Customer Service

2 weeks ago

Montréal, Canada Lallemand Full time

**Posting Period**
From June 12, 2023
to July 24, 2023

**Country or region**
Canada

United States

**Location**

Montréal, Québec

**Business Unit**
Bio-Ingredients

**Department**
Customer Service / Logistic

**Entry date**
As soon as possible

**Job Status**
Permanent - Full time

**Minimal required work experience**
1 to 3 years

**Minimal education level required**
High school

**Salary**
Based on experience

**Benefits**
Competitive social benefits

**Customer Service & Logistics Coordinator**:
**Main Functions**:
The Lallemand Bio-Ingredients Customer Service and Logistics Coordinator will be responsible to ensure a quick and efficient ordering process, from the order reception to its invoicing. They will be responsible for communicating in a timely fashion with the customers throughout the order process, when necessary. He/She will organize shipments of goods to various domestic and global locations and will ensure customs compliance of products exported.

The main functions include, but are not limited to the following:

- Receive and enter internal and external client orders in the system, to deliver domestically and Internationally
- Inform client of special communications and keep them informed about their orders
- Organize freight quotes and approve freight quotes to deliver orders
- Organize customs documents when necessary
- Prepare documentation for shipments and send it to the warehouse to get the order prepared
- Approve carrier invoices
- Invoice the orders to the clients
- Enter credit notes or price adjustment when necessary
- Keep client's file updated
- File damage claims with carrier as needed and follow-up
- Keep sales representative informed about the communication with their client

LI-DNP

**Technical skills**:
Required
- Fluent in French and English
- Good working knowledge of Microsoft Office (Excel, Word, Etc.)

An asset
- Fluent in other languages
- Good working knowledge of Microsoft 365 environment (Outlook)

**Personal abilities**:
Required
- Excellent communication and interpersonal skills; ability to effectively communicate with people within as well as outside of the organization
- Strong organizational skills for the performance of a variety of administrative duties
- Ability to prioritize tasks
- Flexibility to changing priorities throughout the work day
- Thoroughness; accuracy and attention to detail
- Ability to work under pressure and to achieve deadlines
- Self-starter with the ability to work independently without daily supervision
- Team Player

**General criteria**:
An asset
- Working knowledge with Customs or Customs certified

**Organization**:
Lallemand is a privately held Canadian company founded in the late 19th century, which develops, produces, and markets microorganisms for various markets. The administrative offices of the parent company are in Montreal, Canada. Today, Lallemand employs more than 5,000 people working in more than 45 countries on 5 continents.

Lallemand's Bio-Ingredients business unit has decades of experience as a quality yeast producer for the savory, health, and biotech industries.

We produce a wide range of products including yeast extracts, inactive yeasts and their derivatives for flavour enhancers, enriched mineral and vitamin yeasts for the health supplement and health food markets, and high-grade yeast extracts for the biotech industry. These products are propelled across the globe thanks to our impressive reach and a large dedicated team that serves our customers worldwide.

The Bio-Ingredients team is proud of the strong partnerships it has forged with its clients, relying on trust and cooperation in order to develop custom solutions for each individual business. Check out the available career opportunities in North America and several European countries.
- Please take note that accommodations will be provided in all parts of the hiring process. Applicants need to make their needs known in advance._

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