IT Technician

**Position**: IT Technician

**Department**:IT

**Reports to**: COO

**Revision Date**: June 24, 2023

**About Us**:
L Squared is a SaaS company building the next generation of communication solutions for the modern business that harnesses the power of data, analytics, and a simple user interface to organize, distribute and publish content that is dynamic, relevant, and personalized. “The L Squared Hub” is an industry-leading secure cloud content management and distribution platform that supports SMB and Enterprise allowing any business to easily take their critical information and present it to customers, employees, and decision makers either on demand or by scheduling. Featuring an off-the-shelf or customized platform, that creates immediate visibility to core business metrics, communications, or simply information to keep key employees informed by bringing data, analytics, and communications to the forefront that empower employees to be more knowledgeable, productive, and informed.

Our best-in-class user interface combined with our cloud platform turns any existing TV, digital display, dashboard, desktop, or mobile device, anywhere in the world, into a powerful communication medium that is relevant and personalized.

**Our Core Values**:

- Obsessed with Client Success: We win when you win We put the spotlight on you and will not be satisfied until you are
- Shift Left: We'll find the right person to do the right job. Services drives us and we take full responsibility to make it easy and relevant on day one.
- Our People Are Key: We are problem solvers and our entrepreneurial spirit, energy, is infectious, they are smart,
- Do the Right Thing: We believe in integrity, honesty, accountability, trust, and kindness.
- Self-Motivated & Self-Aware: We believe in accomplishing goals, being curious and getting feedback.

**Fit**:
We have grown rapidly over the past two years, supporting high-profile clients in the USA, Canada, Europe, South America, Australia, and Asia. We are gearing up for even faster growth and looking for motivated, passionate, and intelligent team players that love to work in fast-paced, sometimes chaotic environments, who believe in integrity, mutual respect, quality work, and being customer obsessed to join our team.

**About the Position**:
This is a in office position that will require technical aptitude, communications skills, being someone that gets excited about complex technical problems, and bringing new features to life quickly to assist with new projects.

All new employees must undergo our standard background check and drug screen test for pre-employment purposes.

**What the Company Will Provide to You**:

- A fun, fast-paced, open, and friendly work environment
- Competitive average salary
- Company benefits (after probationary period)
- Training
- Company events

**Principal Responsibilities**:
As an IT Technician, your duties and responsibilities include but are not limited to:

- Image, provision, and support office technology such as our desktop/laptops, printers, Wi-Fi, routers etc.
- Manage IT vendors which includes Phone, Internet etc.
- Manage our Microsoft 365 and Azure in the cloud, must know Microsoft Cloud technology.
- Knowledge of network and cloud security, building networks
- Sound knowledge of Windows 10/11 imaging, security, group policies
- Understanding of mobile device management, especially Intune
- Provide support in setting up and managing VPN.
- Managing employee technology in multiple offices across the world
- Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
- Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
- Install and configure appropriate software and functions according to specifications.
- Develop and maintain local networks in ways that optimize performance.
- Ensure security and privacy of networks and computer systems.
- Provide orientation and guidance to users on how to operate new software and computer equipment.
- Organize and schedule upgrades and maintenance without deterring others from completing their work.
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule.
- Identify computer or network equipment shortages and place orders.
- Other duties as assigned.

**Requirements**:

- Combination of Degree and Experience: College degree with 7+ years or Univ. with 5+ years exp required.
- Demonstrated experience in PostgreSQL, Linux, Azure, PowerShell scripting, Windows Scripting, AngularJS, JavaScript, HTML, and CSS
- Outstanding organizational and time-management skills
- In depth understanding of diverse computer systems and networks
- Good knowledge of internet security and data privacy principles

**Competencies and Skills**:

- Lifelong learner, staying current with system information, changes, and updates.
- Great critical thinking skil