Service Representative Telephony
3 weeks ago
Job Requisition Id: 165708
Business Function: Customer Experience
Primary City: Montreal
Other Location(s):
Province: Quebec
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: Bilingual Imperative (BBBB)
Employee Class and Level: SL 03
Working Hours:
Number of Vacancies: 1
**Salary**:
Job Closing Date (MM/DD/YYYY):03/15/2023
Reporting to the Superintendent, Commercial Service, the Service Representative is an integral member of the Customer Relationship Management team providing after sale service to key account and enterprise commercial customers. The telephony Service Representative responds to calls from the CRM case process, directly from customers, and Mail Operations. Ensures customer concerns and problems are resolved with urgency.
**Responsibilities**:
Below are the main job requirements and responsibilities for the Service Representative Telephony.
- Analyze and resolve client problems with key account and enterprise customers via the telephone and forward problems requiring further analysis to a deployed Service Representative.
- Plan, develop and prioritize customer calls as well as follow-up calls to discuss new products with the customer and to ensure they are satisfied with the product or service offering.
- Educate and inform commercial customers, including developing presentations, on existing and new products and Mail Operations processes including mail preparation, containerization, packaging and scheduling.
- Write or modify service proposals, and inform Mail Operations and all stakeholders of the signed agreements and any proposed changes.
**Job Responsibilities (continued)**:
- Contribute to the team sales target and CVI target by identifying potential sales opportunities and referring the lead to the sales team.
- Participate in the implementation of corporate initiatives at the divisional level, assume accountability for the achievement of specific goals based on these initiatives, and call customers to explain any anticipated changes.
- Keep up-to-date with basic selling skills and key competitors’ products and services.
- Maintain an in-depth knowledge of Canada Post products, networks and transportation, the National Distribution Guide, and Canada Post Operating Systems and processes including business and financial concepts.
**Qualifications**:
Education
- Post-Secondary Degree/Diploma (Equivalent experience may be accepted in lieu of a Post-Secondary Degree/Diploma)
Experience
- Minimum 2 years’ experience working in commercial customer service or commercial sales in a call centre environment
- Not Applicable
Assets
- Not Applicable
**Other Information**:
An Eligibility list will be created and valid for 6 months
**Safety Sensitive Positions**
This position may be considered a Safety Sensitive position.
**Employment Equity**
**Conflict of Interest**
The Conflict of Interest Policy prohibits employees from hiring, supervising or reporting to, directly or indirectly via the reporting hierarchy, their immediate family or close personal relations. Should you feel that you may be in an actual or potential Conflict of Interest in regard to this job opportunity, you must communicate with the designated Human Resources representative.
**Accommodation**
If you are contacted by Canada Post regarding a job opportunity or testing, please advise if you require accommodation.
**Important Message**
**Leadership Behaviours**
**Decision Making **- A champion of the organization who takes calculated risks and makes prudent, common sense decisions about current issues, future opportunities and resource requirements in a timely, well thought out manner, that aligns with the corporation's best interests.
**Accountability **- An individual who strives for performance excellence and who holds him/herself and direct reports accountable for decisions and actions and for learning from mistakes when intended results are not achieved.
**Business Orientation** - A proactive individual who understands the competitive nature of the business, and is committed to sustaining the business through excellent customer service and new business opportunities.
**Execution **- A focused and self-motivated individual who acts with a sense of urgency and delivers on time and within budget, by dealing effectively with challenges and ambiguous situations.
**Leading People** - A compelling communicator and leader who engages, motivates and inspires others to achieve results and who encourages personal growth and finding better ways of doing things.
**Our Values**
Canada Post’s corporate values reflect the principles, beliefs and aspirations that guide our behaviour and shape our culture.
**Transformation **- We will innovate and transform to win in the marketplace.
**Customer **- We serve Canadians with pride and passion.
**Integrity **- We act responsibly and with integrity.
**Respect **- We treat each other with fairness and respect.
**Safety **- We are committed to a safe an
-
Sales Representative
5 days ago
Montréal, Canada Bruno & Nick Food Service Full timeWe are in search of a sales representative with experience in the food service industry. Dynamic in the field, dedicated to clients, having the passion to participate in the expansion of the company, you will have the responsibility to recruit new clients and to establish different partnerships with current customers while continuing to develop the...
-
Director, Network
3 days ago
Montréal, Canada Bell Full timeReq Id: 418022 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content - we’re revolutionizing how Canadians communicate. If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the...
-
Service Representative
7 days ago
Montréal, Canada McGill University Full timePlease refer to the job aid for instructions on how to apply. Position Summary: Major Duties and Responsibilities: - Processes documents related to admissions, registration and placement tests. Assesses eligibility according to established guidelines. Prepares acknowledgement and decision letters. - Maintains, updates records and files. Sorts, codes,...
-
Field Service Representative
7 days ago
Montréal, Canada Siemens Healthineers Full time**Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.** We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow...
-
Field Service Representative
5 days ago
Montréal, Canada Siemens Healthineers Full time**Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.** We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow...
-
Intern, Reception and Administration
18 hours ago
Montréal, Canada International Air Transport Association (IATA) Full timeEmployment Type: Internship Contract Duration: 6 months Description Reporting to the Manager, Administration the incumbent will provide the administrative services for reception and conference center, including processing telephone calls, conference room reservations and food and beverage orders. He/she must be resourceful, able to multi-task, and people,...
