Manager, Cruise Groups

3 weeks ago

Vancouver, Canada Expedia Group Full time

Manager, Cruise Groups

Are you an expert on cruise group market supply and demand? The Manager, Cruise Groups leads our groups team in optimizing our groups business, negotiating better group terms, and bringing awareness and advocacy to our groups program as a competitive advantage in the market. The Cruise Groups Manager will lead and oversee the groups team in the daily operations of their brand groups and be responsible for overall performance of groups. This individual will also play a critical role in identifying opportunities to maximize Tour Conductor revenue and profitability for Expedia Cruises.

What you’ll do:

- Identify opportunities to enhance the group terms for each cruise brand
- Manage a team of cruise group managers to set priorities, targets, and performance
- Leads the Cruise Groups team in managing their cruise brands to maximize TC revenue
- Partners with Analytics/Technology teams to identify opportunities for Cruise Groups team to leverage reports and data to increase TC revenues
- Proactively identify consultant requirements for system booking tools and works with key stakeholders to ensure these needs are addressed
- Collaborate with the L&D team to maintain and update the group cruise training
- Manage the corporate event groups inventory to assist events team, franchise and suppliers partners
- Escalate customer service concerns to suppliers to a successful resolution as needed
- Maintains in-depth knowledge of assigned cruise lines group policies (including pricing and promotional offers)
- Monitor and share insights on industry and competitor best practices
- Be an advocate to drive improvements with the corporate groups to remain our competitive advantage
- Utilize data to identify trends, uncover opportunities/risks and to drive decisions with regards to new deployments
- Team Leadership
- Lead and support the Cruise Group team for the following:

- Daily management of all our brand’s assigned group inventory to maximize TC revenues and drive profitability
- Define amenity/gap points across assigned cruise line groups
- Manage the lifecycles and reconciles all assigned cruise line groups
- Proactively identify opportunities for improvements within their cruise line groups
- Load all group amenities onto the sites via the Promotional Management Tool to drive sales into those sailings
- Assist with processing and entering new group cruise inventory
- Monthly review, tracking and communication to stakeholders of TC revenue and receivables
- Main point of contact for commission queries
- Liaise with finance with regards to unknown commission payments received
- Liaise with franchisee and cruise line with regards to missing commissions
- Main point of contact for system (Partner Central / Odysseus) group related issues (ticket submissions)
- Contribute product content in network newsletters and team meeting PowerPoints
- Support the Events team with bookings and customer issues for National Conference and Anchor Meetings
- Relationship Management
- Communicate group risks and opportunities with internal stakeholders
- Establish relationships with key stakeholders at the cruise lines
- Establish a respected voice with the Franchisees and Consultant and continuously builds strong relationships across the team and organization
- Engage Franchisees and Consultants in communicating the groups competitive advantages

Who you are:

- Strong knowledge of the cruise industry and group policies / programs
- Experience leading a team
- Strong change agent with a focus on continuous improvement
- Excellent analytical problem solving and conflict resolution skills
- Ability to work well under pressure while performing multiple tasks
- Excellent organizational skills
- Ability to effectively collaborate across several departments
- Experience using MS Word, Excel, and Outlook
- Experience using cruise line booking tools - POLAR, Espresso, Norwegian Central, etc.

LI_IC1

About Expedia Group

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee's I-9 to confirm work authorization.

Manager, Cruise Groups

Are you an expert on cruise group market supply and demand? The Manager, Cruise Groups leads our groups team in optimizing our groups business, negotiating better group terms, and bringing awareness and advocacy to our groups program as a competitive advantage in the market. The Cruise Groups Manager wi

  • Coordinator, Cruise

    2 weeks ago

    Vancouver, Canada Ceres Terminals Incorporated Full time

    **COORDINATOR, CRUISE AND SECURITY OPERATIONS** **Ceres Terminals Canada** (now known as **SSA Marine Canada**) is the terminal manager for Canada’s largest cruise port at Canada Place and provides stevedoring services for RoRo ships. Ceres has a long history in professional marine terminal operations and stevedoring beginning in 1958. Over the years,...

  • Cruise & Transportation Coordinator

    2 weeks ago

    Vancouver, Canada ATG Full time

    **ABOUT US** The APT Travel group has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners. With over 90 years’ experience, we deliver life enriching journeys to our valued guest. We are looking for detail-oriented Pre Departure Services Consultants to join our team in helping to continue to set...

  • Sales Coach Manager

    1 month ago

    Vancouver, Canada Cruise Connections Canada Full time

    **Position: Sales Coach Manager** **Cruise Connections Canada | Vancouver, BC** **This is You** You are a highly-driven sales professional with excellent strategic and analytical skills, extensive sales and customer service experience, and outstanding communication and interpersonal skills. You have a superior understanding of sales techniques and the...

  • Cruises & Alaska Land Coordinator

    2 weeks ago

    Vancouver, Canada APT Travel Group Full time

    **ABOUT US** The APT Travel group has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners. With over 90 years’ experience, we deliver life enriching journeys to our valued guest. We are looking for detail-oriented Pre Departure Services Consultants to join our team in helping to continue to set...

  • Cruise Services Assistant

    1 month ago

    Vancouver, Canada Ceres Terminals Incorporated Full time

    The Cruise Services Assistant - Seasonal plays a vital role in ensuring a seamless experience for passengers during debarkation and embarkation throughout the facility. Responsibilities encompass overseeing the cruise terminal operations including cruise processes, security screening, and ground transportation. This position is responsible for promptly...

  • Customer Service Representative

    2 weeks ago

    Vancouver, Canada Cruise Connections Canada Full time

    **This is You** A passionate professional who thrives working collaboratively with other team members to bring about an **exceptional guest experience. **You are keen in cultivating and maintaining guest loyalty and retention. You love the challenge of a fast-paced work environment and high volume call centre. You are ready to hit the ground running. You...

