Clerk Typist Iii

3 weeks ago

Vancouver, Canada Vancouver Police Department Full time

**Clerk Typist III**:
**COMPETITION: #2414-50176596**

**SECTION**:
Public Service Unit, Information Management Section

**STATUS**:
Temporary full-time

**DURATION**:
Approximately December 31, 2024 _(Assignment may be extended_
- or reduced for operational reasons or due to circumstances that could not be foreseen at the time of posting)_

**LOCATION**:
Will vary between the Public Service Counters at 2120 Cambie Street and 3585 Graveley Street

**HOURS OF WORK**:
Monday to Friday, 9:00 a.m. to 5:00 p.m.

**SALARY**:
Pay Grade 15 - $26.87 to $31.56 per hour

**COMPETITION END DATE**:
Thursday, February 23, 2024

Responsible for providing customer service for all front counter services, including access, security, processing found property, Police Information Checks (PIC), minor crime report-taking, and fingerprinting services.

**ESSENTIAL DUTIES**
- Provides general information and/or referrals to the public and outside agencies
- Manages customer inquiries and determines the type of police service required
- Receives, logs, and distributes courier and other property dropped off to counter
- Returns driver licences to owners who have received driving suspensions.
- Monitors security of building; signs visitors in and out, and issues building tags/ ICT 2FA cards
- Takes minor crime reports including found and lost property
- Process, tags, and returns found property
- Rolls accurate ink and electronic fingerprints impressions
- Conducts queries through various police databases
- Ensures compliance with Payment Card Industry (PCI) standards
- Mentors and trains staff for triage role
- Participates in the annual mandatory high-stress debrief program
- Other related duties and responsibilities as assigned

**KNOWLEDGE, SKILLS, AND ABILITIES**
**Required**:

- Have working knowledge of PRIME/Versadex
- Have working knowledge of Excel, Word, Outlook
- Able to handle cash
- Able to provide excellent customer service
- Able to deal tactfully with the general public
- Have experience working with computer peripherals (CD/DVD burner, scanner, printer)
- Able to maintain effective working relationships in a team environment
- Able to work independently
- Able to manage time effectively
- Able to multi-task
- Have good organizational skills

**Preferred**:

- Have working knowledge of Intelliscreen
- Have knowledge of the VPD organizational structure
- Have working knowledge of the rules, regulations, policies, and procedures that govern the activities of the unit

**EXPERIENCE**
- Experience operating cash register, debit/credit machine, and handling cash
- Previous customer service experience

**EDUCATION**
**Required**:

- Grade 12

**Preferred**:

- Training or experience in a similar field or related to the tasks performed

**OTHER REQUIREMENTS**
- Valid BC Driver’s licence
- All employees must maintain their enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years or as required

**SELECTION PROCESS**

**_NOTE: This position falls under the jurisdiction of Teamsters Local 31._**

**_THE VANCOUVER POLICE DEPARTMENT IS AN EQUAL OPPORTUNITY EMPLOYER_**

Education : Other trades certificate or diploma
Experience : Experience an asset

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