Emergency Communications Call Taker

7 months ago

Winnipeg, Canada City of Winnipeg Full time

Under the general supervision of the Emergency Communications Secondary Supervisor, the Emergency Communications Call Taker responds to emergency 9-1-1 and non-emergency calls for assistance and information via the telephone or other mandated communication medium. They provide timely service, being a critical first contact between the public and emergency services; police, fire or medical intervention.

Emergency Communications Call Taker assess, prioritize and input critical information into the computer aided dispatch program and transfer calls to appropriate emergency response agencies as required. Call Takers must remain calm, composed and be able to take control of a situation that may be chaotic, heart-wrenching, stressful, and confusing

**As an Emergency Communications Call Taker** **you will**:

- Promptly respond to emergency and non-emergency calls from the public
- Input and prioritize information into the computer aided dispatch program
- Transfer calls to appropriate emergency response agency
- Other duties as assigned

**Your education and qualifications include**:

- Grade 12 Diploma; G.E.D. Certificate; or equivalent*
- Diploma in a French Immersion Program or other language program an asset
- Possess basic computer skills, ability to learn and adapt to new technology and/or programs with ease
- Demonstrated basic standard level proficiency in Microsoft Word, Excel and Outlook
- Ability to gain excellent working knowledge of the Computer Aided Dispatch (CAD) program and Record Management System, Niche
- Ability to gain working knowledge of Winnipeg Police Service procedures, Communications Centre Standard Operating Guidelines, appropriate legislation, statutes and by-laws
- Demonstrated knowledge of City of Winnipeg streets, roads, major routes and common place locations
- Be proficient in English, both oral and written, and French if position is bilingual; minimum intermediate level proficiency
- Ability to communicate in a second language is an asset
- Ability to work independently with minimum supervision
- Possess excellent organizational skills, ability to multi-task, and prioritize work
- Ability to maintain composure and function under the stress of emergency situations
- Possess excellent critical thinking abilities to methodically, strategically, and collaboratively assess situations and make sound decisions
- Possess cultural awareness and sensitivity
- Excellent interpersonal skills, ability to be assertive and respectful especially when dealing with the public, ability to work effectively in a formal and informal team environment
- Ability to maintain confidentiality and protect sensitive information
- Ability to engage in self-evaluation with regard to performance and professional growth
- Ability to accept constructive feedback regarding work performance
- The ability to establish and maintain a positive, respectful, safe and healthy work environment that supports the physical, psychological and social working relationships with staff at all levels in a team environment

**Minimum requirements**:

- Canadian Citizen or Permanent Resident
- Minimum 18 years of age
- No involvement in any criminal activity within the last two years (including illegal drugs)
- No criminal record for which a Pardon has not been granted

**Conditions of employment**:
- Ability to pass a Level 3 Winnipeg Police Service security check and maintain clearance- Ability to work varied shift hours, days, evening, nights, including weekends and statutory holidays as part of the shift rotation- Ability to perform duties from an alternate location- Ability to successfully complete additional training and remain current with mandatory and refresher training as defined by the Service- Ability to meet and maintain the hearing and vision standards- Ability to pass psychological assessment- Applicants who identify they speak French may be required to undergo a French Language Assessment

**Winnipeg Police Service Competencies**:

- Composure
- Citizen & Customer Focus
- Integrity & Trust
- Problem Solving
- Organizing

**How to Apply**:

  • Emergency Communications Call Taker

    4 months ago

    Winnipeg, Canada City of Winnipeg Full time

    Under the general supervision of the Emergency Communications Secondary Supervisor, the Emergency Communications Call Taker responds to emergency 9-1-1 and non-emergency calls for assistance and information via the telephone or other mandated communication medium. They provide timely service, being a critical first contact between the public and emergency...

  • Call Taker/dispatcher

    1 month ago

    Winnipeg, Canada Transdev Full time

    **Call Taker - Winnipeg, Manitoba** **Transdev Manitoba is hiring a Call Taker for our Winnipeg location!** **Join an international Group strongly rooted in the communities** Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries,...

  • Call Taker/dispatcher

    2 months ago

    Winnipeg, Canada Transdev Full time

    **Call Taker - Winnipeg, Manitoba** **Transdev Manitoba is hiring a Call Taker for our Winnipeg location!** **Join an international Group strongly rooted in the communities** Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries,...

  • Call Taker/dispatcher

    1 month ago

    Winnipeg, Canada Transdev Full time

    **Call Taker - Winnipeg, Manitoba** **Transdev Manitoba is hiring a Call Taker for our Winnipeg location!** **Join an international Group strongly rooted in the communities** Transdev is an international leader in mobility at the service of communities. We design and operate public transport networks - buses, coaches, trams, trains, shared bikes, ferries,...

  • Call Taker

    2 months ago

    Winnipeg, Canada Gardewine Full time

    Gardewine is a Manitoba company, with terminals across Canada and a strong history that dates back to the 1950’s. The most important aspect of our company’s operations is our dedicated people; **_our people will always be the source of our success and their safety and health will always come first_**.* We are currently seeking a **_Call Taker _**in our...

  • Dispatch Operator/call Taker

    7 months ago

    Winnipeg, Canada BIL Security Services Canada Full time

    **About us** Winnipeg's leading Security Company specializing in Security Guards, IP cameras, access and alarm security integration. We operate one of Canada's largest LIVE video monitoring centers. **Responsibilities**: - Answer incoming calls. - Provide accurate information about the company's products and services. - Maintain customer records and...

