Administrative Coordinator

3 weeks ago


Lachine, Canada Day & Ross Full time

**English posting to follow**

**Trouvez votre place chez Day & Ross.**

Coordonnateur administratif bilingue
À temps plein
Lachine, QC

Travailler en étroite collaboration avec divers contacts internes et externes afin de répondre de manière efficace et efficiente aux demandes et requêtes des clients. Fournir un service exceptionnel à la clientèle à travers chaque interaction avec le client et par l’entreprise de tous les points de contact: téléphone, courriel, télécopieur, et site web. Assurer la liaison avec les clients et les tiers afin de garantir un niveau élevé de service à la clientèle grâce à une communication claire.

**Comment vous pouvez aider**
- Répondre aux demandes des clients par téléphone et par courrier électronique de manière opportune, précise et professionnelle.
- Connaître les indicateurs de performances clés et travailler avec diligence pour atteindre ou les dépasser, y compris le temps de réponse, le temps sur l’appel, etc.
- Travailler avec les autres membres de l’équipe pour améliorer les performances individuelles et d’équipe.
- Autres tâches connexes, telles que requis.

**Vos compétences et votre expérience**:

- Qualification mínimale d’études secondaires
- Formation dans un centre d'appel/services à la clientèle est un atout important, de préférence dans le secteur des transports ou de la logistique
- Formation avec la résolution des conflits et à la médiation est également un atout
- Des compétences positives et professionnelles en matière de service à la clientèle, y compris un sens approprié face aux urgences et un intérêt réel pour la résolution des préoccupations et/ou des demandes des clients.
- Compétences avancées en matière de communication, tant verbale qu'écrite.
- Des compétences bilingues en anglais et en français (verbales et écrites) sont un atout majeur.
- Excellentes compétences en informatique, notamment avec MS Office; une expérience antérieure avec AS400 est un atout important.
- Excellente maîtrise du clavier, tant en termes de vitesse que de précision
- De solides compétences en matière de résolution de problèmes
- Capacité à dire "non" ou à fournir des informations défavorables de manière positive et professionnelle.
- L’environnement de travail peut inclure des périodes prolongées durant lesquelles vous serez assis dans un poste de travail à travailler sur un ordinateur et au téléphone.

Si vous êtes choisi pour le poste, il vous sera demandé de fournir des références et de vérifier vos antécédents criminels avant l'embauche. Vous ne serez contacté(e) que si vous êtes sélectionné(e) pour un entretien.

**À propos de Day & Ross**

D'un simple chargement de pommes de terre dans les années 1950 à des milliers de camions, Day & Ross est devenu l'un des plus grands fournisseurs de transport et de logistique en Amérique du Nord. Avec plus de 7 500 membres d'équipe sur la route et hors route aux États-Unis et au Canada, nous offrons un portefeuille diversifié de solutions d'expédition et de livraison, y compris le transport de charges partielles, le chargement complet, les livraisons résidentielles, les solutions de transport dédié et la logistique.

Nous croyons que nos employés sont notre plus grande force. Depuis plus d'une décennie, nous sommes reconnus comme l'une des sociétés les mieux gérées au Canada. Nous avons également été nommés l'une des meilleures entreprises pour lesquelles les femmes peuvent travailler dans l’industrie du transport depuis 2018. Cette reconnaissance reflète les valeurs familiales que nous partageons avec notre société mère, McCain Foods Limited.
- **_

**You belong at Day & Ross.**

Administrative Coordinator
Full-time
Lachine, QC

The Administrative Coordinator is responsible for ensuring accurate and timely processing of invoices, identifying process improvements, prioritizing and contributing to the resolution of reoccurring issues while delivering on assigned objectives. The purpose of this role is to support the business by looking after the administrative processes for the terminal.

**How You’ll Help**
- Administrative duties including fielding telephone calls; providing assistance to outside agents and other terminals when necessary.
- Complete inbound reports
- Coordinate deliveries and pick up with SQC agent / Process dock scan / process web pick up / Follow up with agent / Reply to agent requests.
- Complete osd including return shipment to agent / follow-up with shipper / request RA / give instructions to agent.
- Customer service (POD requests, delivery ETA requests, LMT reports, etc).
- Update system with appointment information. Manifest and arrange appointments from agents.
- Input pick up BOL’s and update POD’s.
- Agent Freight: Tracking and updating system information on shipments for agent delivery.
- Reports: POD reports - following up on PODs Make sure PODs are imaged. Foll



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