Field Service Representative

4 weeks ago

Montréal, Canada Siemens Healthineers Full time

**Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.**

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our team as** **Field Service Representative (Imaging). **This is a **Field Service Representative specialized in servicing Medical Imaging equipment needed in the greater Montreal area.

**Our global team**: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing.

**Our culture**: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

**Our impact**:

- 70% of critical clinical decisions are influenced by the type of technology we provide.
- More than 31 million Canadians benefit from Siemens Healthineers products every year.
- An average of 85,000 Canadians per day receive treatment or tests from a Siemens Healthineers device.
- Siemens Healthineers participates in 30 healthcare research collaborations in Canada and around the world.

**Reporting to the Regional Service Manager, **the **Field Service Representative** is a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens Medical Imaging equipment at customer sites. Our FSRs represent the "Face of Siemens" to the customer. Field Service Representative reports directly to the Regional Service Manager at Siemens Healthcare Canada.

As the **Field Service Representative**, your responsibilities will include:

- Performing installations, start-ups, maintenance, repairs and updates of all products within his/her area of expertise and assisting with other products under supervision
- Communicating and accept all operative direction from the Customer Care Service Center
- Escalating incidents directly to the "Regional Support Center" (RSC) according to the defined parameters
- Informing Customer Care Center on all escalation issues
- Reporting any customer complaints with proper documentation to the Customer Care Centre
- Complying to national and local regulations and safety standards, as well as technical and operational guidelines from Siemens Healthcare

As a successful **Field Service Representative **you will have:

- Minimum Technical Degree or Equivalent Experience
- Bilingual (French and English) speaking and writing
- Experience in testing, repairing and maintaining medical equipment
- Strong electronics and computer background needed
- Medical Imaging equipment
- 3-5 years of field service experience is an asset
- Willing to work different shifts as business needs dictate, including willingness to work overtime as required
- Must be able to work both individually and in an established team setting
- Excellent customer service and communication skills
- Must be proficient in the use of tools and service test equipment
- Valid driver's license and good driving record required
- Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification

We are looking for dedicated and talented people who tackle ever-changing challenges, customer needs, and questions from colleagues with clever concepts and creativity. We embrace change and work with curious minds re-inventing the future of work. Join us and let us focus together on what’s truly important: making lives better with new ideas and the latest technologies around the world.

In our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity, Siemens Healthineers requires employees, contractors, and business partners to be fully vaccinated with relevant dose(s) of a Health Canada approved vaccine for all new hires by their start date. “Fully vaccinated” means it has been 14 days after receiving the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (i.e. two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series), and which may include, at the Company’s discretion, any further doses in accordance with Health Canada guidelines. will only be granted for medical reaso

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