Customer Experience Associate

4 months ago

Burnaby, Canada TD Bank Full time

Work Location:
Burnaby, British Columbia, Canada

Hours:
15

Line of Business:
Personal & Commercial Banking

Pay Details:
**Job Description**:
KEY ACCOUNTABILITIES

CUSTOMER
- Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
- Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and/or other transactions, as necessary) in an accurate and efficient manner
- Assist with responding and resolving customer concerns, escalating when necessary
- Identify customer needs and determine solutions to customer problems, and open a limited range of products and/or services for customers

SHAREHOLDER
- Support the achievement of business objectives by supporting advice goals
- Promote products, advice, services and banking capabilities
- Contribute to business objectives for Operational Excellence
- Support the timely and accurate completion of business processes and procedures
- Escalate non-standard or high-risk transactions / activities as necessary
- Support and participate in process improvement opportunities
- Ensure necessary due diligence to support the accuracy of all customer transactions / activities
- Be knowledgeable of and comply with Bank Code of Conduct

EMPLOYEE / TEAM
- Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
- Support the team by continuously developing knowledge in own area
- Participate in personal performance management and development activities, including cross training within own team
- Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
- Contribute to a fair, positive and equitable environment that supports a diverse workforce
- Act as a brand champion for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH
- Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
- Requires a broad knowledge regarding basic product suite of business supported
- Evaluates and recommends customer solutions from established options
- Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
- Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring mínimal discretion
- Impacts team results through the quality of the services or information provided to customers
- Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
- Uses communication skills to exchange/clarify product/process information with composure and ensures underlying details are understood
- Requires working knowledge and skills developed through formal training or work experience
- Generally reports to a Manager Customer Experience or Branch Manager

EXPERIENCE & EDUCATION
- High School diploma and/or
- 1+ years of relevant experience
- Post-Secondary or Undergraduate degree (in related field) preferred

This posting is to pipeline for future opportunities within Burnaby. Mandarin and/or Cantonese language skills are considered an asset.

Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several o

  • Customer Experience Associate

    2 weeks ago

    Burnaby, British Columbia, Canada Scotiabank Full time

    Join a dynamic team as a Customer Experience Associate and make a meaningful impact on customers' financial journeys. About the role: As a Customer Experience Associate, you will be the face of our branches, connecting with customers and helping them achieve their financial goals. You will be responsible for providing exceptional service, processing...

  • Customer Experience Associate

    6 days ago

    Burnaby, British Columbia, Canada TD Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at TD Bank. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key ResponsibilitiesCustomer Service:...

  • Customer Experience Associate

    6 days ago

    Burnaby, British Columbia, Canada TD Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at TD Bank. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key ResponsibilitiesCustomer Service:...

  • Customer Experience Associate

    6 days ago

    Burnaby, British Columbia, Canada TD Bank Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Customer Experience Associate to join our team at TD Bank. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key ResponsibilitiesCustomer Service:...

  • Customer Experience Associate

    1 month ago

    Burnaby, British Columbia, Canada Scotiabank Full time

    Requisition ID: 205595Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. About the roleAs a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals. Our...

  • Customer Experience Associate

    6 days ago

    Burnaby, British Columbia, Canada TD Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Experience Associate to join our team at TD. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key ResponsibilitiesCustomer Service: Create an...

  • Customer Experience Associate

    6 days ago

    Burnaby, British Columbia, Canada TD Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Experience Associate to join our team at TD. As a key member of our branch team, you will be responsible for delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key ResponsibilitiesCustomer Service: Create an...

  • Customer Experience Associate

    2 weeks ago

    Burnaby, British Columbia, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesProactively identify and...

  • Customer Experience Associate

    2 weeks ago

    Burnaby, British Columbia, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesProactively identify and...

  • Customer Experience Associate

    2 weeks ago

    Burnaby, British Columbia, Canada Scotiabank Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our Canadian Banking Branch network, you will play a vital role in delivering exceptional service to our customers and helping them achieve their financial goals.Key ResponsibilitiesProactively identify and...

  • Customer Experience Associate

    3 weeks ago

    Burnaby, British Columbia, Canada TD Full time

    About the RoleThis is an exciting opportunity to join TD as a Customer Experience Associate, where you will play a key role in delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key ResponsibilitiesProvide exceptional customer service and support to customers, responding to their...

  • Customer Experience Associate

    3 weeks ago

    Burnaby, British Columbia, Canada TD Full time

    About the RoleThis is an exciting opportunity to join TD as a Customer Experience Associate, where you will play a key role in delivering exceptional customer experiences and contributing to the ongoing improvement of our branch customer experience.Key ResponsibilitiesProvide exceptional customer service and support to customers, responding to their...

  • Customer Experience Associate

    2 weeks ago

    Burnaby, British Columbia, Canada TD Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, while also contributing to the growth and success of our business.Key ResponsibilitiesProvide personalized customer...

  • Customer Experience Associate

    2 weeks ago

    Burnaby, British Columbia, Canada TD Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for delivering exceptional customer service and support to our clients, while also contributing to the growth and success of our business.Key ResponsibilitiesProvide personalized customer...

  • Customer Experience Associate

    4 months ago

    Burnaby, Canada TD Bank Full time

    **Customer Experience Associate**: - 416590BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 4994 Kingsway Street **Employment Type** - Regular **City** - Burnaby **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    3 months ago

    Burnaby, Canada TD Bank Full time

    **Customer Experience Associate**: - 417240BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1933 Willingdon Avenue **Employment Type** - Regular **City** - Burnaby **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    3 months ago

    Burnaby, Canada TD Bank Full time

    **Customer Experience Associate**: - 415125BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 7565 Market Crossing **Employment Type** - Regular **City** - Burnaby **Time Type** - Part Time **Province/State** - British Columbia **Hours** - 15 **Workplace Model** - Onsite **Pay Details** **Department...

  • Customer Experience Associate

    4 months ago

    Burnaby, Canada Scotiabank Full time

    Requisition ID: 196816 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Customer Experience Associate

    3 weeks ago

    Burnaby, British Columbia, Canada Exela Technologies Full time

    About Exela TechnologiesExela Technologies is a leading business process automation company, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience.With decades of expertise operating mission-critical processes, Exela Technologies serves a growing roster of...

  • Customer Experience Associate

    3 weeks ago

    Burnaby, British Columbia, Canada Exela Technologies Full time

    About Exela TechnologiesExela Technologies is a leading business process automation company, leveraging a global footprint and proprietary technology to provide digital transformation solutions enhancing quality, productivity, and end-user experience.With decades of expertise operating mission-critical processes, Exela Technologies serves a growing roster of...