Night Auditor/front Desk Agent

2 days ago

Courtenay, Canada Kingfisher Oceanside Resort and Spa Full time

The Kingfisher Oceanside Resort and Spa who received the honours **Best Island Resort Winner 2021, 2020 & 2018** - _Times Colonist Victoria_ and **Top Hotel Spa** with the Canadian Spa and Wellness Awards 2021, is seeking a positive, team-oriented individual to join us as Night Auditor.

Our Night Auditor oversees the front desk and has an overall presence for the resort during the overnight hours of 11:00pm - 7:00am.

Responsibilities include:

- Ensures the proper completion of all night audit duties and check list
- Resolves guest problems quickly, efficiently, and courteously
- Registers, processes, and greets after hours arrivals promptly, welcoming them to the hotel
- Stays current with developments in the hotel by reviewing the communication binder and memo’s each shift; updates communication binder for next shift
- Ensures all customers establish credit upon check-in
- Verifies all information on reservations check-in; name, address, method of payment, etc.
- Effectively communicates with guests on noise complaints and issues
- Produces accurate and timely reports and correctly handles cash transactions.
- Accounting duties include verifying accuracy of transactions and completing daily revenue audits, posting transactions, performing end-of-day procedures, compiling and running statistical reports for all departments and transfer of information into our accounting system.
- Provides support to any guests needing assistance and deals with issues as they arise
- Acts as hotel liaison during night hours.
- Prepares nightly report detailing security activities out of the ordinary in the nightly daily snapshot
- Assists with any security issues that may arise during the shift, lends assistance as required and directed.
- Reports any deficiencies, damages or repairs required.
- Monitors fire and life safety systems and respond to any alarms.
- Assists with other duties assigned.

**Qualifications**:

- Minimum 1 year Guest Services experience
- Front office computer knowledge
- Flexible and energetic with the ability to work under pressure
- Excellent communication skills
- Experience in Night Audit with an accounting background is an asset.
- Front Desk experience or related hotel experience is an asset
- Experience with Resort Suite is preferred but not required
- A good understanding of Microsoft Office is required.
- Responsible and conscientious, providing service, which meets our ten commitments
- Must be prepared to work overnight shifts and manage personal life accordingly

**About Company**: The Kingfisher Oceanside Resort & Spa’s mission statement is to enrich the lives of our guests with a genuine Vancouver Island hospitality experience. We are an inclusive property and are committed to serving our guests to the best of our ability. Come work, play, ski, snowboard, hike, bike, boat, and kayak in the beautiful Comox Valley. We have years of award-winning achievements, including rated **#1 in the** **Canadian Spa & Wellness Awards, Best Island Spa - 2021 **in theTimes Colonist Victoria, and **Greatest Place to Work Winner - 2021** in the Comox Valley Record Reader’s Choice Awards.

**Job Types**: Full-time, Permanent

**Salary**: From $18.00 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Evenings
- Holidays
- Night shift
- Weekend availability

COVID-19 considerations:
Kingfisher Oceanside Resort & Spa has been commended by WorkSafeBC for following guidelines and establishing proper protocols to protect our team and guests.

Ability to commute/relocate:

- Courtenay, BC: reliably commute or plan to relocate before starting work (required)

Shift availability:

- Overnight Shift (required)

Work Location: One location

  • Front Desk Agent/night Auditor

    7 days ago

    Courtenay, Canada BEST WESTERN, The Westerly Hotel Full time

    Objective: - To increase customer satisfaction by providing efficient and courteous front desk service in accordance with the standards of the hotel. Duties and Responsibilities: - Ensures the proper completion of all front desk duties and check list - Increases occupancy and the average rate while maintaining a high quality of services. - Resolves guest...

  • Front Desk Agent/night Auditor

    4 days ago

    Courtenay, Canada Best Western The Westerly Hotel Full time

    Objective: - To increase customer satisfaction by providing efficient and courteous front desk service in accordance with the standards of the hotel. Duties and Responsibilities: - Ensures the proper completion of all front desk duties and check list - Increases occupancy and the average rate while maintaining a high quality of services. - Resolves guest...

