Customer Care Coordinator

2 months ago

Port Hope, Canada Mason Homes Full time

The Customer Care Coordinator works directly with the Customer Care Department to ensure The Best Homeowner Experience is delivered at each opportunity, from post-purchase through to post-warranty periods. The coordinator will perform daily administrative tasks while also acting as a liaison to direct homeowner inquiries and concerns to the appropriate internal individuals/departments and/or outsideagencies.

The Customer Care COORDINATOR’S main DUTIES & RESPONSIBILITIES will include (not limited to):

- Provide superior customer service, while protecting the interest of the Company and preventing Tarion intervention wherever possible
- Conduct, perform and update all service-related administrative duties, deficiency reports, work orders and homeowner letters.
- Coordinate all service requirements and issue work orders for site Service Technicians and Trades.
- Prepare schedule for PDI appointments and distribute PDI letters monthly.
- Review Closing Date changes, re-schedule PDI and Prep schedule, update PDI / Prep report and distribute any revised schedules.
- Track all PDI Reports and 30-Day, Year-End and 2nd Year lists and prepare Tracking Sheets
- Keep abreast of all Tarion guidelines, maintain lines of communication with Tarion representatives, ensure compliance within Tarion guidelines and demonstrate a commitment to customer satisfaction.
- Other responsibilities as deemed necessary by the Customer Care Manager

The following are desirable skills of a Customer Care Administrator:

- Must have a good understanding of house construction.
- Knowledge of Tarion and the Construction Performance Guidelines
- Able to interact and communicate effectively with individuals.
- Must have high level of interpersonal skills, able to handle sensitive situations.
- Continually demonstrates professionalism, and a positive attitude.
- Must establish priorities and meet set deadlines.
- Must have good organizational skills.
- Proficiency in MS Office (Outlook, Word and Excel, Newstar)
- Impeccable with organization and time-management

**Salary**: $27.00-$29.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Port Hope, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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