Manager, Employer Services

2 months ago

Toronto, Canada CAAT Pension Plan Full time

Our mission is to provide a secure, valuable, and sustainable workplace retirement solutions for Canadians. At CAAT, we live our values of integrity, impact, and teamwork every day.

The Manager, Employer Services is integral to the success of the Employer Services team, and to CAAT’s guiding mission and growth strategy.

Reporting to the Director, Employer Services, the Manager, Employer Services oversees the exceptional delivery of services to all CAAT employers by leading teams to carry out day to day operations. The Manager is responsible for driving operational excellence and leading initiatives that will support CAAT in meeting its strategic goals. This includes managing special projects, continuously assessing and optimizing the service delivery model, and identifying opportunities for improvement to meet the evolving needs of members, employers, and growth of the Plan.

**We are looking for someone with**:

- University Degree in Business Administration, Finance, or equivalent experience; CEBS, PPAC, or CBP Certification is desired.
- Minimum of 8 years of experience in pension administration, including at least 3 years leading, coaching, and developing teams, with demonstrated ability to lead through change.
- Experience with Multi-Employer Pension Plans (MEPP), public sector pension plans or outsourcing experience working directly with clients or employers.
- Hands-on experience with pension administration systems, employer/member portals, and pension plan texts; experience implementing pension systems is an asset.
- Strong knowledge of pension calculations, formulas, payroll data transfer, contribution reconciliations, and member statement production processes.
- Excellent analytical and problem-solving skills, with sound independent judgment.
- Outstanding communication and relationship-building skills with stakeholders at all levels.
- Expertise in pension legislation and regulations, with the ability to manage large-scale projects.
- Proficiency in Microsoft Office Suite, especially Excel, and the ability to quickly learn new software programs.
- Proven leadership skills with the ability to mentor and develop high-performing teams, fostering a culture of excellence and continuous learning.
- Strong analytical abilities and problem-solving capabilities.
- A customer-focused approach, ensuring employer engagement and satisfaction.
- Results-driven project management skills and adaptability in leading through change.
- Exceptional relationship-building and cross-functional collaboration skills.
- Commitment to continuous learning, process improvement, and innovation.

**Once here you will**:

- Lead the Employer Services team, providing technical support and ensuring high-quality service that meets standards.
- Oversee new employer onboarding and ensure seamless transitions within project timelines.
- Build and maintain strong relationships with employers, leading initiatives to boost engagement and create Plan champions.
- Develop, mentor, and motivate your team while fostering a culture of growth and continuous improvement.
- Address and resolve escalated, complex, unique, and sensitive issues by collaborating with cross-functional teams.
- Lead the adoption of new tools and technologies, promoting efficiency and creating a results-based focus on service delivery.
- Support the Vice President, Employer Experience and the Director, Employer Services in reviewing activities, service deliverables, case monitoring, and workflows, identifying opportunities for improvement and automation.
- Participate in strategic discussions with key stakeholders, ensuring alignment with organizational goals.
- Stay informed on industry trends and legislative changes, leading training and development opportunities for your team.
- Develop and implement structured training plans for new staff, set timelines, and monitor progress, while conducting annual performance reviews and setting goals and objectives for direct reports.
- Act as a back-up to the Director, Employer Services, when required.

Step into CAAT - where your work is both rewarding and meaningful, growth is a constant, fun is the way we roll, and your impact is real If you meet most of the criteria above, we would love to connect with you.

