Operations Strategy and Governance Lead

7 months ago

Toronto, Canada BMO Financial Group Full time

250 Yonge Street Toronto Ontario,M5B 2L7

B2COperations

Develops and maintains an effective internal control framework that defines the ways and methods governance is implemented, managed, and monitored in the B2C Operations Initiatives and Enablement team supporting North American P&BB and Wealth. The governance framework includes policies, guidelines and provides programs, practices and measures to promote transparency, accuracy, consistency across teams. Applies specialized knowledge of risk management, regulatory compliance and internal controls related to business processes and information.

Provides operations expertise in the design, development, management and implementation of assigned projects from business case development through to execution. Works across BMO to deliver specific project/program results in alignment with overall group goals.
- Provides strategic input into business decisions as a trusted advisor.
- Makes recommendations to senior leaders on strategy and new initiatives, based on an in-depth understanding of the business/group.
- Influences and negotiates to achieve business objectives.
- Identifies emerging issues and trends to inform decision-making.
- Manages multiple programs/projects simultaneously and resolves conflicting priorities.
- Assists in the development of strategic plans.
- Keeps stakeholders informed of messages, recommendations, decisions, process and progress.
- Defines business requirements for analytics & reporting to ensure data insights inform business decision making.
- Leads change management programs of varying scope and type, including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.
- Leads the development of the communication strategy focusing on positively influencing or changing behaviour.
- Leads the execution of strategic initiatives; assesses and adapts as needed to ensure quality of execution.
- Acts as a relationship manager on assigned projects/programs and ensures alignment to overall enterprise and group goals.
- Develops solutions and makes recommendations based on an understanding of the business strategy and stakeholder needs.
- Conducts analysis required to inform strategic recommendations and considers the “big picture” when assessing whether or not a course of action is advisable in terms of the group and enterprise goals.
- Collaborates with internal & external stakeholders to provide business context in the design, develop and implementation of programs & solutions.
- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
- Monitors and tracks performance, and addresses any issues.
- Drives cross business/group coordination and logístical support for the implementation of change.
- Supports development and execution of strategic initiatives in collaboration with internal and external stakeholders.
- Works on initiatives with varied complexity, typically involving multiple stakeholders across BMO.
- Identifies enablers and key issues prior to and during implementation, raises issues with stakeholders and offers solutions to resolve issues or risks that jeopardize delivery.
- Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
- Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
- Implements changes in response to shifting trends.
- Broader work or accountabilities may be assigned as needed.
- ** Qualifications**:

- Typically 7+ years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
- Subject matter expertise in required business domain - Expert.
- Seasoned professional with a combination of education, experience and industry knowledge.
- Verbal & written communication skills - In-depth / Expert.
- Analytical and problem solving skills - In-depth / Expert.
- Influence skills - In-depth / Expert.
- Collaboration & team skills; with a focus on cross-group collaboration - In-depth / Expert.
- Able to manage ambiguity.
- Data driven decision making - In-depth / Expert.

**Compensation and Benefits**:
$84,000.00 - $156,000.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communi

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