Customer Care Manager

2 weeks ago

Vancouver, Canada Scenic Cruises Full time

Are you passionate about leading digital marketing strategies that drive impactful business results?

Are you a holistic digital marketer who thrives on working with digital agencies and strategists?

If so, Scenic Group’s Digital Marketing Manager role is an exciting opportunity to collaborate and lead the company’s digital strategy. Your expertise will be pivotal in reaching our target audiences effectively, driving brand awareness, online traffic, and generating leads on our websites. Are you ready to leverage your strong analytical skills, digital marketing know-how, and results-oriented thinking to steer our digital presence to new heights?

**Role Overview**:
**Key Responsibilities**
- Define and lead paid digital marketing strategies across display, video, paid social, programmatic and emerging formats with our digital media agency that maximize Scenic Groups’ paid digital marketing effectiveness.
- Manage outside paid media agency and provide clear direction setting, co-creating of strategies, and ensuring excellence in execution is maintained. Priority will be ensuring alignment between our business objectives and the agency's strategies, fostering collaboration, and maximizing the effectiveness of digital marketing initiatives.
- Monitor, report, and summarize the performance of digital marketing efforts using various analytics tools, providing insights and recommendations for continuous improvement.
- Prepare and present overall digital strategy and results to key stakeholders, clearly defining factors contributing to outcomes.
- Initiate and lead best practices for the digital marketing team, ensuring that technology, processes, and people are in place for all digital marketing activities.
- Lead and develop digital marketing coordinators responsible for maintaining and updating website content.
- Continue to build out and refine audience profiles, segmentation, and journey mapping - providing recommendations for digital engagement / optimization to target our most valuable users and drive the highest-revenue product sales in cruise products.
- Plan, allocate and track digital marketing budgets and spend.
- Oversee and manage regular and timely reporting and tracking.
- Ensure insights and implications are provided including improvements, measure and report key metrics appropriately to provide meaningful insights to stakeholders.
- Analyze market trends, customer insights, and competitor data to identify opportunities for growth and optimization of digital efforts.
- Provide digital marketing leadership for the Marketing team as well as for the company.

**Required Skills & Experience**:

- Educated to degree level, preferably in a marketing/digital-related discipline; professional development in the areas of digital strategy and/or digital marketing, user experience, content strategy or online metrics preferred.
- 3+ years of proven experience in digital marketing, with a focus on strategy development and implementation.
- Experience working with digital media agencies either with direct digital client experience or client side, managing relationships, and overseeing campaign execution.
- Proven track record of turning data into insights to drive actions and outcomes.
- Proficiency in analytics tools (Google Analytics 4, Google platforms, META) with a demonstrated ability to interpret data to drive decisions.
- Exemplary presentation and story-telling abilities; able to craft clear, concise and compelling results-oriented analysis and recommendations tailored to the audience.
- Excellent communication skills and the ability to collaborate effectively with cross-functional teams.
- Strong leadership skills with experience in leading and developing a team.
- The ability to work under pressure, across multiple brands / campaigns at once.

**Why Scenic**:
Scenic Group Canada is a leader in luxury small-ship river and ocean cruising operating internationally renowned brands Scenic Luxury Cruises & Tours and Emerald Cruises. In addition to river cruises and land touring, the company has set a new standard for ocean cruising with the World’s First Discovery YachtsTM - Scenic Eclipse, and the announcement of their intimate 100-person luxury yachts, the Emerald Azzurra and Emerald Sakara launched in 2023. For more than 30 years, the Scenic Group has been delivering outstanding vacation experiences to travellers who expect the best of everything. Our Vancouver-based sales and marketing office proudly promotes river and ocean cruises to travel agents and clients across Canada.

