Reservations Agent

6 months ago

Dartmouth, Canada Atlantic Tours & Travel Full time

Join Our Team - Atlantic Tours & Travel

Reservations Agent
- **This position is not remote so you must be located in HRM and must have excellent English**_

**Responsibilities**:

- Tour planning required for Atlantic Canada self drive custom packages
- Educating and selling Travel Protection coverage
- Maintains thorough knowledge of tours and packages offered by Atlantic Tours and travel partners
- Promptly follow up with reservation requests in a timely manner
- Enters reservations in our in-house software and maintains potential and current guest profile information
- Follow up guest related questions or issues to assure guest satisfaction
- Strong ability to multi-task as well as efficiency in operating multiple computer programs at a given time
- Maintains professional appearance and cordial attitude to all guests, employees, and staff
- Other duties and responsibilities may be assigned. The employee is expected to work in other areas when needed to perform job duties not necessarily contained in this job description.

Job Requirements
- Minimum of 1-year related experience and/or training in reservation or hospitality industry.
- Efficient in Microsoft Office
- Exceptional organization and time management skills; attention to detail
- Ability to work under pressure, meet deadlines, handle multiple tasks & prioritize
- Motivation & ability to work independently as well as a strong team player
- Fluent in English and ability to follow oral and written instructions and communicate effectively
- Clear and concise telephone communication and listening skills
- Exceptional customer service and professionalism

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Ability to Commute:

- Dartmouth, NS B3B 1K3 (required)

Ability to Relocate:

- Dartmouth, NS B3B 1K3: Relocate before starting work (required)

Work Location: In person

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