Workplace Operations Lead

6 months ago

Toronto, Canada Scotiabank Full time

Requisition ID: 191863

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The Operations Lead is responsible for the delivery and continuous improvement of the workplace experience. The job requires skills in service delivery, continuous improvement, community management, communication, to ensure employees and visitors are engaged and productive. Workplace Operations Lead is responsible for all activities conducted within the space, following governance regulations, internal policies, and that all learnings are cycled back for future implementations, by supporting the overall success of the Operations Model and working collaboratively.

**Is this role right for you? In this role, you are responsible for**:
On-site & Virtual Support
- Provide on-site support for employees
- Support all aspects virtually by using multiple platforms: MS Teams, Viva Engage, Outlook
- Managing and reporting on floor capacity through the use of centralized tools - OfficeSpace

Employee Experience
- Act as a central point of contact for employees at Steeles Technology Centre, as well as internal and external guests.
- Co-create process flow and guidelines for receiving, evaluating and responding to all questions, complaints, suggestions and compliments.
- Understand, prioritize and articulate challenges and successes of operations and solution development assistance where necessary.
- Deliver orientation for new employees to the building of all levels.
- Oversea employee security access, locker and key database, ensuring updated records of security access, keys and lockers are maintained.
- Promptly escalates any security issues or concerns to Security and manages the organization and input of information related to employee security access.
- Liaises regularly with building security and ensuring security access principles are adhered to.

Change Management & Continuous Improvement
- Support the Operational Model and provide input to employees and leadership program team about opportunities for reinforcing change
- Develop and document processes and procedures for day-to-day operations.
- Embed continuous improvement approach by co-creating and executing feedback process to ensure wider population is kept informed appropriately.

Event & Meeting Management
- Organize bookings and support for resident meetings, like, Town Halls and Social Committee events
- Meeting Management: Ensure conference meetings rooms are maintained according to operational standards
- Provide orientation to meeting room technology

Visitor Experience:

- Act as first point of contact for guests and visitors to the building/floor
- Co-create and deliver visitor welcome protocols.
- Organize and provide tours of the floor(s) to residents/visitors based on guidance provided by Management Team and Business partners.

Day-to-Day Operations:

- Security: Maintaining records of keys and security credentials relating to premises and controlling access, responsible for submitting all onboarding/offboarding badge requests. Raise with security any suspicious activity.
- Maintenance: Proactively coordinating with Building Services or Real Estate on issues with cleaning, HVAC, lighting etc. to ensure any operational, janitorial issues are resolved quickly
- Supplies: Ensuring stationery and supplies are monitored and replenished
- Correspondence: Co-create process for mail distribution, accepting and/or signing for deliveries and arranging for courier service pickup; advising residents of delivery at reception desk
- OHS Committee: Participate in the OHS committee to ensure the assigned floor has adequate Fire Wardens, First Aid Attendants and Health and Safety representatives.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Scotiabank Code of Conduct.

**Do you have the skills that enable you to succeed in this role? We'd love to work with you if you have**:

- High level of independence and strong organization skills with excellent written and oral communication.
- Ability to be flexible and adaptable to manage multiple priorities and their own workload in a fast-paced environment
- Relevant working experience in leading a team within the financial industry
- Working ability to manage several priorities simultaneously
- Working knowledge of Bank accounting controls, organization and structure
- Knowledge of Business Continuity Planning and Compliance Reporting
- Knowledge of PowerBI con

  • Workplace Operation Lead

    1 month ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 210251 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **Purpose**: The Operations Lead is responsible for the delivery and continuous improvement of the workplace experience. The job requires skills in service delivery, continuous improvement, community management; communication...

  • Security Lead, Workplace

    6 months ago

    Toronto, Canada Softchoice Full time

    As Softchoice becomes a leader in Security capabilities, we need an individual who will become the voice of Security for our customers. This includes creating a structure for how we build solutions and bring them to market, as well as leading the delivery of Security workshops for our customers. As the Security Lead, you will play a pivotal role in...

  • Transformation - Associate, Workplace Operations

    3 months ago

    Toronto, Canada Aritzia Full time

    THE TEAM - The mission of the Workplace Operations Department is to create a world class workplace experience that propels creativity and maximizes performance. THE OPPORTUNITY - Aritzia is growing and our Workplace Operations team is growing with it. This is a unique opportunity to be part of the team responsible for providing an efficient and attractive...

