Bilingual French/english Customer Service Agent On

1 month ago

Winnipeg, Canada AnswerNet Full time

**Bilingual French/English Customer Service Representative - ON-SITE**

**Job Type: Full Time ON SITE Winnipeg**

**Hours: Vary from 7:30 am-4:00 pm**

**Salary: $19.50 CAD**

**Benefits: Available after 90 days for full-time employees**

About AnswerNet

Job Summary:
Join our team and together we can help people help others Our talented team represents various Non-Profit organizations and works hard to make a difference in our world. Whether we are raising funds for a child’s operation, supporting abandoned animals, funding research to find a cure, making sure someone can find a warm place to go, or feeding the hungry; making a difference is at the heart of everything we do. The Inbound Customer Service Representative is responsible for the delivery of superior customer service by processing inbound calls effectively and efficiently, meeting the donor’s and client’s expectations as well as achieving profitable results for AnswerNet clients through multichannel services. In addition, this role will focus on acquiring new donors and retaining the existing ones with the goal of raising funds for our clients. If you are friendly, motivated, and have the passion to make a difference, this is the job for you

**Job Duties / Responsibilities / Essential Functions**:
**Must be able to read, write, and speak French & English clearly, without hesitation or pauses.**
- Provide an excellent Customer Experience across all channels, adhering to all designated quality standards on each call.
- Demonstrates professionalism and great customer service etiquette, using empathy and understanding and possessing the ability to maintain free-flowing conversation to ensure an excellent donor experience
- Maintains a working knowledge of client products, services, and promotions
- Ensures compliance with all client and company policies and procedures and written standards of performance
- Demonstrates a strong desire to meet goals and raise funds for long-term organizational sustainability
- Reports on donor trends, and itemizes activity drivers, complaints, and accomplishments as requested
- Educating the customer on ways they can support their cause

**Required Knowledge /Skills / Abilities / Qualifications**:

- Education equivalent to a High School diploma/GED or the equivalent in related work experience.
- Exceptional telephone etiquette is required as well as the ability to maintain complete confidentiality of any and all information gained while performing this role.
- 1 year of customer service experience
- Demonstrates excellent customer service skills and the ability to remain calm in stressful situations
- Excellent computer and administrative skills (Type 35 WPM )
- Demonstrates effective verbal and written communication skills
- Demonstrates the ability to establish a great working relationship both internally and externally in a team environment
- Demonstrates the ability to maintain complete confidentiality of all information gained while performing this role

**WAH Requirements**:
**PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)**
**Hard-wired high-speed internet connection (ethernet cable)**
**USB-connected Headset**
**Webcam**
**A quiet dedicated place to work free from distractions including pets and children.**

**Education**: Preferred
- High School or better

**Behaviors**: Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Bilingual French/english Customer Service Agent

    5 months ago

    Winnipeg, Canada AnswerNet Full time

    **REMOTE Bilingual French/English Customer Service Agent** **Job Type: Full Time - Work from Home** **Hours: 11 pm-7 am Mon-SUN** **Salary: $19.47 Hourly** **Benefits: Available after 60 days for full-time employees** About AnswerNet process over 125 million interactions per year. Summary of Position: We are looking for remote customer-oriented service...

  • Bilingual French/english Customer Service Agent On

    5 months ago

    Winnipeg, Canada AnswerNet Full time

    **Bilingual French/English Customer Service Representative - ON-SITE** **Job Type: Full Time ON SITE Winnipeg** **Hours: Vary from 7:30 am-4:00 pm** **Salary: $17.50-$19.00 CAD** **Benefits: Available after 60 days for full-time employees** About AnswerNet Job Summary: Join our team and together we can help people help others! Our talented team...

  • Bilingual (French & English) Customer Service

    3 weeks ago

    Winnipeg, Canada Smack Pet Food Inc. Full time

    Smack Pet Food Inc. is a manufacturer of raw dehydrated food for dogs and cats. We are a family-owned business located in Winnipeg, MB. Celebrating our 17th year in business, we market and sell our products to retailers (B2B) and consumers (DTC). This role presents an opportunity to help grow a company that makes products consumers love. You will excel at...

  • Bilingual Customer Service Rep, English

    5 months ago

    Winnipeg, Canada Cabela's Full time

    **Summary**: Reporting to the Call Centre Supervisor, the Bilingual Customer Service Representative is responsible for providing legendary customer service when answering customer phone calls in French and English to process orders, answer general inquiries and address customer issues in an inbound Call Centre environment. **Location**: Onsite at Cabela's...

