Manager, Eservices Planning

2 weeks ago

Kitchener, Canada eHealth Centre of Excellence Full time

**Program Overview**:
The eHealth Centre of Excellence (eCE) develops, implements, and advances digital health tools and services - such as eReferral, eConsult, Virtual Care, Online Appointment Booking, Patient Forms, EMR Tools, and Automated Solutions - to better serve clinicians and patients across the province. We advocate for the continued and improved use of technology to enhance the connection and secure information-sharing between all clinicians in the patient’s circle of care, as well as communication between clinicians and their patients. We also support clinicians with tools that provide decision support at the point of care and improve data quality, leading to enhanced outcomes for patients.
The eCE works collaboratively with system partners, regional and provincial agencies, Ontario Health Teams, clinicians, and patients to support priorities that ensure equitable, seamless care for all residents in Ontario, and co-leads two provincial programs: the Ontario eServices Program and Evidence2Practice (E2P) Ontario. Our founding vision is one of innovation and partnership, and our mission is to be the leading, trusted digital health partner for primary care and integrated patient care.

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Position Overview: *

Reporting to the Director of eServices, the Manager, eServices Planning and Operations will provide leadership, support, and guidance in the development and implementation of eServices program’s business roadmap, long and short-term strategic and operational plans, in alignment with eCE’s mission, vision, and strategic priorities. This role will centralize and lead the identification, monitoring, mitigation, and escalation of risks and issues identified from the various projects and portfolios across the eServices program. This role will drive operational excellence and continuously seek opportunities to improve program value, satisfy stakeholders, and strengthen relationships. This individual will work with various stakeholders including the eConsult Centre of Excellence, Ontario Health, vendors, clinicians, patient advisors, and internal staff to advance and expand program value.

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Key Roles and Responsibilities: *
- Lead the establishment of the new Planning and Operations portfolio
- Lead, motivate, and support the Planning and Operations team to achieve excellence
- Oversee the work of the Planning and Operations team and support decision making as needed
- Support the team by providing coaching and feedback to develop the knowledge, skills, and performance of team members

**Planning**:

- Support the Director, eServices and the program management team in the development and implementation of eServices program’s business roadmap, long
- and short-term strategic and operational plans in alignment of eCE’s strategic priorities
- Work closely with the Director, Architecture and Standards, to understand the strategic priorities within the eCE’s technology roadmap, to evaluate potential opportunities and to prioritize work to align with and realize long and short-term technology goals
- Lead the evaluation and discovery of potential vendor partnerships, business opportunities and risk according to the business and technology roadmaps and provide recommendations on a path forward to both the Director, eServices and Director, Architecture and Standards
- Translate the strategic priorities into annual and long-term operational plans in formats appropriate for different audiences
- Recommend projects to realize business and technology roadmap, including system integrations that involve multiple partners, support project resources and onboarding
- Create eServices operational metrics and methods to foster a continuous improvement mindset
- Lead workforce and resource planning of eServices program across the portfolios
- Closely monitor the operational plans and lead the prioritization / re-prioritization process with the eServices management team to ensure appropriate resources assignment and deliverable achievement
- Accountable for coordination of various eServices reporting requirements for both internal and external audiences including achievements, forecasts, risks, and issues

**Operations and Risk Management**:

- Centralize and lead the identification, monitoring, mitigation, and escalation of risks and issues identified from the various projects and portfolios across the eServices program
- Facilitate the solutioning of key business critical/priority issues and risks, and escalate as appropriate to the Director, eServices and/or Director, Architecture and Standards
- In collaboration with the eCE Contracts and Procurement team:

- Lead the negotiation and development of contracts and Statements of Work (SOW), in compliance with the eCE and eServices program standard processes
- Track eServices contracts, agreements, and Statement of Work (SOWs) for compliance to ensure deliverable achievement and budget management
- Identify risks and issues in vendor contracts and lead the re

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