Bilingual French/english Customer Service Agent On

6 months ago

Winnipeg, Canada AnswerNet Full time

**Bilingual French/English Customer Service Representative - ON-SITE**

**Job Type: Full Time ON SITE Winnipeg**

**Hours: Vary from 7:30 am-4:00 pm**

**Salary: $17.50-$19.00 CAD**

**Benefits: Available after 60 days for full-time employees**

About AnswerNet

Job Summary:
Join our team and together we can help people help others Our talented team represents various Non-Profit organizations and works hard to make a difference in our world. Whether we are raising funds for a child’s operation, supporting abandoned animals, funding research to find a cure, making sure someone can find a warm place to go, or feeding the hungry; making a difference is at the heart of everything we do. The Inbound Customer Service Representative is responsible for the delivery of superior customer service by processing inbound calls effectively and efficiently, meeting the donor’s and client’s expectations as well as achieving profitable results for AnswerNet clients through multichannel services. In addition, this role will focus on acquiring new donors and retaining the existing ones with the goal of raising funds for our clients. If you are friendly, motivated, and have the passion to make a difference, this is the job for you

**Job Duties / Responsibilities / Essential Functions**:
**Must be able to read, write, and speak French & English clearly, without hesitation or pauses.**
- Provide an excellent Customer Experience across all channels, adhering to all designated quality standards on each call.
- Demonstrates professionalism and great customer service etiquette, using empathy and understanding and possessing the ability to maintain free-flowing conversation to ensure an excellent donor experience
- Maintains a working knowledge of client products, services, and promotions
- Ensures compliance with all client and company policies and procedures and written standards of performance
- Demonstrates a strong desire to meet goals and raise funds for long-term organizational sustainability
- Reports on donor trends, and itemizes activity drivers, complaints, and accomplishments as requested
- Educating the customer on ways they can support their cause

**Required Knowledge /Skills / Abilities / Qualifications**:

- Education equivalent to a High School diploma/GED or the equivalent in related work experience.
- Exceptional telephone etiquette is required as well as the ability to maintain complete confidentiality of any and all information gained while performing this role.
- 1 year of customer service experience
- Demonstrates excellent customer service skills and the ability to remain calm in stressful situations
- Excellent computer and administrative skills (Type 35 WPM )
- Demonstrates effective verbal and written communication skills
- Demonstrates the ability to establish a great working relationship both internally and externally in a team environment
- Demonstrates the ability to maintain complete confidentiality of all information gained while performing this role

**WAH Requirements**:
**PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)**
**Hard-wired high-speed internet connection (ethernet cable)**
**USB-connected Headset**
**Webcam**
**A quiet dedicated place to work free from distractions including pets and children.**

**Education**: Preferred
- High School or better

**Behaviors**: Preferred
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

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