  • Accounting/finance Manager

    1 month ago

    Vancouver, Canada Cruise Connections Canada Full time

    **THIS IS YOU** A passionate, reliable experienced professional with broad knowledge of all accounting, financial and business principles. You have a superior business acumen to harmonize financial operations, develop effective financial strategies, guide efforts towards financial ability, monitor all financial activities, promote revenue growth and ensure...

  • Security Supervisor

    1 week ago

    Vancouver, Canada Westguard Full time

    Westguard is looking for supervisors for the Cruise ship season! We are looking for a career driven, highly motivated Security Supervisor to work at the Cruise Ship Terminal. This is a full-time position in which you will be required to work for the full Cruise ship season and will have the opportunity to be considered for future seasons and/or other...

  • Cruise Ship Terminal Control Room Operators

    3 days ago

    Vancouver, Canada Westguard Full time

    **Cruise Ship Terminal Control Room Operators - $26.00/hr. - Senior; $24.00/hr. - Junior** **Location**:Vancouver **Hours of work**:12-hour shifts **Shift Hours**: 06:00-18:00 Senior Operator; 0700-1500 Junior Operator **What you'll do**: Our mission at Westguard to make people feel safe. As a Control Room Operator at the Cruise Ship Terminal at Canada...

  • Customer Care Manager

    4 weeks ago

    Vancouver, Canada Scenic Cruises Full time

    Are you passionate about delivering exceptional service to your clientele? If you are a Customer Care professional who thrives on providing quality service to external and internal customers, we want you on our team! **The Opportunity**: Reporting to the Canadian Contact Centre Manager, the Customer Care Manager role represents our two luxury cruise brands...

  • Customer Care Manager

    4 weeks ago

    Vancouver, Canada Scenic Cruises Full time

    Are you passionate about leading digital marketing strategies that drive impactful business results? Are you a holistic digital marketer who thrives on working with digital agencies and strategists? If so, Scenic Group’s Digital Marketing Manager role is an exciting opportunity to collaborate and lead the company’s digital strategy. Your expertise will...

  • Sales Coordinator

    1 month ago

    Vancouver, Canada Scenic Cruises Full time

    **Sales Coordinator Canada** Are you inspired by helping make travel dreams come true? Are sales, customer service and attention to detail your strengths? Do you enjoy supporting a team and setting them up for success? If so, Scenic & Emerald Cruises Canada has an opportunity for you! - **The Opportunity**:_ Reporting to our Manager Trade Sales...

  • Technology Business Management Senior Specialist

    1 month ago

    Vancouver, BC, Canada Expedia, Inc. Full time

    If you need assistance during the recruiting process due to a disability, please reach out to our Recruiting Accommodations Team through the Accommodation Request form . This form is used only by individuals with disabilities who require assistance or adjustments in applying and interviewing for a job. Senior Business Program Specialist Expedia Cruises...

  • Manager, Learning

    4 weeks ago

    Vancouver, Canada Expedia Partner Solutions Full time

    **Manager, Learning & Development** Expedia Cruises is looking for a dynamic and inspirational manager to lead our Learning & Development team. This leader will create and execute, through effective collaboration, the overall strategy and execution of Learning and Development for the Franchisees, Managers, and Vacation Consultants across North America. As...

  • Operations Coordinator

    2 weeks ago

    Vancouver, Canada ATG Full time

    **ABOUT US** The APT Travel group has an outstanding reputation in the travel industry of delivering 5-star customer service to our industry partners. With over 90 years’ experience, we deliver life enriching journeys to our valued guest. We are looking for detail-oriented reservation agents to join our team in helping to continue to set the benchmark in...

  • Office Administrative Assistant

    1 month ago

    Vancouver, Canada Harbour Cruises Full time

    **About Us** Operating year-round for private charters and catering, Harbour Cruises is Vancouver’s leader in boat cruise entertainment. We are proud to offer Vancouver’s only narrated tour of the inner-harbour, and the city’s most popular dinner, and luncheon cruises. In addition to retail cruise products, private corporate events, and special event...

  • Client Services Manager

    6 days ago

    Vancouver, Canada Securiguard Full time

    Our mission at Westguard is to make people feel safe. We are rapidly evolving our business and we are looking for a seasoned and motivated **Client Services Manager **to oversee the day-to-day operation of the Canada Place Cruise Ship Terminal. **This is a contract role (April 1,2024 - November 1,2024)**. This is an exciting opportunity to lead a highly...

  • Maintenance & Janitorial Worker

    1 month ago

    Vancouver, Canada Harbour Cruises Full time

    **About Us** Operating year-round for private charters and catering, Harbour Cruises is Vancouver’s leader in boat cruise entertainment. We are proud to offer Vancouver’s only narrated tour of the inner-harbour, and the city’s most popular dinner, and luncheon cruises. In addition to retail cruise products, private corporate events, and special event...

  • Event Crew

    5 days ago

    Vancouver, Canada Harbour Cruises Full time

    **About Us** Operating year-round for private charters and catering, Harbour Cruises is Vancouver’s leader in boat cruise entertainment. We are proud to offer Vancouver’s only narrated tour of the inner-harbour, and the city’s most popular dinner, and luncheon cruises. In addition to retail cruise products, private corporate events, and special event...

  • Digital Marketing Specialist

    1 month ago

    Vancouver, Canada Expedia Partner Solutions Full time

    **Digital Marketing Specialist** Do you enjoy executing and optimizing digital campaigns to drive leads and engagement? If you’re looking to join a team at the forefront of Franchise and Travel retail marketing, Expedia Cruises is focused on becoming the leading travel agency in communities across North America. **What you’ll do**: - Service...