Customer Success Coordinator

3 weeks ago


Montréal, Canada CSA Group Full time

Employment Status:
Regular

Time Type:
Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:
**Responsibilities**:
- In a timely manner and with a high degree of accuracy, creates and maintains product records; financial record details for all products including critical product information such as selling price, product titles, format, class, scope. Constantly edits the databases to ensure the most creative, and effective presentation of the data to maximize sales and CSA’s Corporate image.- Coaches and provides guidance to customers to support product onboarding specifically for, but not limited to, Subscription services and Personnel Certification (PC) programs.- Ensures effective onboarding and ongoing monitoring of subscription customer “health scores”, leveraging training and support mechanisms to intervene where customers appear at risk of non-renewal.- Supporting hosting activities for virtual course events on a regular basis.- Coordinates operations related to the delivery of value-added products (open enrollment classes, private onsites, training conferences, special events) including internal and external resource allocation, venue readiness, courseware delivery and customer service.- Responds to existing customer product-related inquiries and requests for assistance.-
Preferred Education & Experience:
- Three-year University degree or three-year Community College Diploma in Business Administration or post-secondary equivalent.- Database management, eCommerce, Salesforce and SAP experience preferred.- Customer service work experience.

**Skills**:- Strong team player, attention to detail and proven independent problem-solving skills.- Working knowledge of all processes including sales and distribution and materials management processes is an asset.- French proficiency is required.

CSAstandards
- CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at _
- if you require accommodation in the interview process._



  • Montréal, QC, Canada CSA Group Full time

    We have updated our privacy policy to be in compliance with new data protection laws that take effect May 25, 2018. For more information about the revisions, visit our privacy policy page . We use Cookies to create the most secure and effective website experience for our customers. For more information about Cookies and how you can disable Cookies, visit...


  • Montréal, Canada Buddha Brands Full time

    **GET TO KNOW US**: At Buddha Brands, we exist to **redefine what it means to live well**. Plant powered nutrition that is good for our bodies, our taste buds, and our planet. Our portfolio consists of Thirsty Buddha beverages and Hungry Buddha snacks. We believe that by helping our world be healthier, it can be more sustainable too. Our company culture is...


  • Montréal, Canada Novisto Full time

    **The Customer Success Operations Specialist's (CS Ops Specialist) mission is to improve the efficiency of the Customer Success team and implement scalable processes. She/he will be supporting the Senior Customer Success Operations Manager in ensuring that the team has optimized processes, tools, systems, playbooks, templates, documentation and KPIs...


  • Montréal, Canada Splashlight & Telmar Full time

    **Customer Success Specialist** **Customer Success - Remote** Telmar is the global leader in advertising and media solutions, providing the most influential agencies, media owners and planners with innovative cloud-based tools to help create, plan and predict the most successful media campaigns. For over 50 years, leading media and advertising agencies...


  • Montréal, Canada Skan Full time

    Skan's vision is to be the foundation for operational intelligence and the fabric of the future of work. If you are interested in working on an AI-powered platform and redefining business process discovery and management, join us in our journey. **Location** As a Customer Success Manager, you will be responsible to manage the full life cycle of customer...


  • Montréal, Canada Connect&Go Full time

    We are seeking a Customer Success Operations Manager to join our team and help scale our customer success function to meet the demands of our growing client base. The mission of the Customer Success Operations Manager at Connect&GO is to lead the implementation of scalable processes and execution of customer success strategies that ensure the successful...


  • montréal, Canada Coveo Solutions inc. Full time

    The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and ena


  • Montréal, Canada Bizzabo Full time

    The Customer Success Manager will be responsible for building and maintaining relationships with Bizzabo customers supporting a range of use cases across your book of business. You will work closely with our customers, working across multiple industries, use cases, & stakeholders. The Customer Success Manager is a strategic, customer centric, and...


  • Montréal, Canada Bizzabo Full time

    The Customer Success Manager is responsible for promoting and attaining best-in-class retention, growth, and advocacy among an assigned book of business. The CSM empowers customers to run engaging and successful events on the Bizzabo platform through best practice sharing, strategic advice, consultation, and achievement of executive goals and priorities. The...


  • Montréal, Canada Coveo Solutions inc. Full time

    The Challenge As a Customer Success Architect (CSA) it is your core responsibility, together with your team, to support detailed technical questions and feature/function enablement that deliver positive business outcomes for customers. You will work closely with Product to create and drive best practices within the corresponding line of business to...


  • Montréal, Canada Coveo Solutions inc. Full time

    Leverage your expertise to drive success for the worlds' most prestigious brands! As a Customer Success Architect (CSA), you will collaborate with your team to address detailed technical questions and enable features/functions that yield positive business outcomes for customers. Working closely with Product, you will drive best practices within the...


  • Montréal, Canada Coveo Full time

    **The Challenge**: As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value...


  • Montréal, Canada Coveo Solutions inc. Full time

    The Challenge As a Director of Customer Success at Coveo, you will lead a team of dedicated Customer Success Managers, and scale our Customer Success practice. Reporting directly to the Vice President, Customer Success, you will be driving operational excellence, and managing the adoption and enablement of our solution. Your focus is on delivering value...


  • Montréal, Canada WIPTEC Full time

    JOB DESCRIPTION WIPTEC, a leader in order picking for the retail and e-commerce industry, is experiencing strong growth and is looking for a passionate leader to fill the position of Customer Success Manager. The position is based in Longueuil, St-Hubert sector. Currently under construction in its second phase of expansion, this state-of-the-art...


  • Montréal, Canada Prevu3D Inc. Full time

    Prevu3D is an emerging software company on a mission to help engineers and key stakeholders in the food production, automotive, energy and manufacturing industries. Our end-to-end platform uses reality capture data to create the most realistic digital twins in the market. Reporting to the Director of Customer Success, the Customer Success Manager plays a...


  • Montréal, Canada Inoria Full time

    Inoria (formerly Quovim C3) is the North American partner of choice actively orchestrating the evolution of contact center operations. Inoria powers millions of customer interactions, passionately supporting organizations as they navigate their digital transformation journey through customized optimization, implementation and integration services. Agile,...


  • montréal, Canada Coveo Solutions inc. Full time

    Leverage your expertise to drive success for the worlds' most prestigious brands! As a Customer Success Architect (CSA), you will collaborate with your team to address detailed technical questions and enable features/functions that yield positive business outcomes for customers. Working closely w


  • Montréal, Canada Applied Software Technology Full time

    Canada - Montreal - Sales - Regular Full-Time - 1620 **Job Description**: **About Graitec Group** GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance...


  • Montréal, Canada Graitec Full time

    About Graitec Group: GRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow. **Ambitious and fast-growing environment**:...


  • Montréal, Canada Snappy Innovation Inc. Full time

    Snappy Innovation Inc. Snappy, a provider of digital-first, easy-to-deploy restaurant management Software-as-a-Service (SaaS) that allows you to manage every touchpoint of the guest experience using one simple platform. We’re a team of foodies who’ve come together from across Canada to bring innovative technology to restaurants. Restaurants choose...