-
Montréal, Canada Alorica Full time**GET TO KNOW ALORICA** At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe. **JOB SUMMARY** - Performs user and group account maintenance and administration...
-
Service Desk Assistant.g5
2 days ago
Montréal, Canada International Civil Aviation Organization - ICAO Full timeJob Opening **Posting Title**: - Service Desk Assistant, G5**Job Code Title**: - INFORMATION TECHNOLOGY ASSISTANT**Department/Office**: - International Civil Aviation Organization**Duty Station**: - MONTREAL**Posting Period**: - 24 August 2023 - 07 September 2023**Job Opening Number**: - 23-Information Management Systems-ICAO-217030-R-Montreal...
-
Service Desk Assistant
2 days ago
Montréal, Canada United Nations Full timeThe Information Management Services (IMS) Division falls under the auspices of the Bureau of Administration and Services (ADB) and is headed by the Chief Information Officer (CIO)/ Deputy Director, Information Management Services (IMS) who has responsibility for planning, developing and implementing an information management strategy, setting and enforcing...
-
Telephone Answering Service Operator
4 days ago
Montréal, QC, Canada iFlyToronto Full timeTo provide 'over the phone' support and enquiry handling services to our customers. Using our booking system, you will be responsible for taking bookings, making flight amendments, up-selling flight experiences and generally being the main point of contact for our customers. As part of this role, you will also be involved with making proactive outbound...
-
Route Service Sales Representative
5 days ago
Montréal, Canada Cintas Full time**Requisition Number**: 173017 Cintas is seeking a Route Service Sales Representative - Facility Services (4-Day Workweek) to manage and grow customer accounts in the Rental Division. Route Service Sales Representatives drive a truck along an established route and service and sell within an existing customer base. It is a physical, fast-paced,...
-
Hybrid - Service Center Representative
6 days ago
Montréal, Canada Akelius Full timereprésentant de centre de service Etes-vous à la recherche d'opportunités de carrière au sein d'une entreprise internationale, en pleine croissance ? Alors vous pourriez être notre prochain représentant de centre de service à temps partiel. Rejoignez-nous et faites parti de notre voyage. **description du poste** Akelius recherche un...
-
Client Services Representative
5 days ago
Montréal, Canada Pure Strategic Marketing Full time**Client Service and Support Representative** We are seeking responsible and motivated team players to join our client services department. We provide extensive training for the first 3 weeks on the job to get you settled. **How you’ll Make an Impact**: Advisor Service Centre Team - Provide exceptional customer service experience to investment advisors,...
-
Client Services Representative
7 days ago
Montréal, Canada Pure Strategic Marketing Full time**Client Service and Support Representative** We are seeking responsible and motivated team players to join our client services department. We have 2 roles that we are currently hiring for, Processing Agent and Customer Service Agent. For both roles we provide extensive training for the first 3 weeks on the job to get you settled. **How you’ll Make an...
-
Client Services Representative
2 weeks ago
Montréal, Canada Pure Strategic Marketing Full time**Client Service and Support Representative** We are seeking responsible and motivated team players to join our client services department. We have 2 roles that we are currently hiring for, Processing Agent and Customer Service Agent. For both roles we provide extensive training for the first 3 weeks on the job to get you settled. **How you’ll Make an...
-
Service Sales Representative
7 days ago
Montréal, Canada Cintas Full time**Requisition Number**: 172691 Cintas is seeking a Service Sales Representative to sell and service customers in a manner which exceeds their expectations. Responsibilities include developing and maintaining relationships with customers; replacing used and/or outdated products; servicing any safety equipment that requires periodic maintenance; and...
-
IT Technician
6 days ago
Montréal, Canada Fed IT Full timeHello, I'm Clémence, recruitment and business development consultant at FED IT, a recruitment agency specializing in IT professions. I work on two types of recruitment: temporary and permanent. All our consultants are IT experts who speak your language and work in your environment. We cover the full range of IT professions: development, business...
-
Customer Service
5 days ago
Montréal, QC, Canada MEDLOG Transport & Logistics Full timeMEDLOG is a one-stop shop for global inland solutions. We dedicate ourselves daily to be the most customer centric, reliable and resourceful logistics and supply chain provider, engaged in providing customizable logistics solutions in order to help our customers get their goods to market rapidly and, in a cost, effective manner. The main responsibility of...
-
Technical Service Representative
2 weeks ago
Montréal, Canada AkzoNobel Full timeTechnical Consultant – Marine and Protective Coatings Compensation: $95,000.00 to $105,000.00 annual base salary 15% Bonus based on personal and corporate performance. Vehicle Allowance of $800/monthly + KM reimbursement 3 weeks’ vacation + 5 personal/Sick days + company determined floater days. Pension Plan Benefits including Drug, Medical, Life...
-
System Administrator, Network and Security
5 days ago
Montréal, Canada United Nations Full timeWork Location Canada Expected duration 12 Months **Responsibilities**: THE ORGANIZATIONAL SETTING The International Civil Aviation Organization (ICAO) sets international Standards and Recommended Practices (SARPs) for aviation safety, air navigation, security and environmental protection. To that effect, ICAO is a knowledge-based organization engaged in...