  • Workplace Operations Coordinator, Sbn

    7 months ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 198861 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Workplace Coordinator will support the Workplace Lead and the larger management team for all operations of Scotiabank North. The incumbent is responsible for supporting the delivery and continuous improvement of the workplace...

  • Vice President of Global Marketing

    7 months ago

    Toronto, Canada Workplace Options Full time

    **Who we are**: Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500...

  • Workplace Experience Security

    6 months ago

    Toronto, Canada PointClickCare Full time

    For more than 20 years, PointClickCare has been the backbone of senior care. We’ve amassed the richest senior care dataset making our market density untouchable and our connections to the healthcare ecosystem exponentially more powerful than those of any other platform. With Collective Medical & Audacious Inquiry, we’ve become the most expansive,...

  • Workplace Ambassador

    6 months ago

    Toronto, Canada Take-Two Interactive Software, Inc. Full time

    **About us** Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games, 2K, Private Division, and Zynga. Our products are designed for console gaming systems, PC, and...

  • Leasing Associate

    2 weeks ago

    Toronto, Canada Workplace One Full time

    At Workplace One, we provide flexible and inspiring workplace solutions in exclusive Toronto locations. Our focus is on boutique design, providing maximum flexibility to clients, and the highest standard of customer service and hospitality. We provide exceptional workspace experiences through a range of services from virtual office, on-demand meeting rentals...

  • Workplace Coordinator

    6 months ago

    Toronto, Canada Adyen Full time

    **This is Adyen** Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the...

  • Sales Development Representative

    3 weeks ago

    Toronto, Canada Workplace Options Full time

    **Who we are**: Founded in 1982, Workplace Options (WPO) is the largest independent provider of wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of...

  • Proposal Writer

    6 months ago

    Toronto, Canada Workplace Options Full time

    **Who We Are**: Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500...

  • Director of Multi-Site Operations

    3 weeks ago

    Toronto, Ontario, Canada Logic Executive Search & Workplace Solutions Full time

    About this OpportunityWe are seeking a highly experienced Director of Multi-Site Operations to oversee our operations across multiple sites in Ontario.Key ResponsibilitiesLead and guide a team of managers and mobile professionals.Cultivate a strong network of industry connections.Promote a safe and respectful workplace.Maintain accurate records.Suggest...

  • Workplace Manager

    6 months ago

    Toronto, Canada Enable Full time

    At Enable, we believe rebates are the best way for companies within the supply chain to create, maintain and grow their trading relationships. Rebates allow trading partners to make the best decisions for their businesses, meaning everyone wins: manufacturers, distributors, retailers and, most importantly, end consumers. At Enable, we’re** creating a...

  • Proposal Writer

    6 months ago

    Toronto, Canada Workplace Options Full time

    **Who We Are**: Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500...

  • Proposal Specialist

    6 months ago

    Toronto, Canada Workplace Options Full time

    **Who We Are** Founded in 1982, WPO is the largest independent provider of holistic wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500...

  • Workplace Manager

    3 months ago

    Toronto, Canada Cushman & Wakefield Full time

    **Job Title** Workplace Manager **Job Description Summary** Role Purpose As a key member of a global team, responsible for service delivery and ownership of the appropriate location within the Client’s estate, ensuring services are delivered to agreed contractual service quality, commercial and compliance requirements. Leadership - To be the visible...

  • Workplace Wellbeing Consultant

    7 months ago

    Toronto, Canada Public Services Health & Safety Association Full time

    **Join our team and help create a healthier and safer tomorrow for Ontario’s Public Sector Community!** **Reporting to the Manager, Workplace Wellbeing, the **Workplace Wellbeing Consultant** enables healthy and safe workplaces through research, innovative development and delivery of specialized wellbeing resources, products and...

  • Workplace Accommodation Specialist

    1 week ago

    Toronto, Canada Scotiabank Full time

    Requisition ID: 212180 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. The Specialist contributes to the overall success of the Workplace Accommodation team delivering the team’s business strategies and objectives. Ensures all activities conducted are following governing regulations, internal...

  • Workplace Investigator

    8 months ago

    Toronto, Canada Intuit Full time

    We are continuing to build a world-class, leading-edge Ethics & Investigations team at Intuit. The team sits under our newly re-imagined People Experience team, which is part of our People & Places (HR) organization. Intuit’s Ethics & Investigations team helps champion our Integrity Without Compromise value and Intuit’s safe, ethical, and inclusive...

  • Workplace Ambassador Ii

    6 months ago

    Toronto, Canada BGIS Full time

    Who We Are BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6,500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320...