1 week ago

    Halifax, Canada New Castle Hotels Full time

    **Front Desk Agent - The Westin Nova Scotian** How can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person - and last person - a guest speaks to so your genuine welcome and appreciation of the guest will set the...

  • Banquet Server Casual On Call

    7 months ago

    Halifax, Canada Westin Nova Scotian Full time

    **_The Westin Nova Scotian, in the Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour in a location central to restaurants and attractions. _** **_Our modern, upscale rooms and suites feature luxurious accommodations with contemporary amenities. With over 24000 sq ft of function space we are able to accommodate the...

  • Banquet Server

    1 month ago

    Halifax, Canada Westin Nova Scotian Full time

    **_The Westin Nova Scotian, in the Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour in a location central to restaurants and attractions. _** **_Our modern, upscale rooms and suites feature luxurious accommodations with contemporary amenities. With over 25000 sq ft of function space we are able to accommodate the...

  • Assistant Banquet Manager- The Westin Nova Scotian

    3 months ago

    Halifax, Canada Westin Nova Scotian Full time

    **The Westin Nova Scotian, in the Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour in a location central to restaurants and attractions. Our modern, upscale rooms and suites feature luxurious accommodations with contemporary amenities.** *** **We are passionate professional hoteliers dedicated to the art of...

  • Executive Chef- The Westin Nova Scotian

    2 months ago

    Halifax, Canada Westin Nova Scotian Full time

    **_The Westin Nova Scotian, in the Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour in a location central to restaurants and attractions. _** **_Our modern, upscale rooms and suites feature luxurious accommodations with contemporary amenities. With over 25000 sq ft of function space we are able to accommodate the...

  • Maintenance Helper- The Westin Nova Scotian

    2 months ago

    Halifax, Canada Westin Nova Scotian Full time

    **The Westin Nova Scotian, **in the Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour in a location central to restaurants and attractions. Our modern, upscale rooms and suites feature luxurious accommodations with contemporary amenities.** *** **We are passionate professional hoteliers dedicated to the art of...

  • Front Desk Agent Part Time

    4 days ago

    Halifax, Canada New Castle Hotels Full time

    **The Westin Nova Scotian, in the Halifax Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour as well as a central location to access an array of restaurants, nightlife, and attractions.**Our modern, upscale rooms and suites offer luxurious accommodations with contemporary amenities.** **We are passionate...

  • Centralized Accounts Payable Clerk

    7 months ago

    Halifax, Canada Westin Nova Scotian Regional Full time

    **The Westin Nova Scotian, in the Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour in a location central to restaurants and attractions. Our modern, upscale rooms and suites feature luxurious accommodations with contemporary amenities.** **We are passionate professional hoteliers dedicated to the art of...

  • Executive Meeting Manager- The Westin Nova Scotian

    7 months ago

    Halifax, Canada Westin Nova Scotian Full time

    **The Westin Nova Scotian, in the Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour in a location central to restaurants and attractions. Our modern, upscale rooms and suites feature luxurious accommodations with contemporary amenities. With over 24,000 square feet of well-appointed function space, we can meet the...

  • Conference Services Manager- The Westin Nova Scotian

    4 months ago

    Halifax, Canada Westin Nova Scotian Full time

    **_The Westin Nova Scotian, in the Halifax Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour as well as a central location to access an array of restaurants, nightlife, and attractions. _** **_Our modern, upscale rooms and suites offer luxurious accommodations with contemporary amenities. With ove_**_r...

  • Pastry Cook 1- The Westin Nova Scotian

    3 weeks ago

    Halifax, Canada Westin Nova Scotian Full time

    **_The Westin Nova Scotian, in the Halifax Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour as well as a central location to access an array of restaurants, nightlife, and attractions. _** **_Our modern, upscale rooms and suites offer luxurious accommodations with contemporary amenities. With over 25,000 sq ft of...

  • Cook 2- The Westin Nova Scotian

    1 month ago

    Halifax, Canada Westin Nova Scotian Full time

    **The Westin Nova Scotian, in the Halifax Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour as well as a central location to an array of restaurants, nightlife, and attractions. Our modern, upscale rooms and suites offer luxurious accommodations with contemporary amenities. With over 25,000 sq ft of well-appointed...

  • In Room Dining Server- The Westin Nova Scotian

    6 months ago

    Halifax, Canada Westin Nova Scotian Full time

    **_The Westin Nova Scotian, in the Seaport District, offers travellers a relaxing retreat with stunning views of Halifax Harbour in a location central to restaurants and attractions. Our modern, upscale rooms and suites feature luxurious accommodations with contemporary amenities._** **_ _** **_We are passionate professional hoteliers dedicated to the art...

  • Server Part Time

    6 months ago

    Halifax, Canada Westin Nova Scotian Full time

    **The Westin Nova Scotian, in the Seaport District, offers travellers a relaxing retreat**with stunning views of Halifax Harbour in a location central to restaurants and attractions.**Our modern, upscale rooms and suites feature luxurious accommodations with contemporary amenities.** **We are passionate professional hoteliers dedicated to the art of...