User Support Technician

3 weeks ago


North York, Canada Storage Guardian Full time

Education: College/CEGEP
- Experience: 1 year to less than 2 years
**Work setting**:

- Telecommunications industry
**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide problem-solving services to network users
**Computer and technology knowledge**:

- MAC
- Linux
- Unix
- JavaOS
- Networking software
- Internet
- Servers
- Mail server software
- JavaScript
- Virtualization
**Transportation/travel information**:

- Own transportation
- Public transportation is available
**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Attention to detail
- Sitting
**Personal suitability**:

- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
**Health benefits**:

- Health care plan
**Other benefits**:

- Free parking available
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week



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