Customer Service Associate

3 weeks ago


Burnaby, Canada Algo Communication Products Full time

Algo Communication Products Ltd. is an information technology company manufacturing and supplying IP audio and video communication products to our global customers. We work with some of the largest technology companies in the world to make industrial communication safe, simple and effective. We are looking for a talented, energetic individual with a dedication to quality and attention to detail to join our growing team in Burnaby, B.C.

Reporting to the Logistics Manager, the Customer Service Associate will be working directly with customers to provide quotes, accept customer orders, fulfill shipments and support the logistics team. With a focus on operational excellence and customer satisfaction, the Customer Service Associate will ensure that customer orders are managed with combination of speed, quality and accuracy from the placement of the order to delivery to the customer. The Customer Service Associate must represent Algo as the friendly and helpful face of the company to many customers.

**Core Responsibilities**
- Liaise with customers on order-related questions including pricing, availability, and delivery status.
- Liaise with shipping/freight companies to assist customer tracking requests.
- Input orders to ERP system, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
- Transmit and Upload invoices to customer according to requirements.
- Work closely with the Logistics Manager to prioritize orders based upon customer requirements and supply availability.
- Support logistics department with documentation and reporting requirements.

**Required Skills and Qualifications**
- Exceptional organization and problem-solving skills
- Excellent communication skills, specifically verbal and written communication skills
- A relentless focus on attention to detail
- Strong computer skills - proficiency with MS Office suite and ERP systems (SAP) an asset
- Ability to multi-task and coordinate multiple deadlines
- Excellent time management skills

This is a full-time position working from our 4500 Beedie Street Burnaby B.C. facility. We offer a competitive salary commensurate with experience and qualifications along with group medical and dental benefits.

**Salary**: $50,000.00-$52,000.00 per year



  • Burnaby, British Columbia, Canada The Acquisition Group Full time

    Our client is the most dominant personal relations team in Western Canada. With locations across AB, BC & ON and new insight into expansion, Common Good is becoming the frontier of its industry.The method is simple: they apply a customer-friendly approach to our Brand Associate strategies. By directly meeting with customers, they can dramatically increase...


  • Burnaby, Canada Ayoub's Dried Fruits and Nuts Full time

    **Sales Associate / Retail ( Vancouver Location)** **Job Summary** - Help the team achieve weekly sales objectives - Provide exceptional customer service - be engaging and informative - Greet every customer upon entering the store - Get to know the products - Get to know customers and help them choose the right products - Build lasting, friendly...


  • Burnaby, Canada Ayoub's Dried Fruits and Nuts Full time

    **Sales Associate / Retail ( Vancouver Location)** **Job Summary** - Help the team achieve weekly sales objectives - Provide exceptional customer service - be engaging and informative - Greet every customer upon entering the store - Get to know the products - Get to know customers and help them choose the right products - Build lasting, friendly...


  • Burnaby, Canada Exela Technologies Full time

    **Title - Customer Service Associate - Mailroom** **Position Type - Full time - Regular** **Location: 4567 Canada Way, Burnaby, CA-BC, V5G 4T1** **Essential Duties and Responsibilities**: - Receives, sorts, delivers, picks up and processes courier items, interoffice mail, - Tracks courier and accountable items (FedEx, UPS, Certified Mail, etc.). - Printing,...


  • Burnaby, BC, Canada The Acquisition Group Full time

    Our client is the most dominant personal relations team in Western Canada. With locations across AB, BC & ON and new insight into expansion, Common Good is becoming the frontier of its industry. The method is simple : they apply a customer-friendly approach to our Brand Associate strategies. By directly meeting with customers, they can dramatically...


  • Burnaby, Canada LH Imports Ltd. Full time

    We are looking for a Customer Service and Administrative Associate to be a crucial part of our team. This is an entry level role, however a dynamic one. You will be involved with many of the companies departments and the overall operations. If you are a resourceful, driven and self-motivated individual with strong attention to detail, care for people and...


  • Burnaby, Canada RXO Full time

    **Accelerate your career at RXO.** RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North...


  • Burnaby, Canada RXO Full time

    **Accelerate your career at RXO.** RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we’re revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As an...


  • Burnaby, Canada LH Imports Ltd. Full time

    We are looking for a Customer Service and Administrative Associate to be a crucial part of our team. This is an entry level role, however a dynamic one. You will be involved with many of the companies departments and the overall operations. If you are a resourceful, driven and self-motivated individual with strong attention to detail, care for people and...


  • Burnaby, British Columbia, Canada RXO Full time

    Accelerate your career at RXO.RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.Compensation...


  • Burnaby, British Columbia, Canada Burlington Full time

    Burlington Customer Service Lead Tulsa , Oklahoma Apply Now LOCATION 7410 S Olympia Ave Tulsa OK US 74132OverviewNew Store Opening in Tulsa, OK in Spring 2024If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead Overview:As...


  • Burnaby, Canada Exela Technologies Full time

    Customer Service Associate - Working in a Mailroom environment, this position is responsible for delivering superior customer service in a prompt, respectful, and courteous manner. Essential Job Functions - Receive all incoming items, and log accordingly. - Communication clearly and effectively both verbally and written. - Sort, deliver and process mail and...


  • Burnaby, Canada Walmart Canada Full time

    **Position Summary... **:Working as a Customer Service Manager at Walmart Canada is a great way to develop your skills in the retail industry. A Customer Service Manager coordinates front end operations to provide exceptional customer service to ensure a positive shopping experience and customer loyalty. This role is also accountable for maintaining...


  • Burnaby, Canada Nixon Automotive BMW Service Specialists Full time

    Tasks and duties overview: - Answering phone calls - Taking messages - Transferring calls - Scheduling appointments - Blocking telemarketer calls - Greeting customers - Checking in vehicles for service - Vehicle walk around - Tagging keys - Informing service advisor of vehicle arrival - Checking overnight drop box - Returning missed calls - Raintaining...


  • Burnaby, British Columbia, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...


  • Burnaby, British Columbia, Canada Walmart Canada Full time

    What you'll do...Our Customer Experience associates interact with every single one of our customers, acting as the warm smile and the helping hand that we pride ourselves on being. It is up to our incredible team to present Walmart's values to everyone who walks through our doors.We have many opportunities in our Customer Experience teams,...


  • Burnaby, Canada Simon Fraser University Full time

    Union/Affiliation: **C.U.P.E. Local 3338** - Pay range: **$19.54 hourly plus 9% in lieu of benefits** - SFU Department Descr: **Bookstore** - Position Grade: **3** - # of openings: **28** - Biweekly Hours: **Varies** **Who We Are** The mission of the SFU Bookstore Spirit Shop is to enhance the living and learning environment of the University community by...


  • Burnaby, Canada Polar Battery Ltd. Full time

    **About us** - Polar Battery is a wholesaler/distributor of a variety of batteries and has multiple locations in BC. The Company has been in business since 1978 and continues to increase market share with its high-quality product offering and exceptional service from our employees._ Our work environment includes: - Wellness programs - On-the-job training -...


  • Burnaby, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...


  • Burnaby, Canada Walmart Canada Full time

    **Position Summary... **:Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great way to develop your skills in the retail industry. An OMNI Customer Fulfillment Associate picks, packs and dispenses online orders ensuring high-quality standard and accuracy while adhering to strict safety and food hygiene standards to achieve customer...