Agent Assurance Collective

3 months ago

Dartmouth, Canada belairdirect Full time

Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés.

Intégrez un milieu où vous disposerez des ressources nécessaires pour apprendre et évoluer, en plus d’être valorisés pour qui vous êtes : chez Intact, la diversité est une force. Vous pouvez compter sur nous pour vous aider à atteindre vos objectifs avec des outils, des possibilités et de la flexibilité. C’est notre promesse aux employés.

Notre formule hybride permet de maintenir un équilibre entre le télétravail et les avantages des interactions en personne.

Poursuivez votre lecture pour découvrir comment vous pouvez façonner l’avenir, réussir en équipe et évoluer avec nous.

**À propos du poste***

**Position Overview**:
**What You'll Do Here**:
**Client Engagement**:

- Provide prompt, accurate, and courteous responses to their inquiries, ensuring a high level of customer satisfaction.

**Inquiry Resolution**:

- Utilize your knowledge to effectively address client questions, concerns, and requests.
- Ensure that each interaction leaves clients feeling supported and valued.

**Administrative Duties**:

- Print and manage documents.
- Handle both paper and electronic mail efficiently.
- Greet and assist walk-in members.
- Perform various filing tasks, maintaining organized records of all interactions and transactions in compliance with company policies and procedures.

**Collaboration**:

- Work closely with cross-functional teams to facilitate smooth communication and efficient problem-solving.
- Contribute to a positive and cohesive team environment.

**Continuous Improvement**:

- Identify opportunities for process optimization and improvements within administrative functions.
- Proactively suggest enhancements to improve the overall client experience.

**Compliance**:

- Adhere to regulatory requirements and industry standards, ensuring that all interactions and transactions are conducted ethically and in line with company policies.

**What You Bring to the Table**:
**Experience**:Prior experience in a call center, administrative support or customer service role is essential, with a proven track record of delivering exceptional client experiences.

**Bilingualism**:Proficiency in both English and French will be considered an asset, but is not a requirement.

**Administrative Skills**:Strong organizational skills to manage printing, mail, greetings, and filing tasks efficiently.

**Communication Skills**:Outstanding verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.

**Problem-Solving**:Demonstrated ability to analyze client inquiries, identify underlying issues, and provide appropriate solutions or escalate matters as necessary.

**Team Player**:A collaborative mindset with the ability to work effectively within a team, contributing to a positive and supportive work environment.

**Ce que nous offrons***

En travaillant chez nous, vous aurez tous les outils pour donner le meilleur de vous-même chaque jour. Voici ce à quoi vous pouvez vous attendre en devenant un membre permanent de notre équipe:

- Un régime complet d’avantages financiers qui reconnaît vos succès
- Un régime d’achat d’actions des employés parmi les meilleurs de l’industrie, avec une cotisation de contrepartie correspondant à 50 % des actions nettes achetées
- Un régime de retraite et d’avantages sociaux flexible et complet, et un service de soins de santé virtuels
- Des aménagements de travail flexibles
- La possibilité d'acheter jusqu'à cinq jours de congé supplémentaires chaque année
- Un compte de dépenses mieux-être pour favoriser un mode de vie sain et actif
- Un accès à des outils et à des ressources qui vous aident à rester en santé physiquement et mentalement, à accueillir le changement et à communiquer avec vos collègues
- Un écosystème d’apprentissage dynamique en milieu de travail, offrant des parcours d’apprentissage, du contenu interactif en ligne et des programmes inspirants
- Des réseaux inclusifs dirigés par des employés pour informer, inspirer, faire entendre, établir des relations et offrir des occasions de perfectionnement
- Des dirigeants et des collègues inspirants qui vous soutiennent et contribuent à votre développement
- Un programme d’action communautaire, car ce qui vous tient à cœur fait partie de ce qui vous rend unique et la façon dont vous redonner à la collectivité doit l'être tout autant

**Égalité d'accès à l'emploi***

Chez Intact, nous valorisons la diversité et créons un milieu de travail inclusif et accessible où tous se sentent appréciés, respectés et écoutés.

Si nous pouvons rendre le processus de recrutement

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