**Our commitment to you as a CAATster**:
We’re about growing together and creating impact in a collaborative and caring environment
- **Comprehensive & Holistic Care**: Your dedication deserves appreciation At CAAT, we celebrate the complete you, prioritizing your well-being above all. Our all-encompassing employee programs are designed to cater to every aspect of your life and well-being, ensuring you feel cherished and valued. We provide a competitive Total Rewards program based around your physical, mental, and financial wellness. This includes, but is not limited to, your compensation, paid time off, health and dental benefits, wellness programs, wellness incentives, and (of course) a defined benefit pensi

  • Manager, Employment Services

    5 months ago

    Toronto, Canada Spinal Cord Injury Ontario Full time

    **Manager, Employment Services** **(Full-time)** * **The Organization** Spinal Cord Injury Ontario is an expert in the field of spinal cord injury (SCI) community services. Founded in 1945 SCI Ontario’s mission is to “provide peer experiences, education, advocacy, and ongoing services for those impacted by spinal cord injuries.” Our Vision:...

  • Manager, Employment Services

    5 months ago

    Toronto, Canada Spinal Cord Injury Ontario Full time

    **Manager, Employment Services** **(Full-time)** **The Organization** Spinal Cord Injury Ontario is an expert in the field of spinal cord injury (SCI) community services. Founded in 1945 SCI Ontario’s mission is to “provide peer experiences, education, advocacy, and ongoing services for those impacted by spinal cord injuries.” Our Vision: Individuals...

  • Employment Consultant, Employment Services

    5 months ago

    Toronto, Canada ACCES Employment Full time

    **Employment Consultant** **Employment Services** **Location: Toronto** **1-year contract with Possibility of Extension** ACCES Employment is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario, and Canada. ACCES helps more than 42,000 job seekers each year at seven locations...

  • Employment Consultant, Employment Services

    5 months ago

    Toronto, Canada ACCES Employment Full time

    **Employment Consultant**: **2 vacancies** **Program: Employment Services**: **Location: Toronto**: **1-year contract with Possibility of Extension** **ACCES Employment** is a leader in connecting qualified jobseekers from diverse backgrounds with employers across the Greater Toronto Area (GTA), Ontario, and Canada. ACCES helps more than 42,000 job seekers...

  • Project Manager, Employer Solutions

    3 weeks ago

    Toronto, Ontario, Canada World Education Services Full time

    Job Title: Project Manager, Employer SolutionsJob Summary:We are seeking a highly skilled Project Manager to join our team at World Education Services. The successful candidate will be responsible for managing the lifecycle development of several projects and tools, from concept through piloting, launch, and ongoing improvement.Key Responsibilities:Oversee...

  • Employment Specialist

    2 months ago

    Toronto, Canada COSTI Immigrant Services Full time

    **Duties**: - Solicits placement opportunities in the professional sector relevant to clients’ experience. - Inquires with employers about safety precautionary measures and conducts worksite inspections prior to placing clients. - Prepares and confirms placement contracts with employers. - Organizes and conducts pre-employment workshops blended delivery...

  • Employment Agency Services Manager

    2 days ago

    Toronto, Ontario, Canada Ontario Inc. Full time

    Employment Agency Services ManagerOùntario Inc. is seeking a highly skilled Employment Agency Services Manager to join our team. This role is responsible for hiring, training, and motivating staff while developing and implementing service quality assessment strategies.Plan, develop, and organize the policies and procedures of establishmentsRepresent the...

  • Employment Consultant

    2 months ago

    Toronto, Canada COSTI Immigrant Services Full time

    **Duties**: - Provides employment counselling services to un-/under-employed persons including newcomers, persons with disabilities, seniors, indigenous, disadvantaged youth and adults. - Conducts intakes and employability assessments with clients using the Common Assessment Tool and Employment Service suitability indicators, potential employer requirements...

  • Employment Services Coordinator

    5 months ago

    Toronto, Canada Osler Full time

    Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York. Osler prides itself on attracting and...

  • Manager, Employer Experience

    1 month ago

    Toronto, Canada University Pension Plan Full time

    ABOUT UPP UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 40,000 members across four universities and fourteen sector organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As a sector-wide plan designed for...

