Customer Experience Associate

6 months ago

Burnaby, Canada TD Bank Full time

**Customer Experience Associate**:

- 416590BR

**Job Category - Primary**
- Retail Banking - Customer Service

**Work Location**
- 4994 Kingsway Street

**Employment Type**
- Regular

**City**
- Burnaby

**Time Type**
- Part Time

**Province/State**
- British Columbia

**Hours**
- 15

**Workplace Model**
- Onsite

**Pay Details**

**Department Overview**

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long
- lasting relationships with our customers. By understanding their needs and providing personalized financial solutions, our purpose is to help our customers and small businesses achieve their financial goals.

We are looking for brand champions, relationship builders, and leading professionals with an understanding of market and economic trends that can build legendary customer experiences.

Join TD Canada Trust and think like a customer, act like an owner, innovate with purpose and execute with an impact.

**Job Details**

In this role, you will:

- Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

**Job Requirements**
- High School Diploma with over 1 year of relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment
- Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

**Company Overview**

**Our Values**
At TD we're guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.**Making Your Well-being a Priority**
A caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars — physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomesbecause when colleagues feel their best, they're more likely to do their best.**Our Total Rewards Package**
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, vision & mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.**How We Work**
At TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they’ll always have acc

  • Customer Experience Associate

    6 months ago

    Burnaby, Canada Scotiabank Full time

    Requisition ID: 196816 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Associate

    6 months ago

    Burnaby, Canada TD Bank Full time

    **Customer Experience Associate**: - 415125BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 7565 Market Crossing **Employment Type** - Regular **City** - Burnaby **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    6 months ago

    Burnaby, Canada TD Bank Full time

    **Customer Experience Associate**: - 417240BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1933 Willingdon Avenue **Employment Type** - Regular **City** - Burnaby **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    2 weeks ago

    Burnaby, Canada TD Full time

    Lieu de travail : Burnaby, Colombie-Britannique, Canada Horaire : 15 Secteur d’activité : Services bancaires personnels et commerciaux Détails de la rémunération : $21.50 - $27.05 CAD La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des...

  • Customer Experience Associate

    2 weeks ago

    Burnaby, Canada TD Full time

    Lieu de travail : Burnaby, Colombie-Britannique, Canada Horaire : 15 Secteur d’activité : Services bancaires personnels et commerciaux Détails de la rémunération : $21.50 - $27.05 CAD La TD a à cœur d’offrir une rémunération juste et équitable à tous les collègues. Les occasions de croissance et le perfectionnement des compétences sont des...

  • Customer Experience Ambassador

    3 weeks ago

    Burnaby, British Columbia, Canada Scotiabank Full time

    Customer Experience Associate Job Summary:As a Customer Experience Associate at Scotiabank, you will be the face of our branches, delivering exceptional service and building strong relationships with customers. Our ideal candidate is an enthusiastic, driven individual who enjoys meaningful conversations and supporting others.We are seeking a talented team...

  • Customer Experience Associate

    6 months ago

    Burnaby, Canada TD Bank Full time

    **Work Location**: Burnaby, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Customer Experience Associate

    6 months ago

    Burnaby, Canada TD Bank Full time

    Work Location: Burnaby, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: **Job Description**: KEY ACCOUNTABILITIES CUSTOMER - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Customer Experience Associate

    2 months ago

    Burnaby, British Columbia, Canada beBee Professionals Full time

    Customer Support PositionbeBee Professionals is seeking a Customer Care Specialist to provide exceptional customer service to our clients. The successful candidate will be responsible for responding to inquiries, resolving customer complaints, and providing a high level of customer satisfaction.The ideal candidate will have a minimum of two years of customer...

  • Customer Experience Associate

    1 month ago

    Burnaby, Canada TD Bank Full time

    **Work Location**: Burnaby, British Columbia, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: $21.50 - $27.05 CAD **Department Overview**: At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service...

  • Customer Experience Specialist

    4 weeks ago

    Burnaby, British Columbia, Canada Trek Bicycle Canada ULC Full time

    Job OverviewTrek Bicycle Canada ULC is seeking a talented Customer Experience Specialist to join our team. As a Sales Associate, you will play a key role in delivering exceptional customer experiences and driving sales growth. If you have a passion for bikes and a desire to work with like-minded individuals, we encourage you to apply.Key...

  • Customer Experience Manager

    6 days ago

    Burnaby, Canada Lambert Plumbing Full time

    **About Us**: Lambert Plumbing is a leading provider of plumbing and HVAC services in the Lower Mainland. We pride ourselves on delivering exceptional customer experiences and are seeking a passionate and experienced Customer Experience Manager to join our team. **Role Overview**: In this key role, the Customer Experience Manager will be responsible for...

  • Customer Experience Specialist

    3 weeks ago

    Burnaby, British Columbia, Canada Trek Bicycle Canada ULC Full time

    Company OverviewTrek Bicycle Canada ULC is a dynamic and fun-loving company that values hospitality skills above all else.SalaryThe estimated salary for this position ranges from $45,000 to $60,000 per year, depending on experience and location.Job DescriptionAs a Trek Sales Associate, you will be the face of our company, helping customers find their perfect...

  • Customer Experience Associate

    6 months ago

    Burnaby, Canada TD Bank Full time

    Work Location: Burnaby, British Columbia, Canada Hours: 15 Line of Business: Personal & Commercial Banking Pay Details: **Job Description**: KEY ACCOUNTABILITIES CUSTOMER - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Customer Experience Representative

    4 weeks ago

    Burnaby, Canada Columbia Fuels Full time

    **Description** **Competitive Benefits. Meaningful Extras. Unmatched Value.** - A place where you can take your career in the direction you want to grow and go **The Opportunity**: **Responsibilities**: - Open and manage existing customer accounts by recording and maintaining account information - Answers a high volume of customer calls and achieve...

  • Customer Experience Specialist

    3 weeks ago

    Burnaby, British Columbia, Canada The Toronto-Dominion Bank (Canada) Full time

    Job SummaryWe are seeking a Customer Experience Associate to join our team at TD Securities. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing banking solutions that meet the unique needs of our clients.Key Responsibilities:Process financial transactions accurately and efficiently, ensuring...

  • Customer Experience Associate

    5 months ago

    Burnaby, Canada TD Bank Full time

    Lieu de travail: Burnaby, Colombie-Britannique, Canada Horaire: 15 Secteur d’activité: Services bancaires personnels et commerciaux Détails de la rémunération: Description du poste: KEY ACCOUNTABILITIES CUSTOMER - Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall...

  • Customer Experience Lead

    6 months ago

    Burnaby, Canada Scotiabank Full time

    Requisition ID: 193533 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our customers first, and our priority is to...

  • Customer Service Associate

    6 months ago

    Burnaby, Canada Algo Communication Products Full time

    Algo Communication Products Ltd. is an information technology company manufacturing and supplying IP audio and video communication products to our global customers. We work with some of the largest technology companies in the world to make industrial communication safe, simple and effective. We are looking for a talented, energetic individual with a...

  • Customer Experience Representative

    6 months ago

    Burnaby, Canada Terminix Full time

    **About Terminix** Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding in 1927, Terminix has been an industry leader in pest control. **Position Overview** A Customer Experience Representative will act as a liaison, providing product/service information, answering questions, and resolving...