  • Front Desk Service Agent

    6 days ago

    Courtenay, Canada Crown Isle Resort and Golf Community Full time

    Job Title**:Front Desk Service Agent** Department**:Accommodations** Reports to**:Front Desk Supervisor/ Hotel Manager** **JOB SUMMARY**: The Front Desk Service Agent plays a very important role in our guest experience. Many times, you may be the first and the last contact that a guest has with the Crown Isle Resort. You must portray an upbeat, friendly...

  • Front Desk Agent

    7 days ago

    Courtenay, Canada Bayview Hotel Group Full time

    The Bayview Hotel in Courtenay is looking for a Front Desk Agent to join our Guest Services Team. Applicants must be available evenings, weekends, holidays and comfortable working both 7am-3pm shifts and 3pm-11pm shifts. The Guest Service Agent (GSA) is a key role; quite often the only staff member the guest may encounter. The GSA must endeavour to create...

  • Front Desk Agent

    5 months ago

    Courtenay, Canada Bayview Hotel Group Full time

    The Bayview Hotel in Courtenay is looking for a Front Desk Agent to join our Guest Services Team. Applicants must be available evenings, weekends, holidays and comfortable working both 7am-3pm shifts and 3pm-11pm shifts. The Guest Service Agent (GSA) is a key role; quite often the only staff member the guest may encounter. The GSA must endeavour to create...

  • Front Desk Agent

    6 days ago

    Courtenay, Canada Crown Isle Resort & Golf Community Full time

    Job Title**:Front Desk Agent** Department**:Accommodations** Reports to**:Guest Services Manager & Hotel Manager** **JOB SUMMARY**: The Front Desk Agent plays an important role in our guest experience. Many times, you may be the first and the last contact that a guest has with the Crown Isle Resort. You must portray an upbeat, friendly, and calm demeanor...

  • Front Desk Agent

    7 months ago

    Courtenay, Canada Best Western The Westerly Hotel Full time

    Objective: - To increase customer satisfaction by providing efficient and courteous front desk service in accordance with the standards of the hotel. Duties and Responsibilities: - Ensures the proper completion of all front desk duties and check list - Increases occupancy and the average rate while maintaining a high quality of services. - Resolves guest...

  • Slopeside Front Desk Agent

    4 months ago

    Courtenay, Canada Mount Washington Pacific, ULC Full time

    **Location**: Mount Washington Alpine Resort **Employment Type**:Seasonal Winter full time **Reports to**: Front Desk Supervisor **Your Opportunity**: Join the dynamic team of Slopeside Accommodations for an Awesome Winter! We require outgoing, customer service oriented individuals to fill the position of Front Desk Agent at Bear and Deer Lodges. Must be...

  • Front Desk Agent

    4 months ago

    Courtenay, Canada Crown Isle Resort & Golf Community Full time

    **JOB DESCRIPTION** Job Title**:Guest Service Agent/Night Stewart** Department**:Accommodations** Reports to**:Guest Services Manager & Hotel Manager** Requirement**:Night shifts, 25 year old and above, Driver's license** **JOB SUMMARY**: The Guest Service Agent/Night Stewart position plays an important role for guests and the whole team. The night...

  • Front Desk Agent

    5 days ago

    Courtenay, Canada Crown Isle Resort & Golf Community Full time

    **JOB DESCRIPTION** Job Title**:Front Desk Agent / Overnight Houseman** Department**:Accommodations** Reports to**:Guest Services Manager & Hotel Manager** **JOB SUMMARY**: The Guest Service Agent plays an important role in our guest experience. Many times, you may be the first and the last contact that a guest has with the Crown Isle Resort. You must...

