Client Scheduling Associate

4 weeks ago

Toronto, Canada VERITEXT LLC Full time

Veritext is the global leader in legal litigation and discovery solutions providing the most skilled court reporters, advanced technology and unparalleled service to help our clients achieve successful outcomes anytime and anywhere

**Overview**:

- Providing our clients with exceptional service is the foundation of our business. In **Client Scheduling**, you will be responsible for scheduling meetings and depositions, responding to inquiries and providing our clients with state-of-the-art products and services that will meet their needs.

**What you'll do**:

- Schedule proceedings in our proprietary software ensuring complete, accurate and consistent information
- Assign appropriate resources (reporters, videographers, interpreters) with technology to match client needs on jobs
- Confirm assignments for the next business day
- Build and maintain relationships with and provide support to reporters, agencies, videographers, interpreters, etc. and all other outside vendors, as applicable
- Provide assistance to reporters, videographers, as applicable (i.e., directions, my steno machine is broken, legal issues, etc.); escalate to appropriate Veritext colleague if necessary
- Communicate professionally with clients, subcontractors and staff to ensure proper execution of all aspects of upcoming jobs are met
- Resolve issues and escalate as needed to ensure prompt and accurate resolution

**Who you are**:

- Customer service oriented with strong interpersonal skills
- Dedicated professional with the ability to respond to requests promptly and accurately
- Must possess excellent written and verbal communication skills
- Must be detail oriented, organized and be able to multi-task

**If you don’t meet 100% of the above requirements, please consider applying. We are willing to train and coach the right person to be successful in this opportunity.**

**Benefits**:

- Competitive compensation and total rewards package
- Extended health coverage that includes medical, dental and vision benefits
- ** Hybrid work structure**:

- Paid Time Off
- 3 personal/float days
- Matched RRSP to help you save for your future
- Learning and development opportunities to advance both personally and professionally
- Veritext Summer Camp - a fun-filled culture building and learning experience
- Generous employee referral program, tuition reimbursement program, employee contests, social opportunities and more

Veritext is committed to cultivating a vibrant community based on collaboration, innovation, creativity and belonging where every individual, regardless of background, identity, or experience, feels valued, respected, and empowered. At Veritext, these differing perspectives are not only accepted but celebrated. We embrace diversity, equity and inclusion and aim to employ qualified individuals of the greatest ability without discriminating based on race, color, religion, national origin, age, sex, physical or mental disability, medical condition (including pregnancy), gender identity or expression, sexual orientation, marital status, veteran status, or any other legally protected group status. Simultaneously, our dedication to sustainability, transparency, responsible environmental stewardship, and meaningful social engagement aims to create long-term value for our employees, clients, partners, and communities while contributing to a more resilient and equitable future.

Veritext participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Veritext participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.

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