Bhjob15656 18358 - Itsm Business Analyst

7 hours ago


Ottawa, Canada Myticas Consulting Full time

Myticas Consulting's Ottawa-based client is looking for a Senior ITSM Business Analyst with ServiceNow experience for a hybrid-remote contract opportunity offered within the Ottawa, ON region.

**Qualifications**
- Service Now System Administration training
- ITIL Certification:

- Foundation
- ITIL Expert or ITIL Manager's Certificate in IT Service Management

**Experience**
- Experience with Service Now (mandatory)
- Experience working as a business analyst as part of a Service Now organization
- Gathering, documenting, and tracking data, business and technical requirements
- Excellent communication skills, demonstrated written and oral communication skills
- Strong analytical skills
- Self-starter and get it done attitude.
- Possessing exceptional presentation skills, and be capable of compiling and preparing briefing materials and presenting to an audience
- Accuracy and attention to detail
- Producing specifications for new or modified functionality
- Preparing detailed flow charts and diagrams outlining workflows and processes

**Key skills**:

- Ability to proficiently use the MS Office Suite (MS Word, Excel, PowerPoint, Outlook) and MS Visio
- Strong communication skills - both written and oral - with technical and non-technical staff, management and executives
- Ability to investigate, analyze information and draw conclusions
- Aptitude to summarize complex concepts or large amounts of information
- Strong analysis
- Attention to detail
- Teamwork
- Interpersonal skills
- Flexibility and adaptability
- Process design and flow charting (desirable)


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