  • Front Desk Agent

    1 day ago

    Courtenay, Canada Kingfisher Oceanside Resort and Spa Full time

    The Kingfisher Oceanside Resort & Spa, is currently hiring for a Front Desk Agent to be our guests’ first point of contact and manage all aspects of their resort stay. Responsibilities include registering guests, managing reservations and spa bookings as well as providing information about rooms, rates and amenities. Previous Hospitality or Customer...

  • Front Desk Agent

    7 months ago

    Courtenay, Canada Crown Isle Resort & Golf Community Full time

    _COME PLAY WITH US!_ We believe that the key to our success lies in the quality and dedication of our people; we are a dynamic team, and each of us plays a critical role in striving to provide the best in service to our guests again and again. A big part of who we are and who we strive to become is dependent upon YOU - work hard play hard! **JOB...

  • Front Desk Agent

    7 months ago

    Courtenay, Canada Crown Isle Resort & Golf Community Full time

    _COME PLAY WITH US!_ We believe that the key to our success lies in the quality and dedication of our people; we are a dynamic team, and each of us plays a critical role in striving to provide the best in service to our guests again and again. A big part of who we are and who we strive to become is dependent upon YOU - work hard play hard! **JOB...

  • Front Desk Supervisor

    7 months ago

    Courtenay, Canada Holiday Inn Express & Suites Courtenay Full time

    **Job Overview**: **Duties**: - Supervise front desk staff. - Ensure smooth check-in and check-out processes for guests - Handle guest inquiries, requests, and complaints promptly and professionally - Maintain a clean and organized front desk area - Train new staff members on hotel procedures and customer service standards - Coordinate with other hotel...

  • Front Desk Coordinator

    1 month ago

    Courtenay, British Columbia, Canada beBee Professionals Full time $30,000 - $40,000

    Company OverviewWe are seeking a highly skilled and professional Front Desk Coordinator to join our team at beBee Professionals in Courtenay, Canada.Salary InformationThe estimated annual salary for this position is $40,000 - $55,000 CAD, depending on experience and qualifications.Job DescriptionThe primary responsibility of the Front Desk Coordinator is to...

  • Front Desk Associate

    3 months ago

    Courtenay, British Columbia, Canada beBee Professionals Full time $30,000 - $40,000

    We are seeking a friendly and professional Front Desk Associate to join our team at beBee Professionals in Courtenay, Canada. As a key member of our front office team, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office operations.Key...

  • Hotel Night Auditor

    3 days ago

    Courtenay, Canada Old House Hotel & Spa Full time

    Our hotel and spa create one of Vancouver Island’s leading West Coast-inspired accommodations. Our diverse team is made of exceptional people with great talent and passion for living, playing and working in the Comox Valley. Together, we create our own brand of warm hospitality and operate our business as we would like to experience it. We like to say,...

  • Front Desk Receptionist

    7 months ago

    Courtenay, Canada Anytime Fitness Courtenay Full time

    **Anytime Fitness Courtenay** is looking to hire a Front Desk, who will enjoy working in a health club environment, have a friendly, outgoing personality, and genuinely care about helping others. If you love multi-disciplinary work - from sales & marketing to customer service & administration - this position is right for you! - Extremely friendly and...

  • Moa Switchboard/front Desk Operator

    4 months ago

    Courtenay, Canada Courtenay Medical Associates Full time

    Would you like to work in a friendly harmonious team? We are a medical clinic in the Comox Valley providing quality compassionate care to our patients. We are seeking a PART TIME team member who shares our values and wishes to contribute to our team ethos and high-quality medical care. **Job Summary** **Duties**: - Answer and direct incoming calls...

  • Moa Switchboard/front Desk Operator

    4 weeks ago

    Courtenay, Canada Courtenay Medical Associates Full time

    Would you like to work in a friendly harmonious team? We are a medical clinic in the Comox Valley providing quality compassionate care to our patients. We are seeking a PART TIME team member who shares our values and wishes to contribute to our team ethos and high-quality medical care. **Job Summary** **Duties**: - Answer and direct incoming calls...