Coordinated Assistance Network

3 weeks ago

Winnipeg, Canada Downtown Community Safety Partnership Full time

**POSITION TITLE: Coordinated Assistance Network (CAN) Team Membe**r

Specified Term: 1-year Term

**REPORTS & RESPONSIBLE TO**:
**Manager of CAN**

***:
The Coordinated Assistance Network (CAN) Team Member, reporting directly to the Manager of CAN, is an integral role at the Downtown Community Safety Partnership (DCSP). They will be a welcoming and trusted voice to those living, visiting, working, and learning in downtown Winnipeg with a goal of developing relationships and improving communication. The CAN Team Member will engage and connect with individuals over the phone who require support and provide referrals as needed and will recognize matters that require a response from crisis intervention resources, police, fire or paramedics. The CAN member will monitor public area cameras, respond, and communicate with outreach services for people in need.

As part of a unified support team, the CAN Team Member will deliver service with a goal of improving health, safety, and well-being of the downtown Winnipeg community.

The incumbent will act in accordance with the Core Guiding and Service Principles of the Downtown Community Safety Partnership and will be a passionate and driven individual, valuing diversity.

**KEY RESPONSIBILITIES**:

- Answer calls for assistance and navigate to appropriate internal or external resources with the support of DCSP tools.
- Support the needs of individuals that are vulnerable or at risk of crisis that may call and require; emergency support and/or referral to Mobile Assist Connect Team (MAC24/7) or Community Outreach Advocacy Resource (COAR) based on the circumstances.
- Develop and nurture respectful working relationships with DCSP partners.
- Utilize the Computer Aided Dispatch system to document calls, record information, compile statistical data, and dispatch street teams.
- Monitor and facilitate street team communications using radio, phone, instant messaging and Computer Aided Dispatch system.
- Oversee the DCSP CCTV video component of the Beacon program by dispatching teams in a timely manner to health and wellness concerns.
- Provide referrals to Downtown Winnipeg BIZ Enviro Team if there are graffiti or cleanliness concerns in their area.
- Incorporate a supportive and positive teamwork mindset in execution of daily work.
- Represent the Core Service Principles of DCSP in the community.
- Assist in mentoring/coaching new employees in CAN.
- Ensure problems with equipment are immediately reported.
- Ensure all privacy laws are complied with.
- Other duties as assigned.

**QUALIFICATIONS**:

- Related or prior work, or volunteer experience. Post-secondary education is considered an asset, however relevant training/experience will also be considered.
- Excellent interpersonal, teambuilding, problem solving, and communication skills.
- Ability to form professional relationships with various stakeholders, partners, and community agencies.
- Ability to build and maintain professional relationships with individuals of vulnerable and diverse populations.
- Ability to prioritize and make sound decisions independently while remaining composed and organized.
- Ability to provide timely, accurate, professional, customer-oriented teamwork services while multitasking.
- Demonstrated understanding of the unique issues and barriers affecting vulnerable and diverse populations in downtown Winnipeg.
- Ability to easily learn new technology, has intermediate knowledge of Windows operating system.
- Must be able to work 24/7 shifts in rotational schedule.
- Must be able to sit for long periods of time.
- Must be able to work independently.
- Intermediate level English in verbal and written communication required.
- Must meet hearing and vision standards.
- Ability to type 40 words per minute.
- The Downtown Community Safety Partnership is committed to Employment Equity. Applicants should identify if they require accommodation during the competition process on a confidential basis._

Pay: $42,900.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- 10 hour shift
- Day shift
- Evening shift
- Night shift

Ability to commute/relocate:

- Winnipeg, MB R3C 5S5: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
- Community service: 1 year (required)

Work Location: In person

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