Clerk Iii

1 month ago

Vancouver, Canada The City of Vancouver Full time

**Requisition ID**:39210

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose & Function**

The Contracted Services Coordinator (CSC) is responsible for coordinating the day-to-day contracted services for Engineering Services and supporting the Integrated Vendor Management Program (IVMP) and Quality Management Systems (QMS). The position responds to service requests and service delivery issues; monitors and measures central dispatch processes and vendor service performance to maintain established metrics; and liaises with Technology Services teams to support business technology tools.

**Key Contacts and Reporting Relationships**

The position reports to the Contracts Manager and receives direction and guidance from the Contracted Services Lead (Clerk IV). The position liaises with Field Supervisors, Managers, other City Support Services (e.g., Risk Management, Finance, Occupational Health & Safety) and Vendors.

**Specific Duties & Responsibilities**
- Performs a range of moderate to complex clerical and dispatch duties that are focused on supporting Engineering branches with service requests; approves service plans, and coordinates, schedules and reserves City and all vendor goods and service resources
- Collects, tracks and exports service request records and data when requested for legal compliance, incident claims and analyzing service performance
- Coordinates tasks to ensure business continuity plans are met and tracks support services in conjunction with overall City Emergency Response Planning
- Liaises between crews, vendors and other City departments to assist with service requests and resolving issues
- Monitors, identifies and documents service deficiencies to support corrective actions that resolve non-compliance with contract terms of service and service level agreements
- Maintains all files and records and creates regular reports and supports metrics reporting
- Responds to general enquires from the public
- Reconciles & validates vendor payments and receivables
- Follows the framework for Quality Management Systems to ensure issues are resolved and vendor performance is improved.
- Lead meetings, inspections, audits and participate in various forums with vendors & clients (at offices & worksites) in the absence of the Contracted Services Lead
- Other duties/responsibilities as assigned

**Qualifications**

Education and Experience:

- Experience in providing dispatching and logistic services.

Knowledge, Skills and Abilities:

- Working knowledge of elementary principles and practices of record keeping and office reporting.
- Working knowledge of practices and standards of civil works or manufacturing operations and maintenance
- Working knowledge of dispatching services
- Excellent communication (oral and written), interpersonal and presentation skills
- Excellent research, problem solving and analytical skills
- Good organizational, critical thinking and time management skills including the ability to deal effectively with multiple tasks of moderate complexity and setting/meeting competing deadlines
- Ability to maintain complex records and to prepare periodic statistical and narrative reports from such records.
- Ability to interpret and communicate information clearly to audiences of varying technical expertise
- Ability to develop and maintain positive, productive relationships at all levels in the organization and with external stakeholders
- Ability to work independently while exercising sound judgment.
- Current and valid BC Driver’s License an asset

The City’s COVID-19 vaccination policy is currently suspended and as a result, vaccination against COVID-19 is not required at this time. However, should circumstances change and the City deem it necessary to re-introduce such policy, you may be required to provide proof of vaccination against COVID-19 in order to be eligible to continue performing your duties.

**Business Unit/Department**:Engineering Services (1300)

**Affiliation**:CUPE 15 Non Pks

**Employment Type**:Regular Full Time

**Position Start Date**:September, 2023

**Salary Information**:Pay Grade GR-017: $29.13 to $34.23 per hour

**Application Close: August 13, 2023**

At the City of Vancouver, we are committed to recruiting a diverse wor

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