  • Bilingual Customer Service Rep, English

    5 months ago

    Winnipeg, Canada Cabela's Full time

    **Summary**: Reporting to the Call Centre Supervisor, the Bilingual Customer Service Representative is responsible for providing legendary customer service when answering customer phone calls in French and English to process orders, answer general inquiries and address customer issues in an inbound Call Centre environment. **Location**:Onsite at Cabela's...

  • Bilingual Customer Service Rep, English

    5 months ago

    Winnipeg, Canada Cabela's Full time

    **Summary**: Reporting to the Call Centre Supervisor, the Bilingual Customer Service Representative is responsible for providing legendary customer service when answering customer phone calls in French and English to process orders, answer general inquiries and address customer issues in an inbound Call Centre environment. **Location**:Onsite at Cabela's...

  • Recruiter (French/english Bilingual)

    5 months ago

    Winnipeg, Canada IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Recruiter (French/english Bilingual)

    5 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** **About the Job** **As Recruiter (French/English Bilingual), You Will** - Meet daily with Recruiting Manager to determine daily hiring needs - Interact with applicants via phone, video, and/or in person - Process and track applicants in an Applicant Tracking System - Recommend ways of improving recruiting process - Participate in job...

  • Bilingual Customer Service Agent

    3 months ago

    Winnipeg, Canada AnswerNet Full time

    **Bilingual French/English Customer Service Representative - ON-SITE** **Job Type: Full Time ON SITE Winnipeg** **Hours: Vary from 7:30 am-4:00 pm** **Salary: $19.50 CAD** **Benefits: Available after 60 days for full-time employees** About AnswerNet Job Summary: Join our team and together we can help people help others! Our talented team represents...

  • Bilingual (English/french) Security Guard

    5 months ago

    Winnipeg, Canada GardaWorld Full time

    **Are you ready to Suit up ?**: As a member of the GardaWorld security family, your primary role is to ensure the safety and security of client holdings, tenants and visitors to the assignment area in a professional and courteous manner. You will enjoy regular and diverse interactions, while also being expected to maintain the highest degree of...

  • Customer Service Representative

    2 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Customer Service Representative

    5 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Customer Service Representative

    1 month ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Customer Service Representative

    5 months ago

    Winnipeg, Canada IntouchCX Full time

    **About IntouchCX** IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. With over 20 years of experience, 18,000+ team members, and campuses around the globe, we obsess about our clients by providing remarkable customer experiences for the world’s most innovative brands. **About the Job** We are...

  • Team Lead

    2 weeks ago

    Winnipeg, Canada IntouchCX Full time

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Bilingual Collections Associate

    5 months ago

    Winnipeg, Canada Arctic Glacier Full time

    Bilingual Collections Associate (Agent) Reporting to the Manager of Credit and Collections, this position is responsible for the reconciliation of accounts receivable customer accounts and making customer courtesy calls. Responsibilities include payment reconciliation, credit analysis, collection, and follow-up of customer...

  • Bilingual Collections Associate

    5 months ago

    Winnipeg, Canada Arctic Glacier Full time

    Bilingual Collections Associate (Agent) Reporting to the Manager of Credit and Collections, this position is responsible for the reconciliation of accounts receivable customer accounts and making customer courtesy calls. Responsibilities include payment reconciliation, credit analysis, collection, and follow-up of customer accounts. $38,000 CAD...

  • Canadian Hybrid Bilingual English/french Csr

    5 months ago

    Winnipeg, Canada AnswerNet WAH Full time

    French Bilingual - Customer Experience Agent **Join our team and together we can help people help others!** Our talented team represents various Non-Profit organizations and work hard to make a difference in our world. Whether we are raising funds for a child’s operation, supporting abandoned animals, funding research to find a cure, making sure someone...

  • Bilingual (French & English) Sales Associate

    5 months ago

    Winnipeg, Canada MoveMobility Full time

    MoveMobility has a new and exciting opportunity for you to utilize your passion for Sales. We are in search of a Bilingual (French & English) Sales Associate who can help us with our Prospecting efforts and increase our pipeline. With a focus on Wheelchair Accessible, Medical Transportation providers. **Who We Are**: Headquartered in Winnipeg, Manitoba,...

  • Bilingual (French & English) Credit & Collection

    5 months ago

    Winnipeg, Canada Canon Canada Full time

    **Bilingual (French/English) Credit & Collection Representative - Remote** - Are you ready to take your career in credit management to the next level? We are currently seeking a dedicated and experienced Credit Representative to join our team. The Credit & Collection Representative** **will report to the Credit Manager and will be responsible for...