IT Technical Sales Specialist

3 weeks ago

Montréal, Canada Intelcom Full time

Ride the next mile with us
- IT Technical Sales Specialist

Intelcom is a leading Canadian and Montreal operated last mile delivery platform provider. The company has generated exceptionally fast growth in the last years and projects to maintain this pace in the coming years.

Intelcom is currently undertaking a technology transformation that will require new talent in the fields of logistics technologies, data platforms, marketing automation & CX, Data Science & machine learning, cybersecurity and operational research & Business Intelligence. The company will also expand its physical and market footprint and will require a strong technology operation platform & infrastructure to support this growth.

We share a collaborative work culture with a strong and dynamic team committed to providing the best technological logistic solutions so that our operations get the best service so, in turn our customers obtain the greatest and fastest possible parcel deliveries.

Overview of the role:
Main responsibilities will be to:

- Participate in the pre-sales process by providing technical expertise towards client integration feasibility
- Contribute to the bidding process by responding to RFx (request for information/quotation/proposal) requests
- Introduce to clients and vulgarize the variety of integration solutions offered by Intelcom
- Assist clients with integration selection, implementation and testing
- Monitor client integrations and data throughout the launch period
- Receive and triage client support request, and handle client communication throughout incident resolution
- Participate in client support requests troubleshooting and resolution
- Maintain and update onboarding documents and procedures
- Work closely with the product team to relay requests and feedback from clients

Qualifications:

- Excellent verbal and written communication skills in English and French
- Excellent organization, time management and multitasking skills
- Strong ability to analyze, solve and monitor technical issues
- Knowledge of programming communication protocols such as API, FTP, EDI
- Knowledge of data exchange languages such as JSON, XML, YAML
- Experience with API Clients like Postman or Insomnia
- Experience with AWS cloud platform
- Resourcefulness and adaptability in a changing environment
- Capacity (and interest) in learning new concepts, technologies and environments
- Experience with basic scripts (e.g: using Python) is an asset
- Experience with operational or logistics technologies is an asset

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

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