Coordinator - Customer Service

2 weeks ago


Montréal, Canada Ville de Cote Saint-Luc Full time

To apply, please submit your resume via the following link:
The city of Côte Saint-Luc is a dynamic municipality on the island of Montreal with a population of approximately 33 000. The city prides itself on providing the highest level of services to its residents at a reasonable cost.

**Role**:
Under the responsibility of a manager, you plan, organize and control the work of your team whose primary mission is to provide unparalleled customer service. In this role, you lead unionized employees at the Aquatic and Community Center who provide front-line service to the city's resident with regards to the different activities offered by of the Parks and Recreation Department.

**Key responsibilities**:

- Treats the demands and complaints of the public and determines the appropriate actions to take
- Ensures the quality of customer service to citizens and participates in the development of new strategies to provide even better service
- Manages the Activitek data system
- Prepares the work schedule of employees under his / her supervision
- Acts as a resource person for the employees under his / her responsibility
- Evaluates and trains the staff under his / her responsibility
- Manages registrations and memberships to recreational activities
- Responsible for the rental service
- Replace and support Facilities Coordinator, when required
- Ensures all department policies and procedures are followed
- Performs any other related task

**Qualifications and education**:

- College diploma or equivalent
- At least two years of relevant experience
- Knowledge of Office Suite
- Sense of diplomacy
- Autonomy
- Ability to work under pressure
- Sense of organization
- Priority management
- Bilingual English / French, spoken and written

**Salary and benefits**:
As per the management policies and procedures manual.

**Schedule**:
Monday to Friday from 8:30 to 16:30

The employee will also be required to work outside normal hours during special events or other activities necessary for the proper functioning of the department.

**Key Responsibilities**
- Treats the demands and complaints of the public and determines the appropriate actions to take
- Ensures the quality of customer service to citizens and participates in the development of new strategies to provide even better service
- Manages the Activitek data system
- Prepares the work schedule of employees under his / her supervision
- Acts as a resource person for the employees under his / her responsibility
- Evaluates and trains the staff under his / her responsibility
- Manages registrations and memberships to recreational activities
- Responsible for the rental service
- Replace and support Facilities Coordinator, when required
- Ensures all department policies and procedures are followed
- Performs any other related task

**About Ville de Côte Saint-Luc**

The City of Côte Saint-Luc is the most populous municipality on the island of Montreal. Its sports and recreation programs, 28 parks, and modern library make it an attractive residential community in the west end.

**Salary**: $55,080.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location



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