Lenovo Deployment Concierge Technician
6 months ago
**Job Title**
- Lenovo Deployment Concierge Technician - Contract
**Vacancy No**
- VN6351
**Work Location**
- Toronto, ON
**Job Details**
- Compugen is one of Canada's largest privately-owned Information Technology (IT) Solution Providers. We help customers design, acquire, integrate and operate technology. Our mission is to help organizations realize new possibilities. Every day, our dedicated staff across North America focus on providing extraordinary customer service and support experiences to private and public sector organizations. We combine breadth of skill, depth of expertise, and commitment to operational excellence at scale to deliver exceptional, customer-focused experiences.
- If you are driven to make a difference, relentlessly curious and collaborative at the core, we’d love to talk to you. Join us and help us make a difference.**Requirements**:
- Able to work in a white glove, customer centric environment
- Assist employees during a deployment project by diagnosing problems through effective troubleshooting and isolation
- Identifies the cause of hardware / software faults and provides a solution
- Working with team to monitor and tracks issues to ensure speedy resolution
- Advises & educates customers through combination of experience & guideline documentation to ensure a solution to their technical issues
- Provides input on recurring customer problems and shares that information with other technical team members when relevant
- Monitors own ‘open case’ workload and drives to closure
**Qualifications**:
- Experience within IT Services
- Knowledge on Lenovo latops, Windows Operating Systems and MS Products
- Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets)
- Ability to prioritize and manage daily workload effectively
- Effective communication skills at all levels - written and verbal
- Ability to see multiple perspectives
- Pro-active attitude and willingness to learn
Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is allowed to flourish and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.
- #LI-PP1
- **#ITR
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