Client Care Coordinator

2 weeks ago

Port Moody, Canada LIFT Fitness & Physiotherapy Full time

**About us**

We are not your average gym Located in Port Moody, British Columbia, LIFT Fitness and Physiotherapy is a group of energetic and upbeat Personal Trainers, Physiotherapists, Massage therapists, athletic therapists and Kinesiologists with the shared goal of supporting people in living a pain-free, active, and energetic life. We swap intimidation for support, and quick-fixes for small, manageable changes that add up to big results

We offer what we know to be the best fitness experience out there We combine the most efficient, evidence-based techniques in exercise, pain management and well-being, with everything we know about our clients, for fitness that works for their life, their body, and their goals.

LIFT Fitness & Physiotherapy is hiring We are looking for an outgoing, knowledgeable, client care coordinator to join our wellness team of personal trainers, kinesiologists, massage therapists, athletic therapists and physiotherapists.

The role of our client care coordinator is at the heart of our business. Your role is to support the owner, manager and team of health care professionals by ensuring our daily operations are effectively and efficiently executed and that our LIFT clients are supported from their first point of contact to their last day with us.

Day to day duties include (but are not limited to):

- Scheduling client appointments
- Engaging and liaising with insurance companies, doctor’s offices, other allied health care professionals to establish and continue referral relationships
- Office administration duties include: drafting client support letters,, scanning and uploading documents, other admin duties as required
- Supporting other team members, with bookings and schedule
- Customer experience maintenance
- Data entry
- Creating promotional materials as requested
- Some social media posting/engagement is required
- Maintaining clinic inventory and ordering products & supplies as needed

Requirements to be considered:

- Previous office administrative experience is strongly encouraged
- Previous customer service experience is strongly encouraged
- Takes initiative and has confidence in holding others accountable to ensure job duties are completed in a timely fashion.
- Marketing and Business Administration experience is an asset
- Strong customer service skills
- Exceptional organizational and time management skills
- Exceptional communication skills
- Ability to multi-task and work in a fast-paced environment
- Sound knowledge of MAC, Excel, and Google software
- Jane Clinic management software program experience
- Flexible availability

Compensation negotiated based on experience.

**Job Type**: Part-time

**Salary**: $17.00-$18.00 per hour

Expected hours: 10 - 20 per week

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: Hybrid remote in PORT MOODY, BC

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