Human Resources Specialist

7 months ago

Oakville, Canada Ethos Veterinary Health Full time

Do you love animals and the people who love them? Are you passionate about joining an organization with a clear and inspired purpose? Make your love of pets into the career of a lifetime.

Reporting to the Director, Human Resources, as our Human Resources Specialist, you are an ambassador of NVA Canada, you love making connections, meeting new people and building meaningful relationships. You are multi-faceted with a great mix of problem solving and interpersonal communication skills, which enables you to succeed in a highly collaborative and fast-paced work environment. The Human Resources role will be the first point of contact to our hospital teams and support our employees with exceptional customer service, self-service resources, and expertise on company policies. This role is responsible for triaging enquiries for the broader Canada HR team, identifying trends to inform process improvements, and driving those improvements to completion. As an HR Specialist, you have the opportunity to manage day-to-day employee relations issues, HR processes and continuous improvement initiatives.

**What You’ll Do**:

- Act as the first point of contact for HR support requests, such as, but not limited to policy/procedure interpretation, exit interviews and various employee relations issues and route to appropriate person/team.
- Prepare various administrative correspondences, which can include; employment letters, merit increase letters, bonus letters, new hire packages, STD correspondence and process employee status changes, including promotions, transfers, and terminations.
- Responsible for creating, maintaining and updating Human Resources information, processes and tools on intranet so that appropriate and up to date materials are available to our Community, ie: onboarding program, templates and other resources that support hospital operations.
- Recommend and implement process improvements to enhance the employee experience based on insights from data collected from a variety of sources
- Play a crucial role in data reporting and tracking, generating insightful reports to support decision making processes
- Collaborate with cross-functional teams to streamline data collection to ensure accuracy of HR databases
- Build and maintain strong relationships with key partners across the HR team
- Manage confidential files and other privileged information in a professional manner
- Support and act as a backup for HR Business Partner team in various areas as needed
- Post open jobs and manage the applicant pipeline for open positions related to Corporate
- Recruitment.
- Other duties as assigned

**What makes someone a good fit?**
- 3+ years of Human Resources experience ideally in a corporate or retail environment.
- College diploma or university degree in Human Resources, Business Administration, or equivalent
- Aligns with and is inspired by NVA Canada’s values; Community, Results Driven, Accountable, Integrity, We Care
- High level of accuracy, attention to detail and follow-through
- A commitment to continuous learning
- Flexible, adaptive, and responsive to change.
- Requires excellent communications skills, both verbal and written.
- Demonstrated ability to build and maintain relationships.
- Technologically savvy, including proficiency with MS Office suite (Outlook, Word, Excel, PowerPoint).
- French speaking would be an asset.
- Ability to work in a flexible hybrid work environment

**Critical Competencies for Success in the Role**:

- Think "how" instead of, "no." Always look for creative solutions that achieve NVA Canada’s goals and mitigates risk.
- A servant culture leadership approach
- Demonstrated ability to build and maintain strong relationships across diverse populations and stakeholders
- Ability to work independently, a self-starter with a "roll up your sleeves" approach to work
- Dig, dig and then dig some more: find the root cause of the issue and help the leader resolve it. This may involve some radical candor, transparency and difficult conversations - all for the betterment of the business and our employees.
- Collaborate and leverage all of the capabilities we have on our team to create new learning opportunities, creative initiatives and sustainable programs that empower leaders and employees to make the most of their careers.
- Always focus on the heart of our success - our people. Help leaders create policies that are realistic yet compassionate and encourage desirable outcomes.
- Embrace new ideas and always assume positive intent - we are here to support each other to be the very best we can be.
- Be purpose driven - fully embrace our sites’ missions and seek to truly understand what drives their employees to come to work every day.
- The power to influence - it will be important to think systematically and holistically, considering historical perspectives, relationships capabilities and culture to help formulate your best guidance.
- Agility: ability to work in a dynamic environ

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