Director, Business Intelligence

2 months ago

London, Canada Libro Credit Union Full time

**Career Opportunity**

**_
Libro is growing - and Libro is hiring._**

**_Our expansion plans include a series of new hires across southwestern Ontario. _**_Take a look_**_._**

**_Who We Are_**
- Imagine working for an organization where every employee and customer is an Owner_._
- No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper. We recruit and develop experts like you; **Epic Humans** who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.

**_What Opportunity Awaits?_**
- As we continue to grow progressively, Libro is on a mission to find a passionately accountable **full-time** **Director, Business Intelligence - Offensive Data and Research **supporting our **London Administration** office. This role is responsible for leading Libro’s offensive data strategy, using data as a strategic asset for business growth. The role partners closely with defensive data and foundational data strategy leaders to guide Libro’s progressive data strategy. The role embraces research, advanced analytics and data insights to fuel innovation and elevate Libro’s Owner experience.
- The role proactively builds strong relationships across various business units (Product, Platform, Experience, Marketing, Frontline, etc) and collaborates to seek new data sources, technologies, and ways to monetize data for business/revenue growth, and operational excellence. To achieve those objectives, the role leads and coaches a dynamic team of research, data insight and data science professionals to transform problem statements into actionable insight through effective engagement and communication. The Director, Business Intelligence - Offensive Data and Research is dedicated to building capabilities and data practices across teams that will support the increase of organizational data and insight access, speed of delivery and quality of research and analytical outputs.
- The **_Epic Human_** we are looking for will;
- Lead in the Formation and Development of an Analytics Community of Practice that will facilitate advanced analytics and innovation in three key areas: using data for business growth (Offensive Data), ensuring data security and compliance (Defensive Data) and building a strong data infrastructure (Foundational Data).
- Lead and develop Libro’s offensive data strategy with execution through various business units to focus on driving revenue, portfolio growth, and operational efficiency.
- Oversee Libro’s research framework; including corporate studies, and expansion of customer experience (CX) and user experience (UX) research.
- Oversee strategic third-party research and data partnerships, ensuring responsiveness to Libro’s research and analytics needs.
- Lead a team of research, data insight, and data science professionals, promoting a collaborative culture centered on problem-formulation, problem-solving, and effective communication of data insights that get used.
- Establish team data practices, creating risk mitigation strategies to adapt to evolving compliance, privacy and security requirements in line with the defensive data strategy.
- Manage the budget for market research and analytics, ensuring optimal investment in tools to meet expanding business needs.
- Champion a data-informed culture at Libro, fostering growth in data literacy and promoting an evidenced-based mindset.
- Actively seek to investigate diverse data sources, including member data, market trends, and emerging technologies. Invest in corporate approved analytic tools to analyze and derive actionable insights from this data based on business needs.
- Oversee the development, automation, and maintenance of growth-oriented business intelligence dashboards, utilizing as tools in the proactive generation of business insights, as well as empowering self-serve to end users.
- Foster and champion, the use of measurement approaches and frameworks to owner-facing and/or front-line initiatives (such as analysis of campaign performance) to improve organizational maturity in its use of data and analytics.
- Embracing advanced analytics, machine learning, and artificial intelligence to uncover patterns and trends in data. Using these insights to develop personalized Owner experiences, create targeted marketing campaigns, and optimize operations.
- Collaborate with product teams to develop new financial products and services informed by research and data insights.
- Identify and lead the collaborative development of optimal analytical projects for supporting the business, which may include customized segmentation, Profitability and Lifetime Value-insights, and different predictive and machine learning models

**_Could this be you_**_?_** Are you ready to **_Be Libro_**?- Do you have a passion for growing prosperity in Southwestern Ontario by transforming banking through developing others and inspiring financial happiness?
- Are you an Epic Human;

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