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Lead Operations Representative

3 months ago

Toronto, Canada Bank of America Full time

Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. Following the acquisition of Merrill Lynch on January 1, 2009, Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world. In Canada, Bank of America has a strong market position on which to continue to build, as well as a clear commitment to the market.

We are currently looking for a Lead Operations Representative to join our Canada Banknotes Team. reviewing and processing transactions for item processing, and performing other support operations functions as required. The Lead Operations Representative ensures quality service and effective and efficient operations support for the assigned area's internal business partners.

**Responsibilities**
- Monitor and validate AS400 banknote invoices following standard procedures
- Preparing daily commercial invoices
- Complete Canada Border Services Agency forms
- Prepare daily LCTR reporting
- Perform Rate distribution, settlement and wire payment functions
- Ensure assigned online support cases are completed
- Liaise with banknote advisory desk and operations
- Ensure quality service and effective and efficient operations support for internal business partners and external customers
- Prioritize daily tasks to ensure deadlines and deliverables are met
- Identify and implement process improvements
- Validate and process vendor invoices

**Qualifications**
- Must be willing to work a flexible schedule. It may be necessary to work on weekends or statutory holidays to meet the needs of the business unit
- Commitment to teamwork
- Solid computer skills including Excel and strong analytical skills
- Ability to work independently and achieve daily deliverables
- One to two years banking experience an asset
- Demonstrated working knowledge of processes and procedures
- Excellent organizational skills
- Strong attention to detail and accuracy
- Post-Secondary education

**Additional Qualifications**
- Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
- Excels in working among diverse viewpoints to determine the best path forward
- Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner
- Commitment to challenging the status quo and promoting positive change.
- Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
- Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

**What Bank of America Offers**

Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.

Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

**Bank of America is an Equal Opportunity Employer.**

**Job Band**:
H7

**Shift**:
**Hours Per Week**:
37.5

**Weekly Schedule**:
**Referral Bonus Amount**:
0