2023 Technology & Operations, Fall

2 weeks ago

Toronto, Canada Royal Bank of Canada Full time

**Come Work with Us**

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

**Job Title**

2023 Technology & Operations, Fall Business/Operations Analyst (4 Months)

**What is the opportunity?**

**What will you do?**
- Assist in the documentation of end-to-end project requirements.
- Create use case, data catalogue business rules, and documentation, as well as contribute to reporting and process improvement.
- Assist with the transition of projects from development to support.
- Conduct accurate and timely investigations when issues occur.
- Track all work requests (Problem Tracking Records, System Change Requests, Investigations, Work Items) and maintain accurate details and priority ratings.
- Follow up on all requests that have been opened to ensure that the Technical and Quality Assurance (QA) Teams adhere to the change management process.

**What do you need to succeed?**

**Must-have**
- Currently enrolled at a Canadian post-secondary institution with a focus in business, commerce, or an equivalent.
- Excellent interpersonal and highly developed communication skills (verbal and written).
- Creative and analytical thinker who is self-driven and capable of working in a fast paced environment.
- Strong MS Office skills - Word, Outlook, Excel and PowerPoint.

**Nice-to-have**
- Capability to manage multiple priorities across a number of assignments and prioritize effectively.
- Motivated and analytical, with strong achievement orientation and attention to detail.
- Understanding of Risk Assessment & Quantification methodologies.
- Experience creating process documents.

**What’s in it for you?**

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Network and build lasting relationships with students from diverse backgrounds from across Canada.
- Participate in fun events and gamification challenges to help build your career tool kit while enjoying a work-life balance.
- Leaders who support your development through coaching and learning opportunities.
- Work in a dynamic, collaborative, progressive and highly performing team.
- Ability to make a difference and lasting impact.
- Enjoy a comfortable work environment with the option to dress casually.
- BEWHATSNEXT_

**Job Summary**

Participates in and supports the operational activities of a business unit. Applies experience and complete working knowledge of the job and policies/practices to perform a combination of routine tasks and varied administrative/operational assignments.

**Address**:
TORONTO, Ontario, Canada

**City**:
CAN-ON-TORONTO

**Country**:
Canada

**Work hours/week**:
37.5

**Employment Type**:
Full time

**Platform**:
Technology and Operations

**Job Type**:
Student/Coop (Fixed Term)

**Pay Type**:
Salaried

**Posted Date**:
2023-05-01

**Application Deadline**:
2023-06-04

**I**nclusion** and Equal Opportunity Employment**

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

**Join our Talent Community**

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