Business Intelligence

7 months ago

London, Canada Libro Credit Union Full time

Career Opportunity

Libro is growing - and Libro is hiring.

Our expansion plans include a series of new hires across southwestern Ontario. Take a look.

Who We Are

Imagine working for an organization where every employee and customer is an Owner.

No matter whether a customer Owner or employee Owner, everything we do at Libro is about helping people prosper. We recruit and develop experts like you; Epic Humans who are ready to offer the best possible advice, coaching and service, when and how our Owners need it.

What Opportunity Awaits?

As we continue to grow progressively, Libro is on a mission to find a passionately accountab le full-time Business Intelligence - Data Insights and Research Manager supporting our London Admi nistration office. This role is responsible for leading Libro’s offensive data strategy, using data as a strategic asset for business growth. The role partners closely with defensive data strategy leaders to guide Libro’s progressive data strategy.

The Epic Human we are looking for will;
Lead and develop Libro’s offensive data strategy with execution through various business units to focus on driving revenue, portfolio growth, and operational efficiency.
Ensure alignment of the offensive data strategy with overall business goals, working closely with defensive data strategy leaders to empower a data-centric culture.
Partner with the business and product squads to plan delivery of actionable insights that support development and execution of their roadmaps.
Oversee Libro’s research framework; including corporate studies, and expansion of customer experience (CX) and user experience (UX) research.
Oversee strategic third-party research and data partnerships, ensuring responsiveness to Libro’s research and analytics needs.
Lead a team of research, data insight, and data science professionals, promoting a collaborative culture centered on problem-formulation, problem-solving, and effective communication of data insights that get used.
Establish team data practices, creating risk mitigation strategies to adapt to evolving compliance, privacy and security requirements in line with the defensive data strategy.
Manage the budget for market research and analytics, ensuring optimal investment in tools to meet expanding business needs.
Champion a data-informed culture at Libro, fostering growth in data literacy and promoting an evidenced-based mindset.
Actively seek to investigate diverse data sources, including member data, market trends, and emerging technologies.
Oversee customer experience (CX), and user experience (UX) research to explore new ideas, address problem statements, and evaluate Libro’s brand experiences.
Lead discussions with various business units for the development, automation, and maintenance of growth-oriented business intelligence dashboards that are built in combination with Information Systems.
Building dashboard reporting that provides regular, rich quantitative information and self-serve access to end-users.

Could this be you? Are you ready to Be Libro ?

Do you have a passion for growing prosperity in Southwestern Ontario by transforming banking through developing others and inspiring financial happiness?
Are you an Epic Human; joyful in your work, passionately accountable, a bold explorer and mutually inclusive?
Do you have a Bachelor’s degree or equivalent combination of training and experience in fields of consumer insights, business analytics, computer science, behavioural sciences, market research or a related discipline?
Do you have 7-10 years of previous experience leading a data insight, research or business analytics function or team?
Do you have experience leading and/or building a team of data insight and research professionals with complimentary skillsets across the data insight spectrum?
Do you have experience in business intelligence, data visualization and data science toolsets such as SQL, PowerBI, Python, R etc?
Do you have experience working in consumer research including brand health, voice of the customer, and user research?
Do you have experience in statistical methods, hypothesis testing and data science languages (R, Python)?
Do you have a solid understanding of machine learning models and algorithms or e xperience working in an agile environment leading hybrid / decentralized team?

**How we bring Joyful in our work**:
Competitive salaries and employee pension plans
Comprehensive benefit package including health, dental, and vision
Generous vacation time
Employee wellness programs
Staff accounts and staff rates on products and services
Staff appreciation programs and awards
Career development opportunities including tuition assistance
Many great perks and rewards; fitness club discounts, technology offers, travel and entertainment deals, just for being part of our great team

If you're passionate about helping your community, interested in being part of a remarkable team, and want to help grow prosperity in Southwestern Ontar

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