  • Employment Services Coordinator

    5 months ago

    Toronto, Canada Osler, Hoskin & Harcourt LLP Full time

    Osler, Hoskin & Harcourt LLP is one of Canada’s leading business law firms. Advising many of Canada’s corporate leaders, as well as U.S. and international parties with extensive interest in Canada, our more than 1,000 firm members are based in offices in Toronto, Montréal, Ottawa, Vancouver, Calgary and New York. Osler prides itself on attracting and...

  • Manager, Inclusive Employment

    5 months ago

    Toronto, Canada United Way Greater Toronto Full time

    **Manager, Inclusive Employment** (17 Month Contract) United Way Greater Toronto is looking for an experienced Manager, Inclusive Employment to join our team at our Toronto office. Reporting to the Senior Manager, Inclusive Employment, the Manager, Inclusive Employment is responsible for working within the Inclusive Employment team, to provide oversight...

  • Employment Agency Manager

    2 weeks ago

    Toronto, Ontario, Canada Ontario Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Employment Agency Manager to join our team at Ontario Inc. The successful candidate will be responsible for leading our employment services team, developing and implementing strategies to meet the needs of our clients, and ensuring the highest level of service quality.Key ResponsibilitiesLead and...

  • Employment Agency Manager

    3 weeks ago

    Toronto, Ontario, Canada Ontario Inc. Full time

    Job SummaryWe are seeking an experienced Employment Agency Manager to join our team at Ontario Inc. The successful candidate will be responsible for leading our employment services team, developing and implementing strategies to meet our clients' needs, and ensuring the highest level of service quality.Key ResponsibilitiesLead and manage a team of employment...

  • Employment Agency Manager

    3 weeks ago

    Toronto, Ontario, Canada Ontario Inc. Full time

    Job Title: Employment Agency ManagerOntario Inc. is seeking an experienced Employment Agency Manager to lead our team in providing exceptional employment services to our clients. As a key member of our organization, you will be responsible for managing a team of professionals, developing and implementing strategies to improve service quality, and...

  • Employment Agency Manager

    3 weeks ago

    Toronto, Ontario, Canada Ontario Inc. Full time

    Job Title: Employment Agency ManagerOntario Inc. is seeking an experienced Employment Agency Manager to join our team. As a key member of our organization, you will be responsible for overseeing the daily operations of our employment agency, ensuring that our clients receive exceptional service and that our staff are motivated and productive.Key...

  • Manager, Employer Transition

    14 hours ago

    Toronto, Canada University Pension Plan Full time

    ABOUT UPP UPP is the first pension plan of its kind in Ontario’s university sector, proudly serving over 40,000 members across four universities and fourteen sector organizations. Our purpose is to bring greater retirement peace of mind to the university sector by investing with integrity and serving members with care. As a sector-wide plan designed for...

  • Employment Agency Manager

    4 weeks ago

    Toronto, Ontario, Canada Ontario Inc. Full time

    Job Title: Employment Agency ManagerWe are seeking an experienced Employment Agency Manager to join our team at Ontario Inc. as a key member of our human resources department.Job Summary:The Employment Agency Manager will be responsible for overseeing the daily operations of our employment agency, including hiring, training, and directing staff. This role...

  • Employment Agency Manager

    3 weeks ago

    Toronto, Ontario, Canada Ontario Inc. Full time

    Job Title: Employment Agency ManagerWe are seeking an experienced Employment Agency Manager to join our team at Ontario Inc. as a key member of our human resources department.Job Summary:The Employment Agency Manager will be responsible for overseeing the daily operations of our employment agency, including hiring, training, and directing staff. This role...

  • Employment Agency Manager

    4 weeks ago

    Toronto, Ontario, Canada Ontario Inc. Full time

    Job Title: Employment Agency ManagerWe are seeking an experienced Employment Agency Manager to join our team at Ontario Inc. The successful candidate will be responsible for leading our employment agency operations, ensuring the highest level of service quality and customer satisfaction.Key Responsibilities:Hire, Train, Direct and Motivate Staff: Lead and...