Chief of Staff

2 weeks ago

Toronto, Canada Toronto Transit Commission Full time

**JOB INFORMATION**

**Requisition ID**: 7625
**Number of Vacancies**: 1
**Department**: Office of the CEO
**Salary Information**: $140,740.60 - $175,848.40
**Pay Scale Group**: 13SA
**Employment Type**: Regular
**Weekly Hours**: ,
**Off Days**: Saturday & Sunday
**Shift**: Day
**Posted On**: April 21, 2023
**Last Day to Apply**: May 5, 2023
**Reports to**: Chief Excutive Officer

The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."

**General Accountability**

Reporting to the Chief Executive Officer (CEO), the Chief of Staff, acts as a key liaison between the TTC and the City of Toronto. Provides strategic advice and guidance to the CEO, as well as provides corporate leadership in the effective management and delivery of the CEO’s and TTC Board’s priorities and agenda, in order to ensure the successful implementation of corporate initiatives and activities, strategic directions and Council priorities.

The incumbent will support the CEO in managing corporate, operational, and administrative duties and functions, and in triaging, addressing and navigating contentious issues toward the achievement of Commission priorities and mandate.

A key accountability is to build highly effective relationships with internal/external stakeholders and help to resolve day to day CEO priorities and Board issues. Represent the CEO on executive level committees as requested and required. As well as lead and/or participates in high profile and sensitive projects and initiatives

**Key Job Functions**

Key Liaison with City
- Contributes to building positive, constructive relationships between the CEO and the Mayor’s Office, TTC Board, and Members of Council, including improving the interface
- Enhances coordination between the TTC's capital projects and the City's construction coordination efforts and work zone team
- Leads on agenda forecasting efforts between the TTC and City of Toronto divisional partners, including communication/reports presented to City Council or the TTC Board, where there are mutual policy objectives or the report would benefit from expertise from either side
- Ensures the appropriate City of Toronto partners have a strong knowledge basis of the TTC’s needs, including in the areas of high priority infrastructure, social supports and other areas which require coordination between the partners
- Provides advice and responds to Mayor's Office, Council, and external parties, including service requests and complaints
- Develops and/or coordinates strategies in consultation with key staff to respond to corporate initiatives, e.g. Ombudsman, Auditor General, etc.
- Monitors City-wide Transformation projects and their impacts to the TTC, taking leadership action when required

Executive advisory and executive management support
- Acts as proxy and facilitator of information for the CEO, managing issues before they reach the CEO, representing the CEO’s point of view, and working with key staff to determine proper course of action
- Triages issues and provides support to the CEO by navigating and resolving contentious issues with varying degrees of political sensitivity and relationship
- Proactively identifies complex issues that need to be highlighted, screened/prioritized, shared, assigned and/or monitored
- Ensures the CEO is fully briefed on high priority items reporting both conversationally and in written report form/presentations, and necessary staff are available to support the CEO with adequate analysis and framing
- Manages risk by bridging interdivisional and stakeholder gaps and apprises the CEO with organizational realities and challenges
- Independently addresses issues on behalf of the CEO where possible
- Updates and provides guidance to the CEO in order to resolve overlaps or gaps between groups and to avoid duplication of effort
- Proactively assists the CEO in prioritizing work ensuring the most critical issues are at the forefront

Corporate Leadership
- Advises and supports the Executive on the Board agenda on behalf of the CEO
- Ensures strategic reports from Chiefs and Senior Management Team members are reviewed and vetted in advance of the CEO and directs the preparation of reports to the Board
- Facilitates discussions and oversees commitments between the various divisions regarding roles and responsibilities to ensure the implementation of effective and timely solutions by responsible divisions/stakeholders
- Oversees CEO-identified initiatives by monitoring progress towards meeting goals and achieving milestones

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