Client Success Associate

6 months ago

Toronto, Canada Arcane Digital Marketing Full time

**Client Success Associate**

Our dynamic team of self-starting, performance marketers is growing We’re looking for a Client Success Associate to bring new ideas and a unique perspective to our exciting portfolio of Clients. Do you love managing projects and seeing your work out in the wild? Let’s talk

Full-time remote is available nationally (within Canada only, must be willing to flexibly work in multiple time zones).

**Duties & Responsibilities.**
- Actively manage the day-to-day project progress and communicate team updates as necessary to ensure the key stakeholders are informed on project progress and expected delivery.
- Manages Client expectations and ensures timely and on-target deliverables throughout the account lifecycle.
- Constant coordination with internal and external stakeholders to execute deliverables, including scheduling project development tasks, team follow-up, and Client communications
- Risk management; proactively flagging risks/issues to scope, budget, timing, or resourcing to key players and finding solutions to bring the project back on track.
- Understands our Clients’ key contacts, organization structures, processes, and business plans, coordinating communication flows.
- Nurtures Client relationships, anticipates Client needs, and identifies solutions & opportunities to educate, grow and add value to Client accounts.
- Assists in managing the profitability of your team’s portfolio, budgets, project scope, and timelines to ensure timely and profitable delivery of services and Client satisfaction.
-

**Qualifications & Skills**
- Experience working with Clients, managing expectations, and delivering top-notch customer service
- Ability to thrive in a dynamic environment with a rapid pace of evolution and change
- Strong bias-to-action - this is not a traditional agency where things can go at a snail’s pace
- Strong attention to detail and a high level of quality
- Strong project management skills and extremely organized
- Strong emotional control and intelligence
- Exceptional reporting and presentation skills and a deep understanding of marketing
- An entrepreneurial spirit - we are looking for people who are passionate about what they are building, have a high degree of self-accountability and strong pride in their work
- Experience, curiosity and passion for marketing, especially in the B2B/SMB space
- 2-3+ years of experience in a similar Client success function
- College or University-level education in a relevant field, or equivalent experience

**About Republix.**

We are a group of next gen Growth Marketing companies that help businesses and brands reclaim their fearless attitude and ability to drive and accelerate growth. We exist to create extreme value in a predictable manager, with a hassle-free experience. Instead of investing time managing a multitude of agencies, each pushing its own agenda, we invite you to put the innovative structure of Republix to work.

We’ve redefined the agency model.

As an integrated group of agency “Citizens”, each with complementary strategic and tactical marketing expertise, we’re a single source for the best mix of solutions to evolve and drive performance and business growth. This unified collective allows the nuanced knowledge of a business to become fluid across every Citizen. With every discipline working as one, you will never have to onboard another agency again.

We’ve built our team in a remote workforce spanning across Canada with individuals who share a passion for innovation and results. Our passion and dedication has led us to many early successes. We are one of the fastest growing companies in North America:

- 2018 Google Americas Winners, Search Innovation Award
- Branham300 Top 250 list, 2018
- 41st in Deloitte’s Technology Fast 50 ranking and 196 in Fast 500 in North America (2018)
- #135 in the GROWTH 500: The Complete Ranking of Canada’s Fastest-Growing Companies (2018)
- 38th in Deloitte’s Technology Fast 50 ranking and 241 in Fast 500 in North America (2017)
- #41 in the GROWTH 500: The Complete Ranking of Canada’s Fastest-Growing Companies (2017)

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