Customer Service Representative Bilingual

6 months ago

Toronto, Canada GM Financial Full time

Overview:
**Please not this position is hybrid**

**Why GM Financial?**

GM Financial is the wholly owned captive finance subsidiary of General Motors. We are a global provider of auto finance solutions. We offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, we are looking for people who want to embark on an exciting career journey. Our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters.

**Responsibilities**:
**About the role**:
You will be responsible for managing timely and accurate responses to multi-channel internal and external requests related to Lease & Loan accounts. This individual is responsible for interacting with internal and external customers and dealers. This team member is responsible for evaluating account information and documented correspondence, completing administrative tasks, and making sound business decisions. Direct contact with other departments and segments is necessary to fulfill certain tasks. Achieving optimal business results and team objectives in this position directly affects the financial results produced by the company. This position is responsible for providing best in Class service by representing GM Financial professionally and efficiently when interacting with internal and external customers.

Qualifications:
***

**Knowledge**
- Strong written and verbal communication skills with the ability to multi-task
- Knowledge of financial services or banking customer service systems.
- Ability to make sound business decisions based on accurate analysis of information.
- Excellent customer service skills.
- Mathematical aptitude.
- Detail oriented with good organizational and prioritization skills.
- Team player with the ability to work in a fast-paced environment.
- Self-motivated and able to work with mínimal supervision while actively participating in a team environment.

**Experience**
- Secondary School required.
- Post secondary education preferred.
- 2 years of experience in a customer service or office environment is preferred.
- Previous automotive industry experience is “a bonus” but not required.

**What We Offer**
- Excellent Health, Vision and Dental Benefits.
- Bi-lingual Pay Differential if fluent in French.
- Company Match program for RRSP contributions
- Generous Paid Time Off (personal, vacation, sick, paid holidays)
- Dynamic relationships between teams and leadership
- Quarterly Volunteer Opportunities
- Hybrid work schedule offered; ability to work a portion of your week from home.

LI-Hybrid #LI-AV1

**Salary**: The base salary range for this role is: CAD $22.21 to $39.95 per hour. At GM Financial, we strive for transparency in all aspects of our business, including pay equity. This is the GM Financial pay range for this role and job level. The exact salary and compensation will vary based on factors like knowledge, skills, experience, and education. This role is eligible to participate in a performance-based incentive plan. Full time employees are eligible to participate in health benefits after 30 days of employment.

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