Vp, Quality, Patient Experience

2 weeks ago

Kitchener, Canada Grand River Hospital Full time

**Location**:KW Campus

**Work Type**:Full Time

**Shift**:Non Union

**JOB SUMMARY:
Reporting to the Executive Vice President, Clinical Services & Chief Operating Officer, as the Vice President of Quality, Patient Experience and Planning, you will be a key member of the Senior Leadership Team. This role will provide strategic leadership and expertise for the advancement of high quality, safe, innovative care by fostering patient, family and provider engagement in creating a culture of exceptional quality. You will bring extensive experience and expertise in building a culture of quality and patient safety throughout the organization in alignment with the Vision, Mission, and Values. Your experience in creating an aligned quality and patient experience portfolio will provide the organization with the foundation required to be world class. Recognized as an effective change agent and through your transformative leadership style, clinical expertise in the development of quality, quality improvement, patient safety, patient engagement, health equity and truth and reconciliation and experience with patient safety engagement and approaches, you will advance the performance and experience of patients, staff and physicians. This function will be accountable for the strategic leadership and development of a fulsome truth and reconciliation and health equity strategy in collaboration with our partners, stakeholders and community.

In alignment with the direct reports including the Director, Quality & Patient Experience and Director Planning, the Vice President will strategically engage and lead opportunities to proactively create a culture of quality and patient safety including identification of areas to advance a leading practice patient safety culture through the implementation of a comprehensive strategy to support GRH as a high performing quality organization.

Works in collaboration with key stakeholders and partners to develop Patient Engagement and Quality Initiatives/Programs that are designed to support patient care services and improve the quality and safety of patient care. Works in partnership with Patient Relations by supporting the review of patient concerns brought to the attention of the organization and making recommendations for improvements based on findings. Is accountable for the Accreditation team to ensure that the Accreditation is successfully achieved and the process is integrated with quality improvement initiatives. Overall accountability for hospital clinical incident management processes such as quality reviews, critical incident management and coroner investigation/inquests.

The VP role will be accountable for the corporate planning function, working closely with the senior leadership team, directors and managers in the development of a standardized collaborative fulsome process that will enable clear the articulation of clear and comprehensive priorities over a 3 year or longer horizon. The structure will also enable the execution and support for the corporate project management function, strategical and in keeping with highly efficient utilization of resources.

**QUALIFICATIONS:
- Masters degree in a related profession (e.g MHA, MBA, or Nursing)
- Registered with a Nursing or Healthcare Discipline professional body
- Clinical experience with advanced training and experience related to quality, patient experience, patient engagement, health equity, truth and reconciliation and planning
- Advanced training in Quality, Patient Safety, Health Care Improvement, Planning, Project Management and Change Management an asset.
- Minimum ten years’ leadership experience in a hospital setting.
- Experience in leading large scale change initiatives with demonstrated ability to manage multiple and complex projects to meet aggressive timelines.
- Experience in leveraging data to inform decision-making and innovative practices.
- Knowledge and experience in the implementation and adherence to relevant professional practice standards and requirements in legislation and provincial policy such as ECFAA, QCIPA.
- Knowledge and experience in quality improvement methods such as root case analysis, PDSA, Lean, FMEA, IHI, Incident/risk tools.
- Demonstrated experience providing leadership and oversight of a hospital's accreditation according to accreditation Canada standards.
- Proven team leadership and experience in strategic planning, capacity planning, financial and health care transformations.
- Demonstrated ability to approach issues and challenges in an innovative and creative manner.
- Ability to determine feasibility of potential research, educational or clinical initiatives.
- Contributes to clinical standards that improve quality of care in a fiscally responsible manner.
- Ability to critically appraise practice related to safety and quality improvement.
- Excellent patient, family, staff and team engagement skills and service excellence.
- Strong critical and analytical thinking and problem-so

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