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00-$68,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site gym
- Paid time off
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: Hybrid remote in Vancouver, BC

Application deadline: 2021-09-17

  • Customer Care Manager

    4 weeks ago

    Vancouver, Canada Concord Pacific Developments Corp. Full time

    Customer Care Manager/Assistant Manager Concord Pacific Developments Inc. is Canada’s largest master-planned community builder. It was formed in 1987 to develop Concord Pacific Place on the former Expo lands in downtown Vancouver, Canada. Concord has not only transformed the Concord Pacific Place Vancouver skyline, the Group also built the second largest...

  • Customer Care Manager

    1 week ago

    Vancouver, Canada Bosa Properties Full time

    About the Company: Bosa Properties Inc. (“BPI”) is a fully integrated real estate development and asset management company driven by progress and committed to help move communities forward. Ours is a story of evolution; it all began with excellence in construction many decades ago - and a focus on delivering for people. We strive to make each other and...

  • Regulatory and Customer Care Manager

    1 month ago

    Vancouver, Canada Flair Airlines Ltd. Full time

    **Are you ready to take your career to new heights?** **Job Title**:Regulatory and Customer Care Manager **Department**: Commercial **Location**:This role can be based in Vancouver, BC(YVR) Edmonton, AB(YEG) or Calgary, AB (YYC) **Work Arrangement**:This role is based from one of our Corporate Office's with frequent work-from-home flexibility **Position...

  • Customer Care Representative

    5 days ago

    Vancouver, Canada Shape Properties Corp. Full time

    **CUSTOMER CARE: THE SHAPE DIFFERENCE** SHAPE is set apart by the superior experience we offer across all facets of our business. We mind the details, take a proactive approach, and constantly seek opportunities to provide an unmatched level of customer service. With thousands of homes being handed over in the coming years, the Customer Care team upholds...

  • Customer Care Coordinator

    4 weeks ago

    Vancouver, Canada Shape Properties Corp. Full time

    **CUSTOMER CARE: THE SHAPE DIFFERENCE** SHAPE is set apart by the superior experience we offer across all facets of our business. We mind the details, take a proactive approach, and constantly seek opportunities to provide an unmatched level of customer service. With thousands of homes being handed over in the coming years, the Customer Care team upholds...

  • Customer Care Coordinator

    4 weeks ago

    Vancouver, Canada Concord Pacific Developments Inc. Full time

    Concord Pacific Developments Inc. is Canada’s largest master-planned community builder. It was formed in 1987 to develop Concord Pacific Place on the former Expo lands in downtown Vancouver, Canada. - Concord has not only transformed the Concord Pacific Place Vancouver skyline, the Group has also built the second largest master-planned community, Concord...

  • Customer Care Coordinator

    4 weeks ago

    Vancouver, Canada Concord Pacific Developments Inc. Full time

    Concord Pacific Developments Inc. is Canada’s largest master-planned community builder. It was formed in 1987 to develop Concord Pacific Place on the former Expo lands in downtown Vancouver, Canada. Concord has not only transformed the Concord Pacific Place Vancouver skyline, the Group has also built the second largest master-planned community, Concord...

  • Customer Care Manager/assistant Manager

    1 month ago

    Vancouver, Canada Concord Pacific Developments Corp. Full time

    **About us** - Concord Pacific Developments Corp. is Canada’s largest master-planned community builder. It was formed in 1987 to develop Concord Pacific Place on the former Expo lands in downtown Vancouver, Canada. Concord has not only transformed the Concord Pacific Place Vancouver skyline, the Group also built the second largest master-planned...

  • Customer Care Specialist

    1 month ago

    Vancouver, Canada Routeware, Inc Full time

    Routeware is the industry leader in providing SAAS software solutions, integrated technologies including RFID, AI, video, hardware/software, and data analysis that enables public and private enterprises to improve the effectiveness of their waste and recycling programs. Our solutions help organizations achieve a digital transformation that saves time and...

  • Patient Resident Care Manager

    4 weeks ago

    Vancouver, Canada Providence Health Care Full time

    Job Description Summary Reporting to the Program Director or Senior Manager, this key role provides operational leadership and support to interdisciplinary team members in the provision of quality care to patients/residents and their families. This position maintains responsibility in collaboration with a Physician Leader for the effective and...

  • Regional Customer Care Representative

    7 days ago

    Vancouver, Canada Sonova Full time

    Vancouver, CanadaRegional Customer Care Representative - Are you looking for an opportunity to make a difference? Are you comfortable in a fast-paced retail clinic environment?_ - Are you passionate about providing customer service that exceeds expectations?_ If so, we think you belong here at **Connect Hearing** as a **Regional Customer Care...

  • Customer Care Officer

    7 days ago

    Vancouver, Canada Concord Pacific Developments Inc. Full time

    Concord Pacific Developments Inc. is Canada’s largest master-planned community builder. It was formed in 1987 to develop Concord Pacific Place on the former Expo lands in downtown Vancouver, Canada. Concord has not only transformed the Concord Pacific Place Vancouver skyline, the Group has also built the second largest master-planned community, Concord...

  • Customer Care Officer

    4 weeks ago

    Vancouver, Canada Concord Pacific Developments Inc. Full time

    Concord Pacific Developments Inc. is Canada’s largest master-planned community builder. It was formed in 1987 to develop Concord Pacific Place on the former Expo lands in downtown Vancouver, Canada. - Concord has not only transformed the Concord Pacific Place Vancouver skyline, the Group has also built the second largest master-planned community, Concord...

  • Customer Care Supervisor, Construction

    1 month ago

    Vancouver, Canada Amacon Full time

    **About Us** Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada’s most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial...

  • Customer Care Technician

    2 weeks ago

    Vancouver, Canada Townline Homes Inc Full time

    **About Townline** The Townline Group is a Real Estate Development Company primarily focused in the Lower Mainland and Vancouver Island. Our development and construction portfolios are diverse and consist of mixed-used multi-family and commercial construction, as well as non-market and purpose-built rental housing. Townline is a well-rounded company with...

  • Customer Care Technician

    3 weeks ago

    Vancouver, Canada Townline Homes Inc Full time

    **About Townline** The Townline Group is a Real Estate Development Company primarily focused in the Lower Mainland and Vancouver Island. Our development and construction portfolios are diverse and consist of mixed-used multi-family and commercial construction, as well as non-market and purpose-built rental housing. Townline is a well-rounded company with...

  • Customer Care Supervisor, Construction

    4 weeks ago

    Vancouver, Canada Amacon Full time

    About Us Driven by a passion for detail and a tradition of excellence in design and architecture, Amacon is recognized as one of Canada’s most influential real estate development and construction firms. With five decades of development and construction expertise, a precise level of design and craftsmanship is evident in all the homes and commercial...

  • Receptionist - Customer Care

    4 weeks ago

    Vancouver, Canada Best Buy Full time

    Receptionist - Customer Care Do you have a passion for building meaningful relationships? As a receptionist you will welcome and direct customers who call or visit the building appropriately. You’ll ensure the reception area is kept to our standard for guests visiting the building. The Receptionist position is based onsite out of our beautiful new head...

  • Care Management Leader

    4 weeks ago

    Vancouver, Canada Providence Health Care Full time

    Job Description Summary Reporting to the Manager, Care Management & System Navigation, the Care Management Leader practices in accordance with the standards of professional practice and code of ethics as outlined by the British Columbia College of Nurses and Midwives (BCCNM) as well as within a client and family centered care model and the vision...

  • Customer Success Manager

    1 month ago

    Vancouver, Canada Cascadia Scientific Inc. Full time

    **Job Title**: Customer Success Manager - North America **Reports to**: Director Client Services **Salary Range**: 65k-75k **Position Type**: Full-Time **SUMMARY** As the Customer Success Manager - North America you will be responsible for driving adoption and operational excellence of our services by ensuring an optimal end-user experience. From the...