Training Coordinator
5 months ago
**Sommaire du poste**
Sous la supervision du responsable de l'assistance technique et de la formation, le coordinateur de la formation sera responsable de la gestion de la formation pour tous nos clients. Vous serez responsable de la gestion de tous les aspects de la formation, ainsi que de la logistique de la formation, afin de garantir que la formation est effectuée avec le plus grand professionnalisme.
**Tâches et responsabilités principales (fonctions essentielles)**
- Créer le programme annuel de formation en fonction des besoins du marché.
- En collaboration avec l'équipe de vente, évaluer les demandes de formation en fonction des besoins et créer des offres.
- Collaborer à l'élaboration du budget annuel.
- Sélectionner les salles de formation et les traiteurs.
- Gérer la logistique du transport des dossiers de formation.
- Gérer les courriels dans les environnements de formation virtuels et veiller à ce que les clients soient pris en charge.
- Créer des accès dans Microsoft Dynamics, mettre à jour les clients dans le CRM.
- Faciliter l'accès des étudiants à la LP et suivre les progrès.
- Tenir à jour la feuille de route de la formation
- Création de divers documents et correspondance avec les clients (réception de l'inscription, confirmation de la formation, création de certificats, lettre d'évaluation, réponses aux demandes et correspondance avec les fournisseurs).
- Rédaction des lettres d'invitation pour l'obtention des visas.
- Réservation de salles de formation et déjeuners pour la formation.
- Commande d'articles promotionnels.et de certificats.
- Créer et expédier des commandes dans Syteline et traiter les cas particuliers.
- Mise à jour de la liste principale des clients.
- Vérification des comptes de dépenses des employés - formation et support technique
- Suivi du budget de formation.
- Tableaux des revenus et dépenses liés à la formation.
- Recherche de nouveaux lieux pour les formations futures.
- S'assurer que le matériel de formation est maintenu en bon état et coordonner les réparations.
**Expérience (expérience mínimale obligatoire)**
- Parfaitement bilingue anglais ∕ français (parlé et écrit)
- 3-5 ans d'expérience pertinente dans un poste similaire
- Expérience en planification et logistique
- Connaissance avancée de la bureautique (Word, Excel, PowerPoint)
- Apparence soignée, éloquence, compétences interpersonnelles, respect et bon jugement.
- Vous avez le sens de l'initiative et de l'organisation dans votre travail.
- Souci du détail et conscience professionnelle
- Capacité à gérer des demandes simultanées
- Capable de gérer des demandes simultanées - Capable de traiter des demandes urgentes pouvant survenir en dehors des heures de travail.
- Attitude axée sur le client
- Apprécie les changements constants dans le processus de travail
**What's your role?**
Under the supervision of the Technical Support and Training Manager, the Training Coordinator will be responsible for managing training for all our customers. You will be responsible for managing all aspects of training, as well as training logistics, to ensure that training is carried out with the utmost professionalism.
**What will you do in this position?**
- Create the annual training schedule based on market needs.
- In collaboration with the sales team, evaluate training requests according to needs and create bids.
- Collaborate in the development of the annual budget.
- Select training rooms and caterers.
- Manage the logistics of transporting training cases.
- Work with the shipping/receiving team to optimize courier costs.
- Create access in Microsoft Dynamics, update customers in CRM.
- Facilitate student access to the LP and monitor progress
- Keep Training Road Map up to date
- Creation of various documents, and correspondence with customers (receipt of registration, confirmation of training, creation of certificates, evaluation letter, responses to requests and correspondence with suppliers).
- Drafting of invitation letters to obtain visas.
- Training room reservations.
- Bistro management - for maintenance and service to participants.
- Order lunches for training sessions.
- Order promotional items.
- Certificate orders.
- Create orders in Syteline & handle special cases.
- Shipping orders in Syteline.
- Update master customer list.
- Verification of employee expense accounts - training and technical support
- Training budget follow-up.
- Tables of training-related revenues and expenses.
- Find new locations for future training to reduce costs through partners or others.
- Ensure training equipment is maintained in good condition and coordinate repairs where necessary.
- Fluently bilingual English ∕ French (spoken and written)
- 3-5 years' relevant experience in a similar position
- Experience in planning and logistics
- Advanced knowledge of office automation (Word, Excel, PowerPoint)
- Neat appearance, articulate, interpersonal skills, res
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