Customer Service Supervisor

6 months ago

Port Coquitlam, Canada Pomme Natural Market Full time

Do you want to have fun, enjoy your job and make a difference? Come join our team

Pomme Natural Market is a new 100% locally owned and operated full service all natural market currently recruiting a full time Customer Service Supervisor.

We are looking for an enthusiastic, professional, dependable, and self-motivated team player that is passionate about great service Under the supervision of the Store Manager, this position is responsible for providing top-notch customer service and leading the customer service team.

**Benefits**:

- Team in-store discount
- Competitive wage & flexible hours
- Employee incentives and Social Committees
- Professional development opportunities
- On the job training
- Health and dental benefits for full-time employees

**What we stand for**:

- Our passion for healthy living and the world is contagious, and we lead by example.
- Our service to the customer inspires others in its commitment to excellence.
- Our thirst for knowledge makes us the destination for education about healthy food and supplements in our community.

Pomme Natural Market is committed to supporting local vendors and the community, providing a unique and enjoyable shopping experience for its customers and providing a supportive and welcoming place of work, free of any type of harassment or discrimination to its employees.

**Responsibilities**:

- Provide leadership and motivation to all Cashiers
- Train new department staff
- Handle customer inquiries or complaints in a professional manner
- Work closely with the Store Manager to promote sales and events
- Perform weekly shifts as a key holder; opening and closing the store
- Process customer transactions and complete end of day cash reconciliation
- Liaise and communicate effectively with team members and other departments
- Maintain consistency in providing excellent customer service
- Leave a lasting positive impression on all customers that shop at Pomme
- Serve as a role model for Pomme's vision and instills these values in team members
- Perform other duties as assigned or directed

**Qualifications/Requirements**:
If you think you are the right person for this position you will...
- Be bondable (able to pass a criminal record check)
- Have significant previous experience in a customer service oriented environment
- Have extensive cash handling experience
- Have superb leadership skills
- Have strong mathematical and problem-solving skills
- Have an interest in all natural, organic, local and healthy ingredients and foods
- Have outstanding communication and interpersonal skills
- Have the ability and willingness to work varied shifts including evenings, weekends, and holidays if necessary

Pay: $18.00-$21.00 per hour

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- Store discount
- Wellness program

Application question(s):
1) What days and times are you available to work?

2) How many hours are you looking for?

3) Do you have any vacation or time off required in the next 3 months?

**Language**:

- English (required)

Work Location: In person

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