  • Emergency Responder

    7 months ago

    Winnipeg, Canada QM Environmental Full time

    QM Environmental is one of Canada's largest full-service national civil and environmental remediation firms. Always committed to health, safety and the environment, along with our highly trained and qualified personnel QM LP has developed a robust network of suppliers, sub-contractors, consultants, First Nations partners and other strategic partners....

  • Call Center

    7 months ago

    Winnipeg, Canada Duffy's Taxi Full time

    **Responsibilities**: Receiving inbound calls to book Taxicabs and assisting customers over the phone as needed. Helping customers in Lost & Found Data entry and customer accounts/data maintenance as needed. **Requirements**: Previous Call centre experience Professional phone etiquette Excellent English communication skills Previous customer service...

  • Casual Minute Taker

    2 months ago

    Winnipeg, Canada Nad Express Full time

    **Job Summary** **Duties** - Attend various meetings to take detailed minutes of discussions. - Accurately record decisions made and action items assigned during meetings. - Proofread and edit minutes for clarity and accuracy before distribution. - Organize and maintain records of meeting minutes for easy retrieval. - Collaborate with team members to ensure...

  • Emergency Response Responder

    6 months ago

    Winnipeg, Canada QM Environmental Full time

    QM Environmental is one of C ada's lar - t full - ice national civil and - vironmental remediati - firms. Always committed to health, safety the environment, along th our highly trained and qualified personnel QM LP has developed a robust network of suppliers, sub-contractors, consultants, First Nations partners and other strategic partners. Together we...

  • Emergency Dispatcher

    4 weeks ago

    Winnipeg, Canada Winnipeg Humane Society Full time $18 - $25

    Position Summary: The IER Emergency Dispatcher (ED) is required to monitor and respond to all incoming calls on the WHS Animal Emergency Line. Every call requires accurate documentation using the WHS computer database detailing all pertinent information obtained regarding animal emergency situations.Communication in this role is key. After collecting and...

  • Investigations and Emergency Response

    4 weeks ago

    Winnipeg, Canada Winnipeg Humane Society Full time

    **Winnipeg Humane Society - Job Posting #2024-13-6 **Date**:December 5th, 2024*** **Position Title**: Emergency Dispatcher*** **Department**: Investigations and Emergency Response (IER) **Reports to**: Director, Investigations and Emergency Response **Classification**: Union **Rate**:$18.31/hr - $24.57/hr **Hours**:40 hours/week; Monday to Friday 8am -...

  • Communications Operator

    6 months ago

    Winnipeg, Canada City of Winnipeg Full time

    **JOB PROFILE**: The Communications Operator is the vital link and trusted lifeline between members of the public and emergency fire and medical services. Under the general direction of the District Chief (Communications Supervisor), the Communications Operator is responsible for answering, processing, prioritizing calls for emergency fire and medical...

  • Investigations and Emergency Response

    4 months ago

    Winnipeg, Canada Winnipeg Humane Society Full time

    **The Winnipeg Humane Society - Job Posting #2024-13-5 Date: September 11th, 2024 Position Title: Animal Protection Officer (APO) - Full Time Department: Investigations and Emergency Response (IER) Reports To: Director, Investigations and Emergency Response Classification: Union Hours: 40 Hours per Week - Will Include Weekends & Holidays Tuesday -...

  • Community Health Worker

    4 months ago

    Winnipeg, Canada Pan Am Clinic Full time

    **Requisition ID**: 363886 **Position Number**: 20036107 **Posting End Date**: September 25, 2024 **City**: Winnipeg **Employer**: Winnipeg Regional Health Authority **Site**: WRHA Community Health Services **Department / Unit**: Health Outreach & Community Supports **Job Stream**: Clinical **Union**: CUPE **Anticipated Start Date - End Date**: ASAP -...

  • Hazmat Technician

    6 months ago

    Winnipeg, Canada GFL Environmental Full time

    As a key member of GFL’s HAZMAT Emergency Response Team, the HAZMAT Technician will provide a high level of technical expertise to emergency activations involving dangerous goods. The Technician will supplement our current team to ensure immediate response is provided to all emergency response calls, 24 hours per day and 365 days per year. The person will...

  • Hazmat Technician, Emergency Response

    6 months ago

    Winnipeg, Canada GFL Environmental Inc. Full time

    As a key member of GFL’s HAZMAT Emergency Response Team, the HAZMAT Technician will provide a high level of technical expertise to emergency activations involving dangerous goods. The Technician will supplement our current team to ensure immediate response is provided to all emergency response calls, 24 hours per day and 365 days per year. The person will...

  • Emergency Restoration Technician

    6 months ago

    Winnipeg, Canada Priority Restoration Full time

    **Our Story** Over 35 years ago, Priority Restoration started as a company rooted in helping people get their lives back after the unexpected happens. We work with a team of the most talented and skilled individuals in the business. We are committed to ongoing training and development of our team. Deeply rooted in our core values are integrity, compassion,...

  • Communications Operator

    1 month ago

    Winnipeg, Canada City of Winnipeg Full time

    The Communications Operator is the vital link and trusted lifeline between members of the public and emergency fire and medical services. Under the general direction of the District Chief (Communications Supervisor), the Communications Operator is responsible for answering, processing, and prioritizing calls for fire and medical services. This position is...

  • Communications and Business Development Coordinator

    7 months ago

    Winnipeg, Canada Solv Communications Full time

    We are looking for a skilled and resourceful Communications and Business Development Coordinator to grow alongside us. We intend for you to play a critical role in enhancing our client's reputation and image through effective communication strategies and targeted public relations efforts. If you have a passion for supporting